• Oversee a team of commercial auto adjuster direct reports • Be consistently dependable in achieving or exceeding goals and overcoming obstacles • Implement and maintain best practices for claims handling, including claim intake, investigation, evaluation, settlement, and recovery • Align team with client and customer expectations of the claims process • Serve as a resource for escalated claims • Foster a positive work environment, promote teamwork, and encourage professional growth and development • Attract, hire, retain, and provide a high level of training with the support of the rest of the leadership team • Prepare and present comprehensive claims reports, metrics, and analyses to clients and customers; advise clients on claim trends and loss mitigation • Serve as backup/ leader when the Manager is out of office • Responsible for initial onboarding tasks/ access and new hire cultural immersion • SME for first-line questions, escalations, roundtable discussions • Increased reserve and payment authority with the ability to assist with moderate reviews • Identify topics and trends to discuss in team Huddles and Elevated Claims Experience Workshops lead/ co-lead by Team Leads, Managers, and other Reserv employees • Flexibility - you will need to be able to switch from claims handling to coaching and feedback • Agility - you must have an agile mindset and the ability to pivot from focus to focus in a moment’s notice

• Handle high-volume inbound calls, chats, and voicemails • Handle outbound calling as needed • Guide patients through scheduling, therapy programs, and web-based tools • Triage patient needs and escalates clinical concerns to Respiratory Therapists when appropriate • Manage ACD queues and ensure timely response to all patient inquiries • Acts as a main point of contact for Providers, Health System and Insurances • Provide clear, professional communication, including with escalated or dissatisfied callers • Initiates calls to patients and schedules routine appointments for equipment set ups, home visits, follow up appointments and other procedures as needed. Enters all appointments into the electronic scheduling system • Informs patients on what to expect during their appointments and provides basic education on company services • Coordinate across departments to ensure timely patient progression through care • Maintain accurate scheduling and patient records in systems • Create and process orders for equipment and services • Contacts physician offices for Certificate of Medical Necessity (CMN), referrals and qualifiers for sleep studies, and for orders, complications and recommendations as necessary • Ensure all related price quotes given to customers/patients are appropriate and meet current company pricing policy • Explain insurance benefits, authorizations, coverage and copays to patients and collect payment • Ensure compliance with payer requirements and company policies • Educate patients on therapy expectations, equipment basics, and next steps • Support compliance outreach efforts to improve adherence and outcomes • Act as a patient advocate and liaison across internal teams • Identifies patient urgency and routes patient requests to appropriate staff • Ensure HIPAA compliance and adherence to regulatory standards (e.g., Joint Commission, Medicare) in Brightree and other systems • Process faxes, documentation, and physician communications • Generate and send compliance reports and updates to provider offices • Review patient files, both electronic and hard copy, for accuracy and for compliance with BetterNight’s policy and procedures

Role Description This is not a generalist telehealth role. This is for experienced nurse practitioners who understand hormone therapy and want to practice at a high level. We are seeking experienced, licensed Nurse Practitioners with at least 1 year of Hormone Replacement Therapy (HRT) experience for both men and women. These are both part-time and full-time availability. Providers work remotely and deliver high-impact care through a structured, technology-enabled telehealth model. Qualifications - Active NP license in a minimum of 6 U.S. states - California, Texas, New York, and Colorado licenses are in demand - Active, unrestricted DEA license - Ability to prescribe and manage controlled substances in compliance with federal and state regulations Requirements - Minimum 1 year of hands-on Hormone Replacement Therapy experience - Experience treating both male and female patients - Comfort managing testosterone therapy, estrogen/progesterone therapy, adjunct wellness medications, and ongoing lab monitoring - Strong understanding of endocrine health, preventative care, and optimization protocols Benefits - Remote flexibility: Work from home with scheduling options that fit your availability. - Focused practice model: This is a specialized hormone and wellness platform. You will not be handling random urgent care visits or unrelated cases. - Operational support: Administrative, tech, and compliance infrastructure are in place so you can focus on patient care. - Growth environment: Join a high-growth telehealth organization expanding nationwide.

• Investigative work on live response data without committing all your waking hours • Responding to breaches ranging from ransomware to nation-state threats • Collaborating with a seasoned team of incident response consultants