• Act as the primary point of contact for all documentation across learning (administrator) and support (end‑user) channels • Edit, review, and refine documentation drafts for clarity, consistency, and accuracy • Schedule, approve, and publish documentation updates across multiple platforms • Manage page structure, navigation, and overall organization of documentation content • Ensure consistent terminology, tone, and style across all published materials • Source, update, and maintain screenshots and visual assets • Draft video scripts to support documentation and learning experiences when needed • Manage uploads and updates to centralized download repositories • Identify and maintain accurate cross‑links to related or authoritative content; coordinate with partner teams as needed • Conduct required accuracy, compliance, and freshness reviews on a regular cadence • Partner with product leadership to align documentation strategy, priorities, and messaging (with product teams providing first drafts for new content) • Proactively identify and implement opportunities to optimize and improve site documentation • Draft and review internal posts and community‑facing announcements related to product updates • Ensure alignment with established enterprise documentation and learning content standards before publishing • Upload presentation materials and ensure documentation, blogs, and videos are properly linked on adoption and enablement pages

Role Description Explore opportunities with WellMed, part of the Optum family of businesses. We believe all patients are entitled to the highest level of medical care. Here, you will be part of a team who shares your passion for helping people achieve improved health outcomes. You’ll enjoy the flexibility to work remotely from anywhere within the U.S. as you take on some tough challenges. - Analyze and interpret data input into laboratory section of Practice Health and Safety Assessments (PHSA) and develop action plans to mitigate issues in meeting standard. - Develop and update operational instruction and guidance with CLIA application and renewal process for WellMed owned clinics and collaborate with acquisitions and integrations teams to align practices. - Develop and update CLIA certificate management information, tracking resources for accurate and timely submission to meet regulatory standards and meet clinic needs. - Monitor and assist with management of standard laboratory test menus for waived and moderately complex labs. - Coordinate and co-facilitate laboratory committee to establish recommendations for new and existing laboratory equipment, POC testing and day to day practices. - Develop and communicate key laboratory metrics between clinic leadership and corporate environment to ensure clear communication, oversight and support related to clinical laboratory practices. - Develop and manage enterprise lab intranet site and ensure up to date relevant laboratory information and tools are available on the site. - Establish and engage in relations with vendors and assume business ownership when deemed applicable. - Monitor contract agreements for laboratory equipment, supply and service related items. - Collaborate with applicable entities to create standard lab documentation processes. - Develop and manage processes for quality control, collect and review data through middle ware and other laboratory information systems. Partner with clinic leadership and lab staff on oversight of laboratory quality assurance programs. - Collaborate with the P&P team to develop, provide input on recommendations and periodically review Laboratory related Policy and Procedures and Standard Operating Procedures (SOP). - Collaborate with clinic leadership and Education and Training team to create and deliver laboratory related training. - Monitor on-going department implementation and/or decommissioning of laboratory equipment and supply efforts to identify challenges, risks, and defects. - Prepares and edits correspondence, communications and presentations for leadership and/or end users. Assists with drafting departmental protocols, procedures, and guidance documentation. - Works cross functionally as a key member of the electronic medical record optimization team, including enhancement of clinician and employee experience and ensuring regulatory and safety standards are met. - Performs all other related duties as assigned. Qualifications - Bachelor’s Degree in Health Science or Medical Laboratory Science or other related field. - Certified or Registered Medical Technologist / Medical Laboratory Technician. - 2+ years of experience working in a clinical laboratory. - Excellent communication skills. - Ability to improve processes, promote excellence and demonstrate accuracy and thoroughness. - Proficient with computer programs to complete job duties independently. - Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security. - Ability to effectively communicate with others in a manner consistent with a customer service focus and application of positive language principles. - Local and non-local travel as determined by the business. - Driver’s license and access to reliable transportation. Preferred Qualifications - Master’s Degree in laboratory management or health science or laboratory science or other related field. - Familiar with TJC standards for Waived Testing. - Project Management skills/experience. Physical & Mental Requirements - Ability to sit for extended periods of time. - Ability to stand for extended periods of time. - Ability to use fine motor skills to operate office equipment and/or machinery. - Ability to receive and comprehend instructions verbally and/or in writing. - Ability to use logical reasoning for simple and complex problem solving. Benefits - Comprehensive benefits package. - Incentive and recognition programs. - Equity stock purchase. - 401k contribution (all benefits are subject to eligibility requirements). Salary Information The salary for this role will range from $72,800 to $130,000 annually based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. Company Description At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes. UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Title: Technical Writer/Editor Location: United States Job Description: Summit Technologies, Inc. has a Technical Writer/Editor opportunity for an up-to-3-year federal proposal. This effort is to generate electronic educational courses and training, including facilitator materials and assessments, to be loaded into an existing portal using the Blackboard Learning Management System and potentially other learning platforms. This position is fully remote with minimal travel. Responsibilities - Provide scriptwriting/multimedia support services encompassing research, story line development and character development for video projects. - Collaborate with instructional systems designers to incorporate instructional principles, theories, concepts, and best practices into plans for training materials and products. - Write, format, update, review, and edit materials for training courses and website postings that include, but are not limited to, technical narratives, student training aids, training manuals, instruction guides, lesson plans, policies and procedures, webinars, and computer-based training applications. - Write and edit instructional materials, technical reports and/or technical documentation using MS Office applications. - Coordinate contents of final drafts with originators for the final narrative to ensure content and material is suitable in terms of coverage, balance and methods of expression and presentation and provide timely feedback. - Maintain records of manuscript status, approvals, changes, and corrections during the production process. - Maintain all program scripts. - Perform a variety of writing tasks ensuring cohesiveness, clarity, flow, appropriate reading level, and compliance with Army and grammatical writing guidelines. - Perform writing tasks that include but are not limited to narration, scripts, storyboards, and documents previously identified. - Provide final documents for use in courseware development or film production. - Facilitate the review and acceptance of all documents for technical, legal, security, and public affairs approval as required. Preferred Knowledge and Experience - Experience with writing and editing technical and project documentation - Provide technical writing and editing support and maintain Section 508 compliance.

• Supports the goal of meeting scope, schedule and delivery requirements • Serves as subject matter expert, interviewing product developers • Oversees preparation of illustrative materials, selecting drawings, sketches, diagrams and charts • Conducts quality review of materials • Translates complex data into user-friendly text for print and electronic publications