Role Description Are you motivated by the chance to help ensure all young people in Canada can access mental health support and Feel Out Loud? Kids Help Phone (KHP) is Canada’s Unlock The Hope Youth Charity. We’re the first and Canada's only national 24/7, free, confidential, and multilingual e-mental health service for youth and a global leader in innovation for youth and their well-being. As a supervisor, the role is to: - Supervise volunteer crisis responders through an online platform; - Ensure that people who use our service receive timely, high-quality support; - Support the text messaging service by taking conversations, in times of high demand, and in accordance with existing protocols; - Provide clinical support to assist volunteer crisis responders in crisis situations and make timely decisions to ensure the safety of those contacting us; - Liaise with emergency and child protection services as required; - Engage and support the volunteer crisis responder community through group conversations to motivate, thank, guide, etc.; - Work as a team with other supervisors, maintaining ongoing communication and collaboration; - Other duties as assigned. Qualifications - Bachelor degree in a field of support and/or health (social work, psychology, criminology, sexology, guidance, and other related fields); - Master degree in these fields or related field is considered an asset; - A minimum of 2 years of professional experience in crisis intervention and employee and/or volunteer supervision; - Good knowledge of mental health and ability to conduct risk assessments, safety plans, suicide, self-harm, addictions, etc.; - Knowledge of laws and services that affect the lives of Canadian children and youth; - Good clinical judgment and understanding of confidentiality role and limitations; - Ability to prioritize, make decisions in a crisis, communicate and work as a team; - Willingness to work in a 24/7 environment; - Bilingualism (French and English). Requirements - Don’t meet every qualification listed? Studies often report equity-deserving people are less likely to apply for jobs unless they meet every requirement. KHP is dedicated to building a more diverse, inclusive and authentic workplace, so if you’re excited about this role, but your experience doesn’t align with every qualification, we welcome you to apply anyway. You may have the qualifications / experience for this role or other opportunities at KHP! Benefits - Comprehensive Employee Benefits Program; - Emergency Travel Assistance; - CAAT Pension Plan; - Wellness programs; - Recognition awards; - Employee and Family Assistance Program (EFAP). Company Description Kids Help Phone (KHP) is Canada’s only free, national, 24/7, multilingual and confidential e-mental health service for youth to get help and Feel Out Loud. Since 1989, KHP has been the empowering, trusted changemaker giving young people’s feelings, big and small, a non-judgmental place to go through personalized well-being solutions. A made-in-Canada, global leader, KHP continually evolves by blending data, innovation and technology with real human support and clinical knowledge to unlock the hope young people need to thrive in their world.

• Help deliver a highly personalized, white-glove client service experience for ultra-high-net-worth individuals and families. • Coordinate day-to-day client servicing requests with professionalism, urgency, discretion, and attention to detail. • Support Senior Partner Advisor(s) through data gathering, reporting preparation, and ongoing client relationship management. • Take detailed meeting notes and coordinate follow-up action items across internal and external stakeholders. • Assist with onboarding new client relationships and ensure a seamless transition into the firm. • Coordinate account openings, account maintenance, retitling requests, beneficiary updates, and custodial paperwork. • Coordinate money movements, wire transfers, ACH requests, and other client-directed transactions with custodians and clients. • Assist clients and advisors with one-off requests, operational projects, and time-sensitive matters. • Prepare and maintain client balance sheets, net worth summaries, and financial reports. • Assist with cash flow analysis, liquidity tracking, and investment reporting support. • Coordinate investment tracking and payment monitoring. • Assist with private investment subscription documentation, tracking, and follow-up. • Create and maintain task workflows, CRM updates, and operational tracking systems. • Coordinate with custodians to ensure account feeds and investment data are accurately reflected within portfolio reporting systems. • Help ensure accurate reporting and organization of client investment information. • Create tax preparation checklists and assist with information gathering for clients and advisors. • Coordinate with outside client professionals including CPAs, attorneys, estate planning professionals, and other service providers. • Assist in carrying out estate planning implementation tasks and project management follow-through. • Participate in internal planning and strategy discussions for clients and prospects. • Support execution and follow-up surrounding complex client planning initiatives. • Support firmwide operational initiatives, procedures, and internal process improvements. • Assist with client invoicing and operational workflows. • Coordinate with firm vendors and external service providers. • Support marketing initiatives, communications, and operational projects as needed. • Assist with implementation and rollout of new technology platforms, dashboards, databases, and estate planning systems. • Contribute to maintaining organized operational infrastructure across the firm. • Assist with ad hoc team projects and administrative requests.

• Own the vision for and lead the development of Salesforce Sales Cloud / CPQ platform. • Serve as subject matter expert on Salesforce CPQ projects, responsible for client delivery, proposals, new business opportunities, and knowledge management across sectors. • Translate business requirements into well-architected solutions that best leverage the Sales Cloud / CPQ platform, articulating the pros and cons of various solution approaches. • Enact process enhancements, improvements, and changes to the Sales Cloud and CPQ quoting, approvals, and document generation system. • Facilitate Salesforce CPQ thought leadership and educate internal stakeholders on platform best practices and ensure adherence to established process across teams. • Create and maintain all customer facing document generation / E-Signature processes via Conga Composer / Conga Sign, or similar tools. • Provide expertise and recommendations to estimate the technical level of effort needed to complete internal requests and projects. • Own responsibility for ongoing configuration and development on Salesforce projects. • Manage projects with a consultative approach to achieve department objectives and enabling the business efficiently.

• Work with Principal Investigators and Department Administrators to develop grant submissions • Perform budget forecasting, monitor fund statements, resolve accounting issues • Take ownership of managing an assigned portfolio of research departments • Assist with budgets, justifications, and materials for financial reporting