Adaptive Biotechnologies

Role Description The Account Operations Manager plays a critical role in driving the successful integration and utilization of Adaptive Biotechnologies’ clonoSEQ® Assay into diverse healthcare settings. This customer-facing position leads the design and implementation of tailored diagnostic workflows, ensuring seamless onboarding, and providing comprehensive training for clinical teams. - Manage institution-specific onboarding requirements and develop customized workflows tailored to each account’s operational and clinical needs. - Lead virtual or in-person trainings for key ordering personnel and support go-live readiness for diagnostic integrations in non-hospital and academic hospital institutions. - Apply working knowledge of hematologic disease biology, specimen handling, and MRD testing guidelines to support workflow implementation. - Serve as a resource to internal teams and external stakeholders, helping ensure workflows align with standards of care and institutional protocols. - Collaborate with sales and customer operations to ensure efficient and effective communication with clinicians and their teams. - Partner with sales, field medical, reimbursement, digital health, and customer operations to ensure cohesive execution of account strategies and business goals. - Act as a liaison to support priority internal initiatives requiring customer engagement and feedback. - Support EMR integration efforts by partnering with technical teams and engaging existing and prospective integration targets. - Help customers leverage embedded decision support tools to drive diagnostic adoption. - Build and maintain strategic relationships with customers, driving satisfaction through superior service and execution. - Ensure accurate and timely delivery of insights related to new prospects and account health. - Provide training and guidance to new Account Operations team members in coordination with leadership. Qualifications - Bachelors + 7 years of related experience in healthcare operations, customer service, account management, or diagnostics/biotech industry. - Masters + 5 years of related experience in healthcare operations, customer service, account management, or diagnostics/biotech industry. - Strong customer and patient focus with demonstrated understanding of HIPAA requirements. - Familiarity with EMR/EHR systems, LIS platforms, and healthcare infrastructure. - Experience navigating complex workflows and supporting academic, community, and integrated delivery network healthcare organizations. - Effective and professional communication skills for engagement with both internal cross-functional partners and external customers. - Proven ability to work in a team environment and influence outcomes in a matrixed organization. - Strong attention to detail and meticulous data entry skills. - Ability to autonomously and proactively manage multiple tasks to completion in a dynamic setting. - Recognized for operational execution and customer-centric problem solving. Requirements - 2–4 years of prior experience in a customer-facing commercial role (sales, marketing, or customer support) for a regulated healthcare product preferred. Benefits - Salary Range: $101,600 - $152,400 - Equity grant - Bonus eligible Company Description Adaptive Biotechnologies is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.

At Adaptive, we’re Powering the Age of Immune Medicine. Our goal is to harness the power of the adaptive immune system to transform the way diseases are diagnosed and treated. As an Adapter, you’ll have the opportunity to make a difference in people’s lives. With Adaptive, you’ll create a career highlight through collaboration with bright, curious colleagues working at the apex of innovation and application. It’s time for your next chapter. Discover your story with Adaptive. Position Overview The Reimbursement Account Specialist I supports patients, providers, and internal teams throughout the reimbursement lifecycle. This role works closely with the Sr Reimbursement Account Specialists to manage inbound inquiries, coordinate documentation needs with provider offices, update billing and diagnostic information, and ensure accurate case and clinical order handling across multiple systems. The ideal candidate is detail oriented, comfortable navigating complex workflows, and committed to delivering a positive experience for all stakeholders. Key Responsibilities and Essential Functions Inbound Call Management - Manage inbound calls from patients, provider accounts, and payers regarding reimbursement issues, billing status, prior authorizations, and Adaptive Assist enrollment. - Identify the nature of each inquiry and triage calls to the appropriate teams when needed. - Provide clear, accurate, and empathetic support to all callers. Provider Outreach & Documentation Follow-up - Contact provider offices to obtain outstanding documentation required to move reimbursement requests forward. - Communicate required materials, confirm provider understanding, and document commitments to submit missing information. - Maintain accurate, timely documentation to support reimbursement workflows and audit readiness. Patient Financial Assistance Support - Assess all self-pay patients and patients with outstanding balances for eligibility into Adaptive. - Assist Patient Support Program’s financial assistance and enroll qualifying patients. - Document assistance