• Lead the design, policy development, vendor selection, and implementation of competitive benefits programs to support regional expansion • Evaluate current benefits policies and programs and develop recommendations to ensure programs are competitive, align with CrowdStrike's benefits philosophy, comply with local regulations, and are scalable • Stay current on legislative and market trends and practices, and recommend changes as needed • Effectively communicate with employees and leaders to ensure benefit programs are fully understood and appropriately valued • Manage relationships and contracts with benefits brokers, carriers, and plan vendors • Manage and administer LATAM benefits programs including health, risk, retirement, time-off, and perks/allowance programs • Lead the annual benefits renewal process and educate employees on program changes/utilization • Partner with local HR Business Partner on new group benefit plans or changes, as needed, to support business initiatives • Ensure adherence to country-specific regulations and reporting requirements • Work closely with internal partners to build out benefits program and time-off tracking in Workday • Participate in the annual budgeting process and track provider and program costs with the Finance team • Review and approve benefits invoices to ensure timely payment • Identify and implement process improvements and automation opportunities leveraging Workday and other HR technologies to streamline benefits administration, communication and reporting • Create reporting dashboards to track regional benefits costs and utilization, delivering actionable insights for internal partners • Support M&A HR activities for any due diligence and/or integration activities as needed • Support special projects as needed

• Own the full vendor management lifecycle for outsourced contact center partners, including selection, onboarding, and ongoing relationship management. • Set vendor expectations and performance standards, defining KPIs and SLAs and regularly evaluating results against contractual commitments. • Develop and execute Statements of Work (SOWs) that clearly define deliverables, staffing models, performance measures, and accountability. • Manage vendor performance through weekly operating reviews, QBRs, and continuous improvement initiatives. • Serve as the primary point of contact between vendors and internal stakeholders, ensuring operational and strategic alignment. • Identify performance risks and improvement opportunities within vendor operations and drive mitigation actions. • Establish and enforce vendor management standards to support effective change management and operational consistency. • Partner with internal teams and vendors to drive improvement, innovation, and value creation aligned to company goals.

• Serves as a Product Manager for the Navy Domain. • Collaborates with Navy Tech Leads to establish technical roadmap for Mission Outcomes with Mission Heroes • Aligns Defense Unicorns’ Product Roadmaps to technical roadmap for your Hero and provides feedback to Product segment on Mission Need dates for features to drive adoption • Share and facilitate feedback from Delivery segment with Product segment regarding Defense Unicorns’ OSS projects and productized services • Work with Tech Leads to establish an aligned Delivery roadmap, using Product roadmaps • Follow company best practices in strategies for building Delivery solutions • Balance priorities from users, customers, stakeholders, and the team to deliver mission value in a scalable way • Fosters an environment for Unicorn growth, mentorship, and coaching within the team • Fosters an environment for Defense Unicorns values and principles to thrive

Role Description This vital role is responsible for two critical programs in Sungrow Service: Service Project Management and Warranty/Out-of-Warranty Work Program. You are expected to lead and manage cross-company teams to drive timely execution of warranty claims and implement and monitor Service-related work scopes as the Project manager responsible for customer communication, commercial P&L, and technical liaison. As the lead for the Service teams, engage with internal departments and business lines and take appropriate follow-up actions to validate warranty work, execute expeditious and efficient claims response, and also recover out-of-warranty costs while ensuring compliance with contractual requirements, all the while reporting on progress to senior management and providing analysis, insights, and trends to reduce warranty cost while achieving customer success. - Own and manage customer relationships for operating assets and customer accounts in PV and BESS. - Establish, implement, and maintain a robust customer escalation program and its related processes, procedures, tools, and documentation to support quick response to warranty claims and customer pain points. - Engage with internal departments and subject matter experts to validate all warranty claims and drive for a faster solution. - Lead cross-company teams to initiate, drive, and monitor high-impact and potentially complex customer claims, leading to timely identification and implementation of corrective actions and may include RCA. - Communicate directly with customers, through the project managers or the customer service representatives, to provide periodic updates and validate customer expectations. - Coordinate with internal execution teams and supply chain to ensure warranty claims are addressed per contracts’ requirements and out-of-warranty costs are recovered, where applicable. - Manage and execute long term service agreement / LTSA. - Engage with PMP planner/scheduler, performance engineers and Service BD team to ensure LTSA deliverables are on track. - Communicate with customers on obligation and set expectations. - Manage long term service contract budget and risk control. - Identify any LDs risks proactively and escalate with management. - Obtain customer feedback and conduct analysis for improvement opportunity. - Engage with customers on subjects such as spare parts purchase and training courses that will help improve portfolio uptime. Qualifications - Bachelor of Science degree in Engineering, Project Management, Contract Management, Supply Chain, or a related field from an accredited college or university. - 5+ years of experience in Energy Storage systems and/or Solar. - 3+ years in a project management role from any of the following industries: global OEM, energy storage, battery manufacturer, or system integrator. - Demonstrated knowledge of the market, electrical systems installation, construction, and operation. - Demonstrated knowledge of field service, project management, and LTSA expertise with supply chain, manufacturing, and industrial background. - Must possess customer service problem-solving skills, and decision making and analytical skills. - Thorough and self-motivated. - Ability to organize and prioritize work with excellent internal cross-functional collaboration skills. - Excellent written and verbal communication skills. - Ability to demonstrate HSE experience and knowledge of site construction and electrical safety. - Must be proficient in Microsoft Office Suite (Word, Excel, PowerPoint and Outlook). - Attention to details. Requirements - Travel: 10-20%. - Work Location and Status: Full-Time role, Remote, Nationwide. - No visa/legal sponsorship. Compensation - Compensation commensurate with experience. - Competitive benefits package and employee programs. - Strong personal and company growth opportunities. - For candidates in the states of California, Colorado, New York and Washington, the anticipated annual base salary for this role is between $80,000 - $125,000. This range does not include any other compensation components or other benefits that an individual may be eligible for. The base salary offered is dependent upon several factors, including but not limited to job-related skills, qualifications, experience, education, location, or other factors related to the role. Company Description Sungrow North America is a leading provider of renewable energy solutions, specializing in the development and manufacturing of photovoltaic inverters and energy storage systems. The company offers a comprehensive range of products and services designed to optimize the performance and efficiency of solar power installations. Sungrow North America is known for its commitment to innovation, high-quality standards, and exceptional customer service, aiming to provide sustainable and reliable energy solutions to meet the growing demand for clean power.