• Demonstrate extreme ownership of district performance across Revenue, Customer Retention, and Customer Experience. • Act as a trusted advisor to dealer leadership, fostering strong partnerships and strategic alignment. • Drive revenue growth and achieve Key Performance Indicators (KPIs) through effective execution of all Customer Care & Aftersales (CCA) programs and initiatives. • Lead standardized dealer contact processes, focusing on dealer-specific priorities and GM performance objectives. • Analyze dealership marketing and merchandising strategies, offering actionable recommendations to increase service lane traffic. • Develop and execute annual Business Plans, leveraging data-driven strategic insights to address market challenges and operational headwinds. • Apply analytical thinking to assess dealership performance, identify trends, and implement targeted solutions and processes that improve operational efficiency and customer satisfaction. • Operate with a high degree of autonomy, managing priorities and making decisions that drive business outcomes. • Maintain a results-driven approach, consistently striving to exceed performance targets and deliver measurable improvements. • Resolve aftersales customer concerns, including but not limited to: • SPAC (Service Parts Assistance Center) • CAC (Customer Assistance Center) • TAC (Technical Assistance Center) • Goodwill, Warranty, and Policy Requests • Monitor and deliver on KPIs including: • Sales Reporting Tool (SRT) objectives • Net Promoter Score (NPS) • Customer Retention • Service Training Standards (STS) • EV Training & Compliance

• Develop strategic plans that enable retailers to scale their retail media solutions through on-site and in-store formats • Lead program management for omni-channel retail media initiatives • Partner cross-functionally with product, business development, ads, operations, and other cross-functional teams • Analyze performance data to uncover insights • Stay ahead of industry trends across on-site retail media, in-store media networks, and retail technology.

• Manage development of greenfield energy storage projects from inception through to start of construction, including leading overall project management, managing project schedule and budget, managing external consultants, coordinating with finance to maintain pro-forma financial models, originating and executing revenue contracts, ensuring compliance with financing requirements, and supporting diligence during project financing. • Evaluate regional markets to assess the potential application of utility-scale energy storage, including interacting with potential customers, analyzing utility IRP filings, analyzing transmission plans, following wholesale market regulatory proceedings, tracking capacity additions/retirements, and evaluating wholesale market energy and ancillary service price trends and opportunities in partnership with our commercial optimization personnel. • Work in partnership with our commercial optimization personnel to maintain relationships with key buyers of energy storage services including utilities, coops, municipalities and power marketing firms. • Prepare and respond to RFP solicitations in collaboration with the company’s finance, construction, and commercial groups. • Lead M&A opportunity evaluation, diligence, and transactions in conjunction with finance, construction, and commercial teams.

• Proactive outreach to current customers to negotiate and drive early renewal conversations • Ensure renewals and corresponding customer data in CRM are in compliance with terms of the contract, current usage and license counts, and yearly price increases • Work strategically with Sales to identify upsell opportunities across the customer base to achieve a net retention number over 100% • Negotiating directly with customers on specific terms and conditions within their contracts • Assist CS Leadership with Monthly/Quarterly/Yearly renewal forecasts • Strategize with CS/Sales counterparts to identify and create action plans for at-risk customers • Prepare renewal letters, amendments, and contracts based on the client’s needs • Achieve an +85% gross revenue retention yearly • Conduct post-cancellation interviews with clients to identify strengths and weaknesses • Work with the CS/Product teams to pass feedback from customers regarding feature enhancements, gaps or areas of improvement • Assist finance through the procurement process of renewals as well as helping collect delinquent or unresponsive customer accounts