qualifications into the internal and billing vendor patient records. - Audit the PFAP on a regular basis to compliance with all current guidelines. Order Review & Eligibility Assessment - Collaborate with internal partners to run needed orders through external vendor platforms to check for insurance eligibility and/or financial assistance qualification. - Review patient bills for appropriateness and release when necessary. - Collect pre-payment from appropriate self-pay patients. - Work with customers and embassies to collect payment for international patients. - Contact patients for Advanced Beneficiary Notices when needed. Pre Diagnosis Workflow Management - Evaluate held orders for proper ICD codes, needed documentation and other requirements. - Update orders and resolve holds when appropriate. All other duties as assigned Position Requirements (Education, Experience, Other) Required - Bachelors degree in related field or equivalent experience - Familiarity with basic laboratory and customer service-related systems such as LIMS and SFDC, or similar systems - Proven track record of improving processes and solving problems. - Demonstrated ability to work effectively with physician office clients and with patients on billing-related matters - Excellent written communication skills are required, including technical computer proficiency (Word, Excel, etc.) - Strong ability to work independently, think critically and problem solve - Ability to work effectively across multiple functions within the organization and customer’s offices - Strong interpersonal skills and experience navigating organizational dynamics - Use of empathetic listening skills in communication with customers - Flexible, team-player with ability to develop best practices for procedures on new assignments. - Strong attention to detail and meticulous data entry skills - Ability to manage multiple tasks to completion in a dynamic office setting. Preferred - 1-2 years in customer service, medical billing, and revenue cycle operations - Direct knowledge of ICD-10 codes, CPT codes, and general billing practices in the laboratory services space - Knowledge and familiarity with patient assistance programs Working Conditions - Flexibility to work out of standard hours when necessary, including nights & weekends, holiday etc. - Some travel may be required (10% or less) Physical Requirements - This job is primarily completing work from a desk. #LI-Remote Compensation Hourly Rate: $26.01 - $35.14 Other compensation elements include: - equity grant - bonus eligible ALERT: Malicious groups posing as Adaptive employees have recently used fraudulent email aliases to extend employment offers, provide fake documents, and request sensitive personal and financial information. Legitimate Adaptive employment opportunities are initiated through our careers page and extended after multiple interviews with verified employees. Adaptive does not ask new hires to purchase anything out-of-pocket, including home office supplies and equipment. Interested in this position, but don’t meet all the requirements? Adaptive is committed to building diverse, equitable, and inclusive teams across our organization. Please consider applying even if your experience doesn’t match all the qualifications; you may be the exact candidate we’re searching for! Adaptive is not currently sponsoring candidates requiring work authorization support for this position. Adaptive’s posted compensation information includes a base salary (or hourly rate) range and summary of other available total compensation. The base salary range represents a minimum-to-maximum salary (or hourly rate) available to candidates upon extension of offer. Base salary is thoughtfully considered upon offer and is determined through multiple evaluation checks throughout the interview process, including: a candidate’s ability to meet minimum qualifications (skills/experience/education), a candidate’s ability to thoughtfully address preferred qualifications, current market conditions, and internal pay equity. Listed base salary is exclusive of bonus, commission, equity, differential pay, benefits, and other incentives. Adaptive's benefits at-a-glance. Adaptive Biotechnologies is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability. Please refer the “Know Your Rights: Workplace Discrimination is Illegal” Poster for more information. If you’d like to view a copy of the company’s affirmative action plan or policy statement, please email hr@adaptivebiotech.com. If you have a disability and you believe you need a reasonable accommodation to search for a job opening or to submit an online application, please e-mail accommodations@adaptivebiotech.com. This email is created exclusively to assist disabled job seekers whose disability prevents them from being able to apply online. Only messages left for this purpose will be returned. Messages left for other purposes, such as following up on an application or technical issues not related to a disability, will not receive a response. NOTE TO EMPLOYMENT AGENCIES: Adaptive Biotechnologies values our relationships with our Recruitment Partners and will only accept resumes from those partners who have active agreements with Adaptive. Adaptive Biotechnologies is not responsible for any fees related to resumes that are unsolicited or are received by any employee of Adaptive Biotechnologies who is not a member of the Human Resources team.

