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APD Manager, Rideshare

Location

United States

Posted

36 days ago

Salary

0

Seniority

Lead

Bachelor Degree10 yrs expEnglish

Job Description

APD Manager, Rideshare

Reserv Claims

• Manage team leads working with Claims Resolution Specialists • Be consistently dependable in achieving or exceeding goals and overcoming obstacles • Implement and maintain best practices for claims handling, including: claim intake, investigation, evaluation, settlement, and recovery • Monitor and analyze claims data to identify trends, patterns, and areas for process improvement • Align team with client and customer expectations of the claims process • Serve as a resource for escalated claims • Responsible for accuracy and adequacy of all aspects of claim reserving • Develop and implement strategies to mitigate fraudulent claims and ensure compliance with legal and regulatory requirements • Foster a positive work environment, promote teamwork, and encourage professional growth and development • Execute on performance management; attract, hire, retain and provide high level of training • Collaborate with internal teams, such as Account Management, Compliance, and Claim Operations, to resolve complex or escalated claims-related issues • Establish and maintain strong relationships with external stakeholders, including policyholders, agents, brokers, and legal representatives • Prepare and present comprehensive claims reports, metrics, and analysis to clients and customers; advise clients on claim trends and loss mitigation

Job Requirements

  • Bachelor's degree in insurance, business administration, or a related field; relevant certifications (e.g., CPCU, AIC) are a plus
  • 10+ years in insurance claims management experience in multiple lines of business, preference for auto with bodily injury experience
  • 5+ years management experience with preference for experience managing in a remote environment
  • Experience with Ride Share (or TNC/Livery) is required.
  • Comfortable with technology and the ability to evolve the claims systems and processes to drive better efficiencies and outcomes
  • Demonstrated commitment to quality, accuracy, and attention to detail
  • Integrity, ethics, and a strong sense of accountability in handling confidential and sensitive information
  • Active adjuster license required: resident state license if available, otherwise a Designated Home State (DHS) license
  • Must hold an active New York adjuster's license or be willing and able to obtain

Benefits

  • Generous health-insurance package with nationwide coverage, vision, & dental
  • 401(k) retirement plan with employer matching
  • Competitive PTO policy – we want our employees fresh, healthy, happy, and energized!
  • Generous family leave policy after 8 months of continuous work
  • Work from anywhere to facilitate your work life balance
  • Apple laptop, large second monitor, and other quality-of-life equipment you may want.
  • Technology is something that should make your life easier, not harder!
  • Additionally, we will
  • Listen to your feedback to enhance and improve upon the long-standing challenges of an adjuster and the claims role
  • Work toward reducing and eliminating all the administrative work from an adjuster role
  • Foster a culture of empathy, transparency, and empowerment in a remote-first environment

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