Shamrock Roofing

Role Description We are now looking to fill a Seasonal Customer Care Specialist position. This position performs outbound calls to potential and current customers to provide updates and/or other relevant information on behalf of our sales specialists. This position will require working closely with our sales team to ensure accurate, effective and quality communication. - Make outgoing calls to current and/or potential customers to deliver important updates and communication throughout the course of their roofing claims or repairs. - Serve as Shamrock’s professional representative when dealing with customer communications: via phone, email, etc. - Possess strong knowledge of our roofing products and services to identify customer needs when communicating with them. - Document each call as per company and departmental policies and procedures. - Follow up with current and/or potential customers in a timely manner. - Apply a positive customer service attitude in interactions with all customers. Be able to establish a positive rapport. - Be patient and understanding in all customer interactions. - Communicate effectively and professionally in all forms of communication with internal and external customers. - All other duties assigned by supervisor. Qualifications - Bilingual a plus! - 1-3 years as a customer care specialist or representative experience. - Knowledge of spreadsheets (Shamrock uses Google Business Suite). - Great written and verbal communication skills. - Excellent goal-setting, and motivation. - Good problem-solving, critical thinking and decision-making skills. - Exceptional organization, time management and multitasking abilities. - Good with computers and have a quiet environment to work from. - Keen attention to detail. Requirements - Full-Time, Seasonal Position, now until late fall. - Monday-Friday 8:00 am to 5:00 pm + an hour for lunch. - Compensation: $40k -$42k based on experience! - Medical/Dental/Vision Insurance after 30 days of employment. - PTO accrual after 30 Days of employment. - 401K after 6 months of employment. - All new hires are subject to a 90-day probationary period. - As part of the hiring process, we like to conduct One Way Video Interviews. Benefits - Medical/Dental/Vision Insurance after 30 days of employment. - PTO accrual after 30 Days of employment. - 401K after 6 months of employment. Disclaimer Shamrock Roofing & Construction participates in the E-Verify Program for I9 Verification. Shamrock Roofing & Construction provides equal employment opportunities to all employees and applicants, prohibiting discrimination based on race, color, religion, sex, national origin, age, disability, sexual orientation, and genetic information.

Role Description We are now looking to fill a Customer Care Specialist position. This position performs outbound calls to potential and current customers to provide updates and/or other relevant information on behalf of our sales specialists. This position will require working closely with our sales team to ensure accurate, effective and quality communication. - Make outgoing calls to current and/or potential customers to deliver important updates and communication throughout the course of their roofing claims or repairs. - Serve as Shamrock’s professional representative when dealing with customer communications: via phone, email, etc. - Possess strong knowledge of our roofing products and services to identify customer needs when communicating with them. - Document each call as per company and departmental policies and procedures. - Follow up with current and/or potential customers in a timely manner. - Apply a positive customer service attitude in interactions with all customers. Be able to establish a positive rapport. - Be patient and understanding in all customer interactions. - Communicate effectively and professionally in all forms of communication with internal and external customers. - All other duties assigned by supervisor. Qualifications - Bilingual a plus! - 1-3 years as a customer care specialist or representative experience. - Knowledge of spreadsheets (Shamrock uses Google Business Suite). - Great written and verbal communication skills. - Excellent goal-setting and motivation. - Good problem-solving, critical thinking, and decision-making skills. - Exceptional organization, time management, and multitasking abilities. - Good with computers and have a quiet environment to work from. - Keen attention to detail. Requirements - Full-Time Position. - Monday-Friday 8:00 am to 5:00 pm + an hour for lunch. - Compensation: $40k - $45k based on experience! - Medical/Dental/Vision Insurance after 30 days of employment. - PTO accrual after 30 Days of employment. - 401K after 6 months of employment. - As part of the hiring process, we like to conduct One Way Video Interviews. Benefits - Medical/Dental/Vision Insurance after 30 days of employment. - PTO accrual after 30 Days of employment. - 401K after 6 months of employment.