At Adaptive, we’re Powering the Age of Immune Medicine. Our goal is to harness the power of the adaptive immune system to transform the way diseases are diagnosed and treated. As an Adapter, you’ll have the opportunity to make a difference in people’s lives. With Adaptive, you’ll create a career highlight through collaboration with bright, curious colleagues working at the apex of innovation and application. It’s time for your next chapter. Discover your story with Adaptive. Position Overview The Insurance Specialist is responsible for proactively managing delayed, denied, or underpaid insurance claims to ensure timely and accurate reimbursement. This role focuses on identifying root causes of claim issues, performing payer follow up, submitting corrected claims, and preventing unnecessary appeals. The specialist works collaboratively with billing, reimbursement, prior authorization, and client services teams to optimize revenue cycle performance, reduce denial rates, and support patient access for molecular and specialty testing services. Key Responsibilities and Essential Functions Claims Follow Up & Denial Resolution - Review and analyze delayed or denied claims to determine root cause based on payer explanation of benefits (EOB) or remittance advice. - Conduct timely follow up with insurance carriers to clarify claim status, resolve issues, and secure payment. - Obtain missing information, correct coding or billing errors, and submit corrected claims or resubmissions when appropriate. - Escalate unresolved or complex claims to Appeal Specialists or management as needed. Research & Policy Review - Research and interpret payer coverage policies, contracts, and medical necessity requirements related to molecular and NGS testing. - Stay current on payer-specific guidelines to ensure accurate claim resolution and resubmission. Documentation & Compliance - Document all follow up activity, payer communication, and resolution steps accurately and timely within the billing system. - Ensure all work complies with HIPAA, payer rules, and internal company policies. Collaboration & Communication - Partner closely with prior authorization, billing, reimbursement, and client services teams to gather required demographic, coding, or clinical documentation. - Communicate with providers and internal stakeholders to resolve claim discrepancies or obtain additional information. Reporting & Process Improvement - Track claim statuses, denial reasons, resolution timelines, and follow up outcomes. - Identify denial and delay trends and collaborate with leadership to implement strategies to reduce future denials. - Provide feedback on workflow opportunities and process improvements to enhance revenue cycle efficiency. Single Case Agreements - Manage incoming single-case agreements or LOAs and negotiate appropriate reimbursement rates. - Provide trends of single case agreements to contracting and payer relations teams. All other duties as assigned. Position Requirements (Education, Experience, Other) Required - High school diploma. - 2 years of experience in insurance follow up, denial management, medical billing, or revenue cycle operations. - Strong knowledge of insurance billing processes, denial codes, and payer follow up workflows. - Excellent verbal and written communication skills. - Strong problem solving and analytical abilities. - Proficiency with billing systems and Microsoft Office Suite. - Detail oriented with strong organizational skills. - Ability to manage multiple priorities independently in a fast-paced environment. - Critical thinker with a proactive approach to issue resolution. Preferred - Associate or bachelor’s degree preferred. - Experience with molecular/genetic testing or specialty laboratory billing. - Experience using Quadax or similar RCM systems. Working Conditions Flexibility to work out of standard hours when necessary, including nights & weekends, holiday etc. Physical Requirements This job is primarily completing work from a desk. #LI-Remote Compensation Hourly Rate: $22.74 - $27.79 Other compensation elements include: - equity grant - bonus eligible ALERT: Malicious groups posing as Adaptive employees have recently used fraudulent email aliases to extend employment offers, provide fake documents, and request sensitive personal and financial information. Legitimate Adaptive employment opportunities are initiated through our careers page and extended after multiple interviews with verified employees. Adaptive does not ask new hires to purchase anything out-of-pocket, including home office supplies and equipment. Interested in this position, but don’t meet all the requirements? Adaptive is committed to building diverse, equitable, and inclusive teams across our organization. Please consider applying even if your experience doesn’t match all the qualifications; you may be the exact candidate we’re searching for! Adaptive is not currently sponsoring candidates requiring