• Manage a high-volume book of business within our scale segment, leveraging "one-to-many" strategies to drive renewals and expansion opportunities. • Grow your assigned book of business by anticipating and proactively servicing your customers' needs, using data to identify opportunities for deeper adoption across your territory. • Monitor client accounts, listen to customer feedback, and ensure customer satisfaction, acting as a representative of the customer internally. • Meet or exceed a quota of renewals and expansions. • Respond to inbound communications in a timely fashion, process orders, activate subscriptions, and in coordination with the Implementation and Support team, provide training and support when needed to assigned accounts. • Maintain accurate client records, keeping track of changes such as point of contact, contract updates, activities, notes, and renewals in Hubspot. • Partner with sales to drive the upsell of subscriptions in organizations, thus increasing the overall revenues and the number of high-value and mid-value accounts. • Negotiate contracts and pricing with current customers as a part of the expansion motion, identifying opportunities to offer additional solutions. • Provide updated information to the client about new and/or improved products or services to make upsells. • Collaborate with management and cross-functional teams on efforts to forecast and identify growth opportunities within your territory. • Create and execute "human-centric" customer marketing materials, including automated email sequences, in-app guides, etc. that feel like a 1:1 conversation. • Develop digital success motions that guide customers through key milestones in their journey without requiring manual intervention for every step. • Write compelling, brand-aligned copy for customer outreach that educates users on best practices and drives deeper product adoption. • Partner with the team to co-design the logic for automated customer journeys. • Leverage the tech stack (Hubspot and automation tools) to organize daily tasks and build workflows that make managing hundreds of accounts seamless.

• Drive sales growth and market expansion for INFICON products • Identify growth opportunities for INFICON’s product portfolio • Build and maintain strong customer relationships • Provide technical guidance and expertise on INFICON products • Manage comprehensive account activities including quotes and sales contracts • Collaborate with Segment Manager and Strategic Account Director

Role Description The Account Operations Manager plays a critical role in driving the successful integration and utilization of Adaptive Biotechnologies’ clonoSEQ® Assay into diverse healthcare settings. This customer-facing position leads the design and implementation of tailored diagnostic workflows, ensuring seamless onboarding, and providing comprehensive training for clinical teams. - Manage institution-specific onboarding requirements and develop customized workflows tailored to each account’s operational and clinical needs. - Lead virtual or in-person trainings for key ordering personnel and support go-live readiness for diagnostic integrations in non-hospital and academic hospital institutions. - Apply working knowledge of hematologic disease biology, specimen handling, and MRD testing guidelines to support workflow implementation. - Serve as a resource to internal teams and external stakeholders, helping ensure workflows align with standards of care and institutional protocols. - Collaborate with sales and customer operations to ensure efficient and effective communication with clinicians and their teams. - Partner with sales, field medical, reimbursement, digital health, and customer operations to ensure cohesive execution of account strategies and business goals. - Act as a liaison to support priority internal initiatives requiring customer engagement and feedback. - Support EMR integration efforts by partnering with technical teams and engaging existing and prospective integration targets. - Help customers leverage embedded decision support tools to drive diagnostic adoption. - Build and maintain strategic relationships with customers, driving satisfaction through superior service and execution. - Ensure accurate and timely delivery of insights related to new prospects and account health. - Provide training and guidance to new Account Operations team members in coordination with leadership. Qualifications - Bachelors + 7 years of related experience in healthcare operations, customer service, account management, or diagnostics/biotech industry. - Masters + 5 years of related experience in healthcare operations, customer service, account management, or diagnostics/biotech industry. - Strong customer and patient focus with demonstrated understanding of HIPAA requirements. - Familiarity with EMR/EHR systems, LIS platforms, and healthcare infrastructure. - Experience navigating complex workflows and supporting academic, community, and integrated delivery network healthcare organizations. - Effective and professional communication skills for engagement with both internal cross-functional partners and external customers. - Proven ability to work in a team environment and influence outcomes in a matrixed organization. - Strong attention to detail and meticulous data entry skills. - Ability to autonomously and proactively manage multiple tasks to completion in a dynamic setting. - Recognized for operational execution and customer-centric problem solving. Requirements - 2–4 years of prior experience in a customer-facing commercial role (sales, marketing, or customer support) for a regulated healthcare product preferred. Benefits - Salary Range: $101,600 - $152,400 - Equity grant - Bonus eligible Company Description Adaptive Biotechnologies is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.

• Lead channel partnership strategy and team • Own the revenue targets across Solution Partners, experimental motions, and hyperscalers • Develop and set a high bar for the organization • Build and evolve program infrastructure for partner success • Connect channel activity to ARR and provide forecasting to leadership • Collaborate with internal teams to embed channel motions into sales processes • Drive partner demand generation initiatives • Measure ROI of channel efforts and assess market dynamics • Champion AI-first approaches in pipeline management and team workflows • Support the development and mentoring of teammates