• Manage and grow a portfolio of strategic accounts, serving as the primary point of contact for customer relationships • Develop and execute strategic account plans to drive revenue growth and achieve sales targets • Build and maintain strong relationships with key stakeholders, understanding their business needs and providing tailored solutions • Identify new business opportunities within existing accounts and collaborate with cross-functional teams to deliver value-added solutions • Lead contract negotiations and ensure customer satisfaction through effective account management • Monitor market trends, competitor activities, and customer feedback to identify areas for improvement and drive continuous growth

As an Account Manager at RKH you're someone who’s confident, driven, and ready to take ownership of client relationships and delivery. At RKH, we’re proudly independent and built differently. We move fast, think clearly, and focus on what really matters; creating work that connects with people and delivers real impact. That means being proactive, collaborative, and always focused on outcomes over output. This role will be working closely on a housebuilder account, so experience within the housebuilding sector, or a closely related industry such as property, construction, or real estate, is required. As an Account Manager, you’ll be the day-to-day lead across your accounts. You’ll manage projects from brief through to delivery, working closely with internal teams to ensure everything is delivered on time, on brief, and to a high standard. You’ll build strong relationships with your clients, becoming someone they trust to keep things moving, solve problems, and add value. A typical day might involve leading client conversations, writing clear and actionable briefs, managing timelines and budgets, and keeping multiple workstreams on track. You’ll be expected to spot opportunities, think ahead, and bring solutions (not just updates). But as with everything at RKH, this role is about more than delivery. It’s about how you show up. We’re looking for someone who brings energy to a team, builds strong relationships, and contributes positively to the people around them. Someone who’s not afraid to challenge thinking, ask questions, and push for better. You’ll also play an important role in supporting and developing Account Executives, helping them learn, grow, and build confidence in their roles.

• Learn and demonstrate a fundamental understanding of Fortinet’s technology in order to articulate our value proposition to decision-makers. • Develop strong relationships with customer contacts up to Executive C-level to gain insight into their business imperatives and IT drivers, enabling development of a strategy to sell Fortinet solutions. • Sell Fortinet products and services through a consultative selling approach and maintain good relationships with key individuals within the accounts. • Research customers, identify decision makers, educate prospects and qualify buying interest and sense of urgency. • Create and implement strategic account plans through a consultative selling approach focused on attaining enterprise-wide deployments of Fortinet products and services. • Develop strategies and orchestrate company resources to maximize sales volume within assigned accounts. • Effectively engage and build cooperative relationships with System Engineers, Channel Managers, and specialist sales team and executives as required. • Drive quarterly business reviews with customer to ensure value from Fortinet investment. • Ensures the customer is kept up to date with Fortinet product roadmaps enabling the customer to plan and mitigate risks to their business.

Role Description As a Commercial Account Manager at Reachdesk, you will own retention and growth across a portfolio of existing customers. This is a commercially oriented account management role focused on renewals, expansion, and strategic account growth, with some prospecting within your book of business. Success in this role requires strong commercial judgment, problem-solving ability, and the ability to turn customer needs into revenue opportunities. A key part of the role is helping customers get the most value from Reachdesk by identifying challenges early, solving problems, and quarterbacking cross-functional teams to drive strong customer outcomes. Your goal is to grow long-term customer value by understanding each customer’s business objectives, aligning them with our platform capabilities, and delivering measurable business outcomes. - Own retention, renewals, and growth across a portfolio of existing customers - Build strong, multi-threaded relationships across key stakeholders and decision-makers - Drive upsell, cross-sell, and expansion opportunities within existing accounts - Prospect to expand Reachdesk’s contractual opportunities within your book of business across teams, departments, and use cases - Lead renewal and commercial conversations, including pricing, terms, and negotiation - Run strategic account planning and business reviews tied to customer priorities and measurable outcomes - Identify customer challenges early and work cross-functionally to solve them - Quarterback internal teams across Client Success, Swag Sourcing, Marketplace, and Logistics to help customers achieve the right outcomes - Maintain strong forecasting discipline and pipeline visibility across your book of business - Represent Reachdesk with confidence and professionalism in executive-level discussions Qualifications - 5+ years in account management, account executive, renewals, or similar commercially oriented roles with direct revenue ownership, and a proven track record of renewing, retaining, and growing revenue - Sales, SDR/BDR, or account executive experience strongly preferred - Experience in subscription-based SaaS or other recurring-revenue environments with a consultative, strategic sales motion strongly preferred - Demonstrated success owning renewals, upsells, cross-sells, and expansion within an existing book of business - Track record of creating pipeline and generating new opportunities within existing accounts - Strong commercial judgment and problem-solving ability - Proven ability to build executive-level relationships across complex organizations - Strong written, verbal, and analytical skills, with the ability to clearly explain and simplify complex concepts - Highly self-motivated and organized, with a proven ability to manage multiple priorities in a fast-paced, innovative environment Benefits - Competitive salary, stock options, and 401(k) matching program - Dental, hearing, vision, and life insurance - Flexible PTO - A super collaborative working culture populated by innovative, fun, and dedicated people. US Salary $160,000 — $200,000 USD