work authorization support for this position. Adaptive’s posted compensation information includes a base salary (or hourly rate) range and summary of other available total compensation. The base salary range represents a minimum-to-maximum salary (or hourly rate) available to candidates upon extension of offer. Base salary is thoughtfully considered upon offer and is determined through multiple evaluation checks throughout the interview process, including: a candidate’s ability to meet minimum qualifications (skills/experience/education), a candidate’s ability to thoughtfully address preferred qualifications, current market conditions, and internal pay equity. Listed base salary is exclusive of bonus, commission, equity, differential pay, benefits, and other incentives. Adaptive's benefits at-a-glance. Adaptive Biotechnologies is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability. Please refer the “Know Your Rights: Workplace Discrimination is Illegal” Poster for more information. If you’d like to view a copy of the company’s affirmative action plan or policy statement, please email hr@adaptivebiotech.com. If you have a disability and you believe you need a reasonable accommodation to search for a job opening or to submit an online application, please e-mail accommodations@adaptivebiotech.com. This email is created exclusively to assist disabled job seekers whose disability prevents them from being able to apply online. Only messages left for this purpose will be returned. Messages left for other purposes, such as following up on an application or technical issues not related to a disability, will not receive a response. NOTE TO EMPLOYMENT AGENCIES: Adaptive Biotechnologies values our relationships with our Recruitment Partners and will only accept resumes from those partners who have active agreements with Adaptive. Adaptive Biotechnologies is not responsible for any fees related to resumes that are unsolicited or are received by any employee of Adaptive Biotechnologies who is not a member of the Human Resources team.

At Adaptive, we’re Powering the Age of Immune Medicine. Our goal is to harness the power of the adaptive immune system to transform the way diseases are diagnosed and treated. As an Adapter, you’ll have the opportunity to make a difference in people’s lives. With Adaptive, you’ll create a career highlight through collaboration with bright, curious colleagues working at the apex of innovation and application. It’s time for your next chapter. Discover your story with Adaptive. Position Overview The Associate Product Marketing Manager supports day-to-day product marketing activities for the clonoSEQ brand, with a primary focus on tactical execution of omnichannel digital marketing initiatives, content development and review, and tracking Marketing and related Training & Development team effectiveness. This role supports digital engagement and communications across multiple channels and contributes to promotional efforts supporting EMR integration initiatives within the MRD organization. The role will work closely with cross-functional partners—including Sales Training, Digital Health, BioPharma Marketing, Corporate Communications, and Customer Operations—to ensure marketing initiatives are executed accurately, compliantly, and on time in support of brand and commercial objectives. Key Responsibilities and Essential Functions - Support execution of approved promotional strategies for clonoSEQ, with an emphasis on omnichannel digital marketing tactics aligned to brand objectives - Develop, update, and manage marketing collateral and digital assets across channels such as email, web, virtual programs, and sales enablement platforms - Support marketing initiatives related to EMR integration, including development and maintenance of compliant messaging, materials, and related training efforts - Develop subject matter expertise on new digital formats and best practices across all relevant digital and social channels - Coordinate review, approval, and implementation of compliant marketing communications in alignment with regulatory and internal requirements - Partner with BioPharma Marketing and Corporate Communications teams and other internal teams to support coordinated digital campaigns and customer-facing initiatives - Work with external agencies and vendors to execute digital and non-digital marketing deliverables, providing content input and project coordination support - Track and report on performance of marketing and digital initiatives, supporting analysis of engagement metrics and campaign effectiveness - Contribute to identifying best practices and process improvements related to omnichannel execution and marketing operations - Monitor competitive activity, including digital and EMR-related promotional approaches, and share relevant insights with leadership - Proactively monitor emerging digital and social trends - Effectively manage project