Role Description Responsible for providing high-quality technical support and service to our medical imaging customers. This includes the installation, inspection, testing, troubleshooting, and maintenance of medical imaging equipment, ensuring it meets the highest operational standards. You will work independently in the field to diagnose and resolve technical issues, while adhering to safety regulations and OEM specifications. - Service medical imaging equipment focused within the United States. - Calibrate and troubleshoot imaging systems and computer components to ensure performance aligns with OEM specifications. - Ensure the system operates effectively to meet customer needs and expectations. - Move the company forward in engineering competency. - Represent the company professionally in all on-site interactions and communicate customer feedback effectively to internal teams. - Evaluate, install, and perform preventive maintenance on imaging equipment, while providing advanced-level troubleshooting and repair of electronic, mechanical, and network-related issues. - Continual expansion of knowledge base in the repair and installation of equipment. - Provide regular project updates, feedback, and insights to management, including the Zone Service Director, to support informed decision-making and continuous improvement. - Remain available to address technical issues and respond to inquiries promptly. - Document newly developed processes and provide training to end users. - Perform additional duties as assigned to support team and organizational goals. Qualifications - Strong organizational skills with the ability to prioritize tasks, manage deadlines, and maintain focus. - Mechanical aptitude and desire to solve problems using initiative and critical thinking skills. - Ability to work on concurrent projects and ensure timelines are met. - Capable of building positive working relationships with team members, customers, and vendors. - Ability to be flexible and resolve situations with confidence and mature leadership. - Solution-oriented professional who treats others with dignity and respect. - Hold self to a high standard while ensuring projects are completed on time. - Experience in delivering and demanding a high level of customer service. - Thorough knowledge of safety regulations. - Exceptional communication skills, including active listening, clear verbal expression, and effective writing. - Proficient in Excel, Word, Outlook, keyboarding, and internet research. - Strong attention to detail with consistent follow-through on tasks and responsibilities. - Computer diagnostic software and hardware. - Database entry and management. - Collaborative team player who promotes open communication and shared success. - Self-starter who can fill “down time” in productive ways. - Valid driver’s license and proof of safe driving history. - Submit to and successfully complete MVR and criminal background check and drug screen. - Submit to and pass a medical exam required under Department of Transportation (DOT) Regulations and a written examination if asked to operate rental trucks or fleet vehicles. - Drivers must comply with on-the-job driver’s safety training if asked to operate rental trucks or fleet vehicles. - Must be 21 or older to drive company vehicle. Benefits - Health, Vision, Dental & More: Competitive insurance options, including medical, dental, and vision coverage. Flexible Spending Accounts (FSAs) and Health Savings Accounts (HSAs) offered as both tax-advantaged accounts designed to help individuals save and pay for qualified medical expenses. - Paid Time Off: Full-time team members accrue 19 days Paid Time Off (PTO) per year, with accrual starting from their first day of employment. In addition, team members receive two “People Matter” days annually for volunteering in your community. - Annual Bonus Opportunities: Potential bonus opportunities based on meeting company profitability goals. - 401(k) Investment Plan & Budgeting: A retirement investment plan offering a variety of deferral options, a generous discretionary company matching contribution up to 6%, and access to financial planning tools and training. - Team Member Perks Program: Offers exclusive discounts, special deals, and other benefits for team members. - Tuition Assistance: After three months of service, Block Imaging will reimburse 50% of the total cost up to a maximum of $1,000 per calendar year, increasing to $2,500 after two years. - Employee Referral Bonus Program: When you refer a candidate who is hired and successfully completes their introductory period, you’ll receive a generous referral bonus. - Paid Parental Leave: Paid Parental Leave provisions following a qualified FMLA approved leave.

