• Impartir clases virtuales en vivo sobre cuidado, desarrollo y bienestar infantil. • Enseñar temas clave como seguridad, primeros auxilios, nutrición, estimulación temprana y desarrollo socioemocional. • Acompañar y motivar a los estudiantes durante su proceso formativo. • Brindar retroalimentación oportuna y fomentar la empatía, la responsabilidad y el compromiso en el cuidado de los niños.

• Review vendor product feeds on a regular basis to verify current stock availability. • Compare vendor inventory data against products currently listed on the website. • Identify products that are out of stock, discontinued, backordered, or no longer available. • Remove unavailable products from the website or flag them for internal review. • Update product availability status when vendor feed information changes. • Monitor product feeds for inconsistencies, missing data, or outdated information. • Communicate inventory issues to the appropriate internal team members. • Maintain organized tracking of flagged products, removed products, and vendor feed issues. • Help prevent customers from purchasing products that are no longer available. • Support overall catalog accuracy and a better customer shopping experience.

• Oversee a team of commercial auto adjuster direct reports • Be consistently dependable in achieving or exceeding goals and overcoming obstacles • Implement and maintain best practices for claims handling, including claim intake, investigation, evaluation, settlement, and recovery • Align team with client and customer expectations of the claims process • Serve as a resource for escalated claims • Foster a positive work environment, promote teamwork, and encourage professional growth and development • Attract, hire, retain, and provide a high level of training with the support of the rest of the leadership team • Prepare and present comprehensive claims reports, metrics, and analyses to clients and customers; advise clients on claim trends and loss mitigation • Serve as backup/ leader when the Manager is out of office • Responsible for initial onboarding tasks/ access and new hire cultural immersion • SME for first-line questions, escalations, roundtable discussions • Increased reserve and payment authority with the ability to assist with moderate reviews • Identify topics and trends to discuss in team Huddles and Elevated Claims Experience Workshops lead/ co-lead by Team Leads, Managers, and other Reserv employees • Flexibility - you will need to be able to switch from claims handling to coaching and feedback • Agility - you must have an agile mindset and the ability to pivot from focus to focus in a moment’s notice

• Handle high-volume inbound calls, chats, and voicemails • Handle outbound calling as needed • Guide patients through scheduling, therapy programs, and web-based tools • Triage patient needs and escalates clinical concerns to Respiratory Therapists when appropriate • Manage ACD queues and ensure timely response to all patient inquiries • Acts as a main point of contact for Providers, Health System and Insurances • Provide clear, professional communication, including with escalated or dissatisfied callers • Initiates calls to patients and schedules routine appointments for equipment set ups, home visits, follow up appointments and other procedures as needed. Enters all appointments into the electronic scheduling system • Informs patients on what to expect during their appointments and provides basic education on company services • Coordinate across departments to ensure timely patient progression through care • Maintain accurate scheduling and patient records in systems • Create and process orders for equipment and services • Contacts physician offices for Certificate of Medical Necessity (CMN), referrals and qualifiers for sleep studies, and for orders, complications and recommendations as necessary • Ensure all related price quotes given to customers/patients are appropriate and meet current company pricing policy • Explain insurance benefits, authorizations, coverage and copays to patients and collect payment • Ensure compliance with payer requirements and company policies • Educate patients on therapy expectations, equipment basics, and next steps • Support compliance outreach efforts to improve adherence and outcomes • Act as a patient advocate and liaison across internal teams • Identifies patient urgency and routes patient requests to appropriate staff • Ensure HIPAA compliance and adherence to regulatory standards (e.g., Joint Commission, Medicare) in Brightree and other systems • Process faxes, documentation, and physician communications • Generate and send compliance reports and updates to provider offices • Review patient files, both electronic and hard copy, for accuracy and for compliance with BetterNight’s policy and procedures