timelines, deliverables, and budgets - All other duties as assigned Position Requirements (Education, Experience, Other) Required - Bachelor’s degree plus 5 years of related experience, or master’s degree plus 3 year of related experience - Minimum of 3 years of experience working within a scientific field (e.g., pharma, biotech, hematology/oncology, medical device, and/or diagnostics) - Familiarity with digital marketing tools, platforms, or workflows used to support customer engagement and field enablement - Strong organizational skills with the ability to manage multiple projects and timelines simultaneously - Flexible and proactive approach including a strong personal drive and desire for feedback - Strong team player and effective self-starter with a commitment to continuous evaluation of effectiveness - Self-motivated, execution-focused, and committed to high-quality, compliant marketing delivery - Excellent written and oral communication and presentation skills - A passion for the healthcare field and the power of technology to improve patient lives - Agency-side experience may be applicable Preferred - MBA or scientific graduate-level degree (e.g., MPH, PharmD) - Degree or certification in Marketing, Communications, Public Relations, or related field - Experience supporting digital marketing initiatives in a regulated healthcare environment - Exposure to EMR integration, digital health solutions, or healthcare IT–related marketing efforts - Exposure to hematology/oncology or immunology therapeutic areas - Experience coordinating with external vendors or agencies Working Conditions - Position can be remote, but Seattle-based is preferred - May require attendance at meetings scheduled outside of normal working hours, including some nights and weekends - Occasional travel (~10%) will be necessary to engage with customers, support business goals, and facilitate team building with a primarily remote/WFH team #LI-Remote Compensation Salary Range: $101,600 - $152,400 Other compensation elements include: - equity grant - bonus eligible ALERT: Malicious groups posing as Adaptive employees have recently used fraudulent email aliases to extend employment offers, provide fake documents, and request sensitive personal and financial information. Legitimate Adaptive employment opportunities are initiated through our careers page and extended after multiple interviews with verified employees. Adaptive does not ask new hires to purchase anything out-of-pocket, including home office supplies and equipment. Interested in this position, but don’t meet all the requirements? Adaptive is committed to building diverse, equitable, and inclusive teams across our organization. Please consider applying even if your experience doesn’t match all the qualifications; you may be the exact candidate we’re searching for! Adaptive is not currently sponsoring candidates requiring work authorization support for this position. Adaptive’s posted compensation information includes a base salary (or hourly rate) range and summary of other available total compensation. The base salary range represents a minimum-to-maximum salary (or hourly rate) available to candidates upon extension of offer. Base salary is thoughtfully considered upon offer and is determined through multiple evaluation checks throughout the interview process, including: a candidate’s ability to meet minimum qualifications (skills/experience/education), a candidate’s ability to thoughtfully address preferred qualifications, current market conditions, and internal pay equity. Listed base salary is exclusive of bonus, commission, equity, differential pay, benefits, and other incentives. Adaptive's benefits at-a-glance. Adaptive Biotechnologies is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability. Please refer the “Know Your Rights: Workplace Discrimination is Illegal” Poster for more information. If you’d like to view a copy of the company’s affirmative action plan or policy statement, please email hr@adaptivebiotech.com. If you have a disability and you believe you need a reasonable accommodation to search for a job opening or to submit an online application, please e-mail accommodations@adaptivebiotech.com. This email is created exclusively to assist disabled job seekers whose disability prevents them from being able to apply online. Only messages left for this purpose will be returned. Messages left for other purposes, such as following up on an application or technical issues not related to a disability, will not receive a response. NOTE TO EMPLOYMENT AGENCIES: Adaptive Biotechnologies values our relationships with our Recruitment Partners and will only accept resumes from those partners who have active agreements with Adaptive. Adaptive Biotechnologies is not responsible for any fees related to resumes that are unsolicited or are received by any employee of Adaptive Biotechnologies who is not a member of the Human Resources team.

