• To contribute and be part of the team responsible for the support and execution of data management and customer services activities, ensuring that output is accurate and on time • Your responsibilities will be focused on HR Administration processes and Customer Care services and you will be flexible supporting either as or when required • Use HR Administration expertise to advise upon client queries/issues and ensure a good understanding of Client specific processes and tasks • Independently perform Data Management or Customer Service activities as per the agreed calendar and KPIs • Ensure Data Management is performed accurately and on time • Ensure Tickets and Calls are responded within SLA timescales and to a high standard • Follow Detailed Working Instructions (DWIs) and highlight any gaps/inconsistencies in the documentation • Support the updates of DWIs, if required • Highlight to Service Manager any deviations from the standard scope of service • Recognize and deal appropriately with sensitive and confidential information • Contribute to team meetings and raise any issues immediately to your Service Manager • Ensure you are up to date with all Strada HR announcements and communications • Build good relationships with all lines of businesses where appropriate • Participate in projects and activities as needed and assigned.

Role Description COHO Consulting Group is seeking a highly skilled and experienced DE Certified HR Staffing Specialist to join our team supporting our Washington Headquarters Services (WHS) Human Resources Directorate (HRD) Hiring Support Services program. The ideal candidate will have a strong background in Federal HR, with at least 5 years of progressively responsible experience, including expertise in Federal recruitment processes. This position will require a high level of proficiency in HR automated systems such as USA Staffing and a Delegated Examining Certification to certify job announcements and candidate selections. The role offers the flexibility of remote work and is part of a dedicated HR team committed to providing quality services in the staffing process. - Oversee and manage the full-cycle staffing process for Federal positions, including preparing and certifying job announcements, evaluating candidate qualifications, conducting interviews, and managing selections. - Utilize Delegated Examining Certification to certify job announcements and candidate selections in compliance with Federal HR regulations. - Work with HR leadership and hiring managers to develop staffing strategies and define recruitment needs for Federal positions. - Leverage HR automated systems (primarily USA Staffing) to track candidate progress, post job announcements, and maintain records of staffing actions. - Provide expert guidance on Federal HR policies and procedures related to recruitment, staffing, and selection. - Maintain accurate and complete records of staffing actions, ensuring that all documentation is compliant with Federal regulations and agency policies. - Collaborate with other HR team members to continuously improve staffing processes and efficiency. - Stay current with changes in Federal HR policies, laws, and best practices to ensure the organization remains in compliance and up to date with industry standards. Qualifications - Bachelor’s degree in Human Resources Management or a related field such as Business Administration, Organizational Development, Human Resources Development, or Organizational Psychology. - Delegated Examining Certification and the ability to certify job announcements and candidate selections. - A minimum of 5 years of experience in Federal HR, with at least 4 years focused specifically on Federal talent acquisition and staffing. - Proven administrative skills with demonstrated experience using HR automated systems, particularly USA Staffing. - Preferred experience with DCPDS (Defense Civilian Personnel Data System). - In-depth understanding of Federal staffing and recruitment processes, including knowledge of relevant laws, regulations, and policies. - Strong communication and interpersonal skills, with the ability to interact effectively with hiring managers, candidates, and team members. - Ability to manage multiple staffing projects simultaneously while adhering to deadlines and regulatory requirements. Requirements - Must possess a Secret security clearance or eligible to obtain one. Benefits - Comprehensive medical, dental, and vision coverage - Flexible Spending Account - healthcare and dependent care - Health Savings Account - high deductible medical plan - Retirement 401(k) with employer match - Open leave policy and paid holidays - Additional benefits including tuition reimbursement, transportation expense account, employee assistance program, and more!

• Serves as a subject matter expert to business unit leaders on core disciplines of HR (performance management, leaves, accommodations, employee relations, retention, exits) in support of business needs • Navigates HR matters with attention to detail and with excellence in analyzing the topic, researching paths to viable solutions, and driving solution application • Leads investigation when employee relation issues arise, documents accurate information, and partners with stakeholders to drive resolution • Presents assignments/projects timely and accurately displaying strong business acumen and HR knowledge • Collaborates with SVP, Human Resources on multiple matters as appropriate

• Own end-to-end plan setup, maintenance, and payout validation in CaptivateIQ across all quota-carrying roles • Serve as the primary point of contact for rep-facing compensation questions, disputes, and escalations — no middlemen • Maintain and govern the compensation data record: start dates, ramp schedules, OTE and quota assignments, and plan versioning • Distribute, track, and archive pay plan acknowledgment forms in partnership with People Ops and Sales leadership • Manage account assignment and goaling data, ensuring alignment between CRM data and commission calculations • Lead the monthly commission calculation cycle, ensuring all payouts are accurate, documented, and delivered on time • Reconcile commission outputs against CRM data, flagging and resolving discrepancies before payout • Prepare commission accrual inputs in partnership with Finance for month-end close • Maintain a clean audit trail for all comp calculations, adjustments, and communications • Partner closely with our Salesforce Architect on comp plan design, modeling, and system-level changes — taking administrative ownership so he can focus on strategy • Work with Sales leadership to communicate plan changes, quota adjustments, and program updates clearly and proactively • Collaborate with Finance on comp expense forecasting, accruals, and budget vs. actuals analysis • Support the People Ops team with new hire onboarding from a compensation perspective: plan communication, documentation, and system setup • Identify and implement improvements to the commission calculation and communication workflow to reduce manual effort and error risk • Maintain and evolve our compensation documentation library, including plan documents, FAQs, and admin SOPs • Participate in CaptivateIQ system upgrades, new plan launches, and automation initiatives