Role Description This role requires 100% travel and is fully remote. Must be willing to travel out of state regularly. Candidates will receive a company vehicle. Job Purpose: - Installs all Securus’ products, features and equipment including but not limited to: phones, kiosks, WAPs, tablets and video terminals. - Maintains, repairs, troubleshoots, and operates telecommunications hardware, associated LAN/WAN/Networking hardware/software, various electronic equipment. - Ensures correctional facilities are installed to the applicable codes and standards both industry and Securus. - Travels from location to location nationwide for installations that may require long term travel, and to resolve complex issues. - Serves as a subject matter expert (SME) and a team leader for the Field Services team. Essential Duties: - Installs, maintains, programs and repairs telecommunications hardware, associated LAN/WAN/networking hardware/software, various electronic equipment and wiring per specifications, codes, standards and operational procedures in correctional facilities. - Installs phones, kiosks, video terminals, WAPs, tablets and other required equipment within correctional facilities across the country. - Conducts Site Surveys using industry standard software. - Performs Quality Assurance reviews of installations both internal and contractors. - Serves as SME and team leader for the Field Services. - Assist Field Service Manager in resolving complex customer issues. - Gather, update, record, provide to management and maintain related data and/or statistics. - Manages and maintains assigned company inventories and assets (tool, vehicle, parts inventory, laptop etc.). - Interfaces with many internal Securus organizations, various vendors and contractors for problem solutions. - Assist in educating and training Securus customers and field service associates - providing information to various internal departments and following direction given on Securus products & services. - Travel to remote sites nationwide for extended periods of time to do installs, service and repairs, and submits expense reports for reimbursement per policy. - Determine when to negotiate alternatives, when to escalate a problem or when to ask for assistance in dealing with the various problems reported. - Rely on experience/judgment to plan and accomplish assigned tasks/goals. - Create diagrams for site survey review. - Review and approve site survey, and BOM engineering as needed. - Additional duties as assigned. Qualifications - Working knowledge and the ability to learn of all applicable practices, standards and codes (electrical, cabling, fiber, wireless, networking, conduit, industry, Securus, JPAY and equipment). - Ability to work all tasks to completion with a high sense of urgency and the highest work quality. - Must have in-depth knowledge of Securus’ and JPAY products, features and equipment. - Must be able to take on a leadership role and assume responsibility for work performed on installation projects, repairs, and complex issues. - Strong organizational, planning, interpersonal, written and verbal communication skills. - Demonstrates proficient skills with installing, terminating and troubleshooting conduit, copper cabling, wireless networks and fiber optics. - Accept and adapt to change. - Adhere to Field Service Standards and all Company policies outlined in the Employee Handbook. - A self-starter, with the ability to self-train, who can work independently with minimal supervision on complex projects in remote areas to complete them on schedule and within budget. - Excel at multi-tasking, setting priorities and tracking issues. - Experience working with Windows OS, VOIP, Adtran AOS, Cisco IOS and wireless technology. - Ability to travel up to 100% and be reimbursed for expenses. - Must have a clean valid driving record. - Proficient in Microsoft Office and Visio. Requirements - High school diploma or GED. - Experience as an FST II / Installer for at least 2 years or have 5 years of related experience in installation, repair, or maintenance of telecom and networking devices. Preferred Qualifications - BICSI Certification. - Microsoft Certifications (A+, N+, MCSE etc…). - Cisco Certifications (CCNA etc…). - Fiber Certification. - Electronics / Electrical Certification or Degree or related field of study. - Experience in blueprint reading. - Experience in BOM reviews and edits. - 5 years or more of related experience. Physical Requirements - Standing, sitting, walking, bending, reaching, pushing, pulling, kneeling, squatting, grasping, and manipulating tools. - Safely climbing ladders, and working from heights, working in tight or restricted spaces. - Lifting up to 50 pounds, working both inside and outside in hot/cold conditions. - Operate heavy equipment, speaking, listening, typing, using peripheral computer tools. - Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and the ability to adjust. Salary and Benefits - Salary range based on experience and qualifications: $27.28 - $31.10/hr. - Health Insurance. - 401(k). - Disability. - Life Insurance. - Paid Time Off. - Voluntary Benefits.