At Adaptive, we’re Powering the Age of Immune Medicine. Our goal is to harness the power of the adaptive immune system to transform the way diseases are diagnosed and treated. As an Adapter, you’ll have the opportunity to make a difference in people’s lives. With Adaptive, you’ll create a career highlight through collaboration with bright, curious colleagues working at the apex of innovation and application. It’s time for your next chapter. Discover your story with Adaptive. Position Overview The Identity & Access Management (IAM) Engineer II develops, implements, and manages the operation of Adaptive’s IAM systems and processes. They will work with business partners and cross-functional teams to provide Identity and Access Management strategies, roadmaps, and program related items to improve the posture of Adaptive’s IAM practice. Key Responsibilities and Essential Functions - Own key business processes involved with IAM - User Provisioning - Role-based Access Control - User access request and provisioning - Automate IAM processes and tasks using standard tools and scripting languages - Implement best practices for identity governance and administration - Integrate identity systems with HR, Training, and Quality systems - Manage onboarding and integration of new business systems - Establish technology and processes to maintain accuracy of access management system(s) - Oversee the execution of regular configuration and user access reviews - Coordinate closely with Information Security - Ensure the security and protection of company systems and data by maintaining compliance with Adaptive security and information handling policies. - All other duties as assigned Position Requirements - Bachelor degree and 5+ years of related experience, including designing, implementing, and operating enterprise identity and access management technologies, including access request/management, directories and authentication (SSO) systems across diverse in-house and external business systems. - Broad knowledge of identity and access data correlation, normalization, and building identity and access data models. - Highly developed interpersonal, written and verbal skills with an ability to express complex technical concepts in business terms. Excellent technical writing and system documentation skills. - Demonstrated project management skills for large cross-functional projects. - Strong analytical problem-solving, and conceptual skills. Required technical competencies and experience: - Services based Integration (e.g. REST) of role-based access control, Active Directory, LDAP, Single Sign-On, End-User provisioning, identity and access governance, and identity data synchronization services with existing applications and systems. - API Gateways, Enterprise Directories, Enterprise Databases, SSO and Access Management systems, identity federation protocols (SAML), and LDAP. - Systems and Applications: - Active Directory - O365 and Azure AD - Okta - Avatier - PowerShell - JavaScript - SQL scripting Working Conditions - Administrative work in a home/office environment. This is a remote position requiring a quite home office space. - Regular weekday work hours, with occasional weekend/after-hours planned or unplanned work as needed. Physical Requirements - Occasional lifting/moving/installation of computer systems and other office/datacenter equipment. Occasional work in datacenter environments. Occasional work in laboratory environments requires the use of protective equipment and clothing. #LI-Remote Compensation Salary Range: $90,000 - $135,000 Possible “other compensation” elements to include: - equity grant - bonus eligible ALERT: Malicious groups posing as Adaptive employees have recently used fraudulent email aliases to extend employment offers, provide fake documents, and request sensitive personal and financial information. Legitimate Adaptive employment opportunities are initiated through our careers page and extended after multiple interviews with verified employees. Adaptive does not ask new hires to purchase anything out-of-pocket, including home office supplies and equipment. Interested in this position, but don’t meet all the requirements? Adaptive is committed to building diverse, equitable, and inclusive teams across our organization. Please consider applying even if your experience doesn’t match all the qualifications; you may be the exact candidate we’re searching for! Adaptive is not currently sponsoring candidates requiring work authorization support for this position. Adaptive’s posted compensation information includes a base salary (or hourly rate) range and summary of other available total compensation. The base salary range represents a minimum-to-maximum salary (or hourly rate) available to candidates upon extension of offer. Base salary is thoughtfully considered upon offer and is determined through multiple evaluation checks throughout the interview process, including: a candidate’s ability to meet minimum qualifications (skills/experience/education), a candidate’s ability to thoughtfully address preferred qualifications, current market conditions, and internal pay equity. Listed base salary is exclusive of bonus, commission, equity, differential pay, benefits, and other incentives. Adaptive's benefits at-a-glance. Adaptive Biotechnologies is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability. Please refer the “Know Your Rights: Workplace Discrimination is Illegal” Poster for more information. If you’d like to view a copy of the company’s affirmative action plan or policy statement, please email hr@adaptivebiotech.com. If you have a disability and you believe you need a reasonable accommodation to search for a job opening or to submit an online application, please e-mail accommodations@adaptivebiotech.com. This email is created exclusively to assist disabled job seekers whose disability prevents them from being able to apply online. Only messages left for this purpose will be returned. Messages left for other purposes, such as following up on an application or technical issues not related to a disability, will not receive a response. NOTE TO EMPLOYMENT AGENCIES: Adaptive Biotechnologies values our relationships with our Recruitment Partners and will only accept resumes from those partners who have active agreements with Adaptive. Adaptive Biotechnologies is not responsible for any fees related to resumes that are unsolicited or are received by any employee of Adaptive Biotechnologies who is not a member of the Human Resources team.

