Travel Advisor – Law
Location
United States
Posted
56 days ago
Salary
$45K - $65K / year
Seniority
Senior
Job Description
Travel Advisor – Law
Corporate Travel Management (CTM) Group
• Provide travel services for business travelers, including arranging domestic and international air, ground transportation, hotel, and any other travel services as requested. • Utilize communication skills and teamwork to deliver optimum service and achieve high customer satisfaction. • Communicate with customers in verbal and written form to determine destination, mode of transportation, travel dates, financial considerations, and accommodations required. • Arrange all travel related services including bookings for air, rail, car, car service, hotel, seat assignments, and any other accommodations requested by the client. • Understand simple international travel, including fares and pricing, available resources and travel documentation requirements. • Compute the cost of travel related services using the GDS (Global Distribution System) or other booking tools. • Assist customers with various needs, such as travel changes and special requests, including any necessary problem solving. • Quality Control each reservation before queuing to the relevant ticketing/quality control queue. • Create and update passenger profiles to properly service each traveler. • Collet payment from customers for travel services according to Client’s Travel Policy and CTM Policy and Procedures. • Maintain all reservations in a completed state regardless of if authorization to ticket is received at time of call. • Monitor assigned queues and tasks throughout the workday to ensure reservations and tasks are accurate and complete. • Responsible for ensuring that all tasks within their team are completed or re-assigned by end of shift. • Participate in training opportunities to maintain and expand travel knowledge.
Job Requirements
- High School Diploma or equivalent is required
- Minimum of 5 years travel counselor experience booking corporate/business travel
- Experience with Sabre GDS required
- Strong interpersonal skills and capability to work effectively with all levels.
- Demonstrates professionalism and skills to maintain positive image.
- High level of accuracy and attention to detail.
- Ability to keep confidential any information, observations, or viewpoints regarding business matters.
- High degree of motivation with driving sense of responsibility, accountability, and responsiveness.
- Working knowledge of technology and PC literacy.
- Proficient on GDS.
- Strong ability to prioritize and multi-task.
- Geography knowledge.
- Ability to read and interpret documents.
- Strong communication and customer service skills.
- Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions and decimals.
- Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
- Ability to deal with problems involving several concrete variables in standard situations.
Benefits
- Company Paid Basic Life & AD&D Insurance
- Company Paid Short-Term Disability
- Voluntary Long-Term Disability Insurance
- Robust Wellness Program with incentives available to save money on your medical insurance premiums.
- Supplemental Life; Accident; Cancer; Critical Illness; Identity Theft Protection and Legal Coverage
- Three medical plan offerings including a High Deductible Health Plan, HMO plan (available in select states) and a Co-Pay medical plan.
- Health Savings Account (HSA) with company core contribution and match, on a per pay period basis if enrolled in the HDHP medical plan.
- Flexible Spending Accounts
- Dependent Care Savings Account.
- Dental Insurance Plan
- Vision Insurance Plan
- 9 Company Paid Holidays including the day after Thanksgiving.
- Generous paid time off programs for vacation and sick days
- Employee Assistance Plan with access to Talk Space Therapy
- Family Medical Leave
- Paid Parental Leave (4 weeks)
- Maternity benefits utilizing company paid STD, plus Parental Leave (4 weeks) to provide time for recovery, baby bonding, and enjoying your family time.
- Bereavement Leave
- 401(k) Retirement Plan with a generous match per pay period
- Student Loan Payment Match
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