Role Description This role requires 100% travel and is fully remote. Must be willing to travel out of state regularly. Candidates will receive a company vehicle. Job Purpose: - Installs all Securus’ products, features and equipment including but not limited to: phones, kiosks, WAPs, tablets and video terminals. - Maintains, repairs, troubleshoots, and operates telecommunications hardware, associated LAN/WAN/Networking hardware/software, various electronic equipment. - Ensures correctional facilities are installed to the applicable codes and standards both industry and Securus. - Travels from location to location nationwide for installations that may require long term travel, and to resolve complex issues. - Serves as a subject matter expert (SME) and a team leader for the Field Services team. Essential Duties: - Installs, maintains, programs and repairs telecommunications hardware, associated LAN/WAN/networking hardware/software, various electronic equipment and wiring per specifications, codes, standards and operational procedures in correctional facilities. - Installs phones, kiosks, video terminals, WAPs, tablets and other required equipment within correctional facilities across the country. - Conducts Site Surveys using industry standard software. - Performs Quality Assurance reviews of installations both internal and contractors. - Serves as SME and team leader for the Field Services. - Assist Field Service Manager in resolving complex customer issues. - Gather, update, record, provide to management and maintain related data and/or statistics. - Manages and maintains assigned company inventories and assets (tool, vehicle, parts inventory, laptop etc.). - Interfaces with many internal Securus organizations, various vendors and contractors for problem solutions. - Assist in educating and training Securus customers and field service associates - providing information to various internal departments and following direction given on Securus products & services. - Travel to remote sites nationwide for extended periods of time to do installs, service and repairs, and submits expense reports for reimbursement per policy. - Determine when to negotiate alternatives, when to escalate a problem or when to ask for assistance in dealing with the various problems reported. - Rely on experience / judgment to plan and accomplish assigned tasks / goals. - Create diagrams for site survey review. - Review and approve site survey, and BOM engineering as needed. - Additional duties as assigned. Qualifications - Working knowledge and the ability to learn of all applicable practices, standards and codes (electrical, cabling, fiber, wireless, networking, conduit, industry, Securus, JPAY and equipment). - Ability to work all tasks to completion with a high sense of urgency and the highest work quality. - Must have in depth knowledge of Securus’ and JPAY products, features and equipment. - Must be able to take on a leadership role and assume responsibility for work performed on installation projects, repairs, and complex issues. - Strong organizational, planning, interpersonal, written and verbal communication skills. - Demonstrates proficient skills with installing, terminating and troubleshooting conduit, copper cabling, wireless networks and fiber optics. - Accept and adapt to change. - Adhere to Field Service Standards and all Company policies outlined in the Employee Handbook. - A self-starter, with the ability to self-train, who can work independently with minimal supervision on complex projects in remote areas to complete them on schedule and within budget. - Excel at multi-tasking, setting priorities and tracking issues. - Experience working with Windows OS, VOIP, Adtran AOS, Cisco IOS and wireless technology. - Ability to travel up to 100% and be reimbursed for expenses. - Must have a clean valid driving record. - Proficient in Microsoft Office and Visio. Requirements - High school diploma or GED. - Experience as an FST II / Installer for at least 2 years or have 5 years of related experience in installation, repair, or maintenance of telecom and networking devices. Preferred Qualifications - BICSI Certification. - Microsoft Certifications (A+, N+, MCSE etc…). - Cisco Certifications (CCNA etc…). - Fiber Certification. - Electronics / Electrical Certification or Degree or related field of study. - Experience in blueprint reading. - Experience in BOM reviews and edits. - 5 years or more of related experience. Physical Requirements - Standing, sitting, walking, bending, reaching, pushing, pulling, kneeling, squatting, grasping, and manipulating tools. - Safely climbing ladders, and working from heights, working in tight or restricted spaces. - Lifting up to 50 pounds, working both inside and outside in hot/cold conditions. - Operate heavy equipment, speaking, listening, typing, using peripheral computer tools. - Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and the ability to adjust. Benefits - Salary range based on experience and qualifications: $27.28 - $31.10/hr. - Health Insurance. - 401(k). - Disability. - Life Insurance. - Paid Time Off. - Voluntary Benefits.

• You will travel to customer sites for initial commissioning/debug. • You will travel to customer sites to perform repair, maintenance or SLA service on Equipment • You have the flexibility to support customers with potential short notice and off schedule days • You will determine and reports defective materials or questionable conditions for further service • You will ensure the customer’s machine has a quality cosmetic appearance upon completion • You will perform advance diagnosis, testing, and repairs • You will stay updated on machine designs and latest training with support in Assembly • You will build spare part and retrofit assemblies according to prints • You will display a positive attitude everyday • You will promote the company and fellow employees in a positive manner at all times • You will show a strong eagerness to learn • You will show initiative towards excelling with the company • You will clean and organize work area daily • You will maintain personal appearance in a professional manner • You will attend and participate in company meetings • You will travel 75% or more to customer sites