At Adaptive, we’re Powering the Age of Immune Medicine. Our goal is to harness the power of the adaptive immune system to transform the way diseases are diagnosed and treated. As an Adapter, you’ll have the opportunity to make a difference in people’s lives. With Adaptive, you’ll create a career highlight through collaboration with bright, curious colleagues working at the apex of innovation and application. It’s time for your next chapter. Discover your story with Adaptive. Position Overview The VP, Regulatory & Quality will proactively develop, lead, and drive the execution of global regulatory strategy and quality oversight for Adaptive and monitor new regulations and industry guidance to make recommendations to Executive team Heath. As a key leader in the organization, this role is responsible for managing the RA and QA teams to work collaboratively towards defining appropriate regulatory pathways which align with corporate objectives. The VP, Regulatory & Quality leads rapid and timely regulatory plans for Adaptive’s diagnostic products, while advising product development, Medical Affairs, MRD Pharma, Legal, Clinical Lab Operations, Manufacturing and ensuring global regulatory compliance. This position also has responsibility for leading the development, management, and continual improvement of Adaptive’s Quality Management System (QMS). Leaders at Adaptive demonstrate behaviors consistent with Adaptive’s Core Values and Leadership Principles. Critical functions of your role include helping establish individual team member goals, aligning those individual goals with broader team objectives, and ensuring those objectives drive the achievement of company goals. Providing thoughtful coaching and consistent feedback to your team members will drive performance excellence and accountability, as well as support your team members’ growth and development. Leaders at Adaptive create an environment of belonging, respect, and open and honest communication every day. Key Responsibilities and Essential Functions Senior Leadership - Serve as a key and active member of the leadership team, working collaboratively to ensure regulatory and quality objectives are met and aligned with Adaptive’s objectives. - Lead and mentor the Quality Assurance and Regulatory Affairs, delegating appropriate levels of accountability for decision making and clearly communicating requirements and plans, cross functionally within the organization. Regulatory Affairs - Provide management and leadership to the Regulatory Affairs organization in the development and implementation of regulatory strategies and processes to inform commercialization plans approvals worldwide. - Provide counsel, training and interpretation of FDA and global regulatory requirements to all company personnel. - Oversee preparation and filing of all regulatory documents with the FDA, notifying body, and international regulatory agencies, within applicable regulations and guidelines. - Provide regulatory oversight and guidance for compliant product promotion. - Develop and maintain external relationships with relevant opinion leaders and regulatory officials including meeting with pharma partners for clinical trial regulatory strategies, interacting with global regulatory agencies for all regulatory submissions, managing relationship with Authorized Representative. - Work cross functionally with collaborator to support pharma partner regulatory requirements. - Direct the development of systems, practices and processes to ensure effective ongoing review of product design or other operational and manufacturing changes. - Provide leadership, direction and oversight to manage deviation events that may impact compliance status or create business risk. Quality Assurance & Compliance - Responsible for strategic leadership of Adaptive’s Quality Management System (QMS). - Set, maintain, and train cross functional teams on regulatory policies and quality standards for all quality systems and ensure compliance with applicable regulations worldwide. - Facilitate management review of Adaptive’s QMS to monitor performance and create/support process enhancement initiatives to drive continuous improvement. - Drive execution of QMS processes through programs, policies and functions that support corporate and product quality. - Support specific departmental needs to maintain and improve QMS requirements for ongoing laboratory and other operational activities. - Collaborate cross-functionally with internal departments on strategy development, risk assessments and implementation of quality principles and regulatory requirements. - Develop and