• Build, maintain, and improve reports and dashboards in Google Sheets that Sales, Customer Success, Finance, and Supports teams rely on to understand business health and inform decision making (pipeline health coverage, ARR movements, key SaaS metrics like NRR, LTV, CAC:LTV ratio and so on). • Support mission critical work around budget modelling, forecasting and timely commissions calculations. • Own data clean-up, deduplication, and enrichment across Salesforce: accounts, contacts, opportunities, subscriptions, and many custom objects we use to track engagement and sales • Write and maintain macros (VBA) and Google Apps Script to automate recurring reporting, data validation, and tool creation. • Investigate data quality issues end-to-end: trace where bad data originates (manual entry, integrations, imports), propose process or system fixes, and implement them. • Partnering with Sales, RevOps, Customer Success, Finance, and Delivery leaders in order to translate ambiguous requirements into clear analyses with clear answers. • Document data definitions, ownership, and report logic so the team isn't dependent on whoever built the sheet last. • Support ad-hoc analysis and contribute to larger data and reporting projects

• Design and implement robust data models that transform raw servicing logs into structured, "gold-standard" datasets. You will ensure our servicing data is clean, organized, and optimized for both reporting and advanced analytics. • Build and maintain scalable frameworks to monitor delinquency trends, roll rates, and recovery performance using the structured datasets you’ve engineered. • Elevate our analytics toolkit by writing high-performance BigQuery SQL and designing intuitive Tableau dashboards that empower stakeholders to make data-driven decisions in real-time. • Create and document standardized data schemas that make insights repeatable across the company, ensuring a "single source of truth" for all servicing-related metrics. • Act as the analytical backbone for the Servicing team, translating complex operational workflows into logical data structures that drive measurable financial outcomes.

Role Description This is the third in a series of four revenue cycle analyst roles in a multi-site, multi-specialty academic medical center. Works collaboratively in a team environment to support the hospital, surgical and clinical practices as well as Mayo Clinic leadership on revenue cycle issues. - Actively communicate and present pertinent information to various audiences, particularly practice and finance leadership. - Communication to senior leaders and formal Mayo committees is expected. - Proactively identifies opportunities and recommends options for enhancing revenue, while preserving Mayo standards and minimizing financial and legal risks. - Interprets, implements, and maintains billing and compliance rules across the revenue cycle. - Recognized and relied upon as a subject matter expert in multiple revenue or compliance technical areas. - Uses reporting tools to understand revenue and compliance risks and opportunities with significant impact to Mayo Clinic. - Conveys impact and recommendations to leadership. - Interprets and implements Mayo and governmental coding and billing rules and guidelines to ensure compliance. - Conducts research and analysis, benchmarking, and audits to ensure reasonableness and accuracy of information. - Identifies and implements best practices and improvements. - Responsible for the development, implementation, and maintenance of programs and tools for revenue recognition and billing compliance. - Identifies opportunities and recommends options for increasing financial margins. - Provides advanced revenue and billing analytics to support department and institutional leadership. - Actively participates in decision-making related to revenue and billing opportunities. - Leads and facilitates multi-disciplinary workgroups or projects. - Mentors, coaches, and trains staff. Benefits - Medical: Multiple plan options. - Dental: Delta Dental or reimbursement account for flexible coverage. - Vision: Affordable plan with national network. - Pre-Tax Savings: HSA and FSAs for eligible expenses. - Retirement: Competitive retirement package to secure your future. Company Description Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans to take care of you and your family, now and in the future. - Continuing education and advancement opportunities at every turn, allowing you to build a long, successful career with Mayo Clinic. - Employees are located at three major campuses: Phoenix/Scottsdale, Arizona; Jacksonville, Florida; Rochester, Minnesota; and at Mayo Clinic Health System campuses throughout Midwestern communities, and at international locations. - Each Mayo Clinic location is a special place where employees thrive in both their work and personal lives.

Role Description The Quality Assurance & Improvement Specialist is a hands-on, highly collaborative role designed for a professional looking to grow their career in healthcare quality and clinical operations. This individual will be responsible for executing quality assurance audits for our Path Assist program while identifying areas for process improvement. Operating at the intersection of clinical care and data, you will help track workforce adherence, manage regional data reporting, and collaborate across departments to fix operational bottlenecks. Responsibilities - Quality Assurance & Auditing: - Manage and conduct routine clinical case auditing processes to maintain high-quality clinical program operations. - Analyze workforce compliance to ensure Community Health Workers (CHWs) maintain strict fidelity to evidence-based best practices and the specific care standards outlined in our customer partnerships. - Audit case data to ensure clinical operations meet all customer quality requirements, including industry standards like NCQA-HEDIS and Medicare Stars. - Identify data inconsistencies, documentation gaps, and workflow errors in the care process, flagging them for review and root-cause analysis. - Data Reporting & Analytics: - Define the clinical and operational requirements for quality measurement tools, working closely with the Data Analytics team to bring those tools to life. - Maintain, update, and own the data inputs for operational trackers and performance dashboards utilized in large-scale regional initiatives. - Compile raw operational data into clear, trending monthly reports for internal leadership and external partners. - Translate complex quality metrics into actionable insights and visual presentations. - Process Improvement & Collaboration: - Partner closely with multidisciplinary teams, including Operations, Data Analytics, User Experience, and Product, to share audit findings and brainstorm workflow solutions. - Support the planning and execution of continuous improvement projects aimed at increasing the quality of care, CHW team productivity, and overall system efficiency. - Assist in designing and facilitating staff training for navigation teams when new quality standards or improved care model processes are rolled out. - Other duties as assigned. Qualifications - Bachelor’s Degree is required; Master’s Degree (MPH, MHA, etc.) is preferred. - 2 - 5 years of professional experience in healthcare quality assurance, data analysis, public health, or a related field. - Strong visual design and data presentation abilities. - High working proficiency in Excel and building reports. - Excellent written communication skills and the ability to operate independently. - A collaborative mindset with a track record of building positive working relationships across multiple teams. - Cultural humility: You are able to communicate effectively with people from various backgrounds and work respectfully across demographic, socioeconomic, language and, all other constituents that represent diverse cultures of communities. Preferred Qualifications - Familiarity with healthcare populations (Medicaid, MCOs) and a strong understanding of community-based care interventions and social determinants of health (SDOH). Diversity & Inclusion At Activate Care, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy (including childbirth, lactation, and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, military, and veteran status, and any other characteristic protected by applicable law. Activate Care believes that diversity and inclusion among our teammates is critical to our success as a company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. The organization is committed to providing reasonable accommodations to qualified individuals with disabilities throughout the hiring process. If you require an accommodation to participate in the interview process, please let our team know at the time of scheduling.