• Identify and build customs and trade opportunities both internally and externally. • Advise U.S. and foreign companies on global import and export strategies and compliance. • Build up the Customs & Trade brand in the market. • Manage successful delivery and implementation of projects. • Prepare responses to client queries by undertaking customs and or excise technical research. • Advise clients on global trade advisory needs and global compliance requirements. • Develop and executive strategies to manage duty costs and risk of global trade, improve international trade compliance and increase the operational effectiveness of supply chains. • Staying current on global trade developments and work to develop new and innovative service offerings. • Assist in new business development while sustaining excellent client service by networking within and outside the firm.

• Lead the planning, execution, and reporting of IT audit engagements across infrastructure, applications, ITGCs, and cybersecurity. • Conduct IT SOX control testing, including ITGCs, automated controls (ITACs), IPE, and system access reviews across ERP (Oracle) and key business systems. • Assess system changes, configurations, and integrations to ensure compliance with WD’s IT policies and SOX requirements. • Identify control deficiencies, root causes, and actionable recommendations, ensuring timely management remediation. • Support coordination with external auditors (KPMG) to align on scope, approach, and reliance opportunities. • Ensure all audit documentation is complete and accurate in AuditBoard in accordance with IA methodology and professional standards. • Partner with Enterprise Risk Management (ERM) to identify and assess technology and cyber risks within the enterprise risk framework. • Evaluate IT governance and control maturity, providing insights on opportunities to enhance policies, processes, and automation. • Support audits and advisory reviews over major initiatives such as system implementations, cloud transformation, AI enablement, and system decommissioning. • Stay informed on evolving IT regulations (e.g., PCAOB, SEC, data privacy, etc.) and industry trends to enhance WD’s control posture. • Build strong partnerships with IT, Information Security, Finance, and other global functions to promote a culture of risk awareness and control excellence. • Communicate audit results, risk insights, and recommendations clearly to management across geographies. • Participate in cross-functional initiatives and special projects as assigned by the CAE or Senior Director. • Provide direction and coaching to staff auditors, including WD’s India-based resources and co-sourced partners.

• Demonstrate extreme ownership of district performance across Revenue, Customer Retention, and Customer Experience. • Act as a trusted advisor to dealer leadership, fostering strong partnerships and strategic alignment. • Drive revenue growth and achieve Key Performance Indicators (KPIs) through effective execution of all Customer Care & Aftersales (CCA) programs and initiatives. • Lead standardized dealer contact processes, focusing on dealer-specific priorities and GM performance objectives. • Analyze dealership marketing and merchandising strategies, offering actionable recommendations to increase service lane traffic. • Develop and execute annual Business Plans, leveraging data-driven strategic insights to address market challenges and operational headwinds. • Apply analytical thinking to assess dealership performance, identify trends, and implement targeted solutions and processes that improve operational efficiency and customer satisfaction. • Operate with a high degree of autonomy, managing priorities and making decisions that drive business outcomes. • Maintain a results-driven approach, consistently striving to exceed performance targets and deliver measurable improvements. • Resolve aftersales customer concerns, including but not limited to: • SPAC (Service Parts Assistance Center) • CAC (Customer Assistance Center) • TAC (Technical Assistance Center) • Goodwill, Warranty, and Policy Requests • Monitor and deliver on KPIs including: • Sales Reporting Tool (SRT) objectives • Net Promoter Score (NPS) • Customer Retention • Service Training Standards (STS) • EV Training & Compliance

• Develop strategic plans that enable retailers to scale their retail media solutions through on-site and in-store formats • Lead program management for omni-channel retail media initiatives • Partner cross-functionally with product, business development, ads, operations, and other cross-functional teams • Analyze performance data to uncover insights • Stay ahead of industry trends across on-site retail media, in-store media networks, and retail technology.