Role Description The Navigation Client Leader will be accountable for the overall management of their book of business. They are responsible for strategic direction of assigned clients, client satisfaction, retention, and engagement of Alight products. Develop relationships with key decision makers within existing clients to successfully show value. Responsibilities - Guiding clients, by recommending and executing best practices for products. - Seamlessly interface, while gaining trust of individuals at all levels of client organization. - Leading the renewal strategy development, packaging, presentation, and negotiation activities to retain clients. - Responsible for leading the pre-renewal internal strategy meetings on behalf of Navigation. - Identifying issues, needs, opportunities, threats, and alternatives to be proposed. - Partnering with other enterprise leaders on renewal strategies for clients with multiple products. - Working collaboratively with the Client Success Manager to ensure the day-to-day relationship management activities. - Establishing and improving positive strategic relationships with client team and executives where applicable. - Owning development and execution of strategic client business cases and reporting delivery to clients and broker/consultant partners. - Providing development, execution, and problem solving to define solutions to increase and/or maintain engagement rates in Products. - Assisting leadership in mentoring team members to ensure best practices are followed by other Client Facing associates. - Managing client concerns by coordinating involvement of internal resources to maintain satisfaction, retention, and client performance goals. - Providing creative solutions to client problems that support ROI/VOI/performance-based initiatives. - Identifying areas for process improvement and leverage Client Success leadership to execute. - Conducting formal review meetings with clients to review performance. - Assisting in the new business process to help scope and estimate work for existing and future clients. Qualifications - 7+ years of success in account management/client success within either a carrier, consulting/brokerage firm or healthcare vendor. - Demonstrate successful track record managing mid-to-large (5,000+ lives) employer accounts. - Display ability to understand and develop financial projections/P&L, as well as other performance metrics. - Possess solid organizational, management, administrative and human relations skills. - Have exceptional negotiation and leveraging skills. - Demonstrate success meeting goals/targets and managing a complex book of business. - Possess ability to facilitate and guide strategic planning discussion to help the client define key objectives. - Able to listen, inquire, clarify, and translate strategic discussion into a concise, measurable plan of action. Benefits - Comprehensive total rewards package supporting mind, body, wallet, and life. - Health, dental, and vision coverages starting Day One. - Wellbeing programs. - Retirement plans with contribution matching. - Generous time off and parental leave. - Continuing education and career growth opportunities. - Flexible working arrangements. - Awarded “Great Place to Work” for the past 7 years.

Role Description The Navigation Client Leader will be accountable for the overall management of their book of business. They are responsible for strategic direction of assigned clients, client satisfaction, retention, and engagement of Alight products. Develop relationships with key decision makers within existing clients to successfully show value. Responsibilities - Guiding clients by recommending and executing best practices for products. - Seamlessly interface while gaining trust of individuals at all levels of client organization. - Leading the renewal strategy development, packaging, presentation, and negotiation activities to retain clients. - Responsible for leading the pre-renewal internal strategy meetings on behalf of Navigation. - Identifying issues, needs, opportunities, threats, and alternatives to be proposed. - Partnering with other enterprise leaders on renewal strategies for clients with multiple products. - Working collaboratively with the Client Success Manager to ensure the day-to-day relationship management activities. - Ensuring product progresses on schedule and with prescribed standards. - Establishing and improving positive strategic relationships with client team and executives where applicable. - Owning development and execution of strategic client business cases and reporting delivery to clients and broker/consultant partners. - Providing development, execution, and problem solving to define solutions to increase and/or maintain engagement rates in Products. - Assisting leadership in mentoring team members to ensure best practices are followed by other Client Facing associates. - Managing client concerns by coordinating involvement of internal resources to maintain satisfaction, retention, and client performance goals. - Providing creative solutions to client problems that support ROI/VOI/performance-based initiatives. - Identifying areas for process improvement and leverage Client Success leadership to execute. - Conducting formal review meetings with clients to review performance. - Identifying and solving any Client concerns, and discussing opportunities and new ideas. - Assisting in the new business process to help scope and estimate work for existing and future clients. - Partnering with Strategic Account Executive (if assigned) to accomplish this. Qualifications - 7+ years of success in account management/client success within either a carrier, consulting/brokerage firm or healthcare vendor. - Demonstrate successful track record managing mid-to-large (5,000+ lives) employer accounts. - Display ability to understand and develop financial projections/P&L, as well as other performance metrics. - Possess solid organizational, management, administrative and human relations skills. - Have exceptional negotiation and leveraging skills. - Must be persuasive and tactful when negotiating and dealing with consultants/brokers, team members, peers, and superiors. - Demonstrate success meeting goals/targets and managing a complex book of business. - Possess ability to facilitate and guide strategic planning discussion to help the client define key objectives. - Able to listen, inquire, clarify, and translate strategic discussion into a concise, measurable plan of action. Benefits - Health, dental and vision coverages starting Day One. - Wellbeing programs. - Retirement plans with contribution matching. - Generous time off. - Parental leave. - Continuing education and career growth opportunities. - Flexible working arrangements.

• Create seamless, high-quality experiences for clients and their families. • Guide families through onboarding, support ongoing service needs, and ensure every client receives consistent, compassionate, and reliable care. • Partner daily with Honor’s frontline support and staffing teams to ensure reliable schedules and timely updates. • Build and maintain strong relationships with partner agencies, translating client needs into actionable care plans.

• Manage a portfolio of client accounts, serving as the face of Modern Health for our highest-priority customers • Build and manage relationships with a broad range of global stakeholders including Benefit Managers, HR Executives, and consultants • Partner and support sales initiatives by representing the Client Management role, organization and how we support and partner with customers • Conduct regular global account meetings to refine and align customer strategies • Partner with the Global Client Managers, if applicable, to ensure a consistent, cohesive approach across regions • Partner with clients to define and execute a custom program strategy for Modern Health that integrates within their broader benefit offerings • Champion and drive engagement with Modern Health’s mental wellness programs, converting clients into champions who serve as references and case studies • Serve as the primary contact for global solution updates and upcoming developments, while acting as a local, accessible contact for escalations and urgent matters • Maintain an understanding of diverse cultural nuances that influence client interactions worldwide • Provide local implementation support in conjunction with the US-based implementation team • Help clients understand available training topics, delivering Benefit Overview sessions tailored to their needs • Support and lead global QBRs/ABRs, including day-to-day reporting requests for global customers • Strategically use data and insights to guide decision making, employing storytelling and actionable recommendations that support long-term success • Leverage tools such as Looker, Gainsight, and Salesforce to understand and diagnose client health, identifying opportunities and risks • Drive success in measurable engagement and revenue outcomes, including improved wellness impact, benefits utilization, retention and renewals, and product expansion • Collaborate cross-functionally with Product, Operations, Sales, and Clinical Care to advocate for clients and ensure successful adoption of Modern Health