execute quality design and quality assurance strategy for new product development, changes and improvements. - In support of the quality system, provide effective leadership support, training and guidance to all company personnel. All other duties as assigned. Position Requirements (Education, Experience, Other) Required - BA/BS undergraduate degree in life sciences. MS, PhD or other relevant advanced degree strongly preferred. - 20+ years of progressive management experience in global quality assurance and regulatory affairs in a diagnostic, medical device or life sciences technology-driven company. Advanced degree offsets years of experience (MS + 18 and PhD + 12 years of experience) - Prior experience leading a function or sub-function - Experience with product submissions in multiple therapeutic areas (hematology, oncology, immunology) and NGS technology highly preferred. - Experience in strategic planning and collaboration with executives, key operational groups and external partners. - Expertise with all phases of the product development lifecycle, including feasibility, design, development, transfer, verification and validation activities necessary for research and diagnostic product commercialization. - Extensive experience in ISO, CLIA, CAP, CLEP, GxP and other Regulatory compliance requirements. - Proven hands-on experience in submission and approval of global regulatory filings and reporting for US (510(k)) and other key countries/regions, including CE marks. - History of successful direct interactions and negotiations with regulatory agencies. - Experience implementing and managing quality/compliance systems and ensuring inspection readiness. Working Conditions - Work is performed in an office environment. #LI-Remote Compensation Salary Range: $261,000 - $391,600 Other compensation elements include: - equity grant - bonus eligible ALERT: Malicious groups posing as Adaptive employees have recently used fraudulent email aliases to extend employment offers, provide fake documents, and request sensitive personal and financial information. Legitimate Adaptive employment opportunities are initiated through our careers page and extended after multiple interviews with verified employees. Adaptive does not ask new hires to purchase anything out-of-pocket, including home office supplies and equipment. Interested in this position, but don’t meet all the requirements? Adaptive is committed to building diverse, equitable, and inclusive teams across our organization. Please consider applying even if your experience doesn’t match all the qualifications; you may be the exact candidate we’re searching for! Adaptive is not currently sponsoring candidates requiring work authorization support for this position. Adaptive’s posted compensation information includes a base salary (or hourly rate) range and summary of other available total compensation. The base salary range represents a minimum-to-maximum salary (or hourly rate) available to candidates upon extension of offer. Base salary is thoughtfully considered upon offer and is determined through multiple evaluation checks throughout the interview process, including: a candidate’s ability to meet minimum qualifications (skills/experience/education), a candidate’s ability to thoughtfully address preferred qualifications, current market conditions, and internal pay equity. Listed base salary is exclusive of bonus, commission, equity, differential pay, benefits, and other incentives. Adaptive's benefits at-a-glance. Adaptive Biotechnologies is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability. Please refer the “Know Your Rights: Workplace Discrimination is Illegal” Poster for more information. If you’d like to view a copy of the company’s affirmative action plan or policy statement, please email hr@adaptivebiotech.com. If you have a disability and you believe you need a reasonable accommodation to search for a job opening or to submit an online application, please e-mail accommodations@adaptivebiotech.com. This email is created exclusively to assist disabled job seekers whose disability prevents them from being able to apply online. Only messages left for this purpose will be returned. Messages left for other purposes, such as following up on an application or technical issues not related to a disability, will not receive a response. NOTE TO EMPLOYMENT AGENCIES: Adaptive Biotechnologies values our relationships with our Recruitment Partners and will only accept resumes from those partners who have active agreements with Adaptive. Adaptive Biotechnologies is not responsible for any fees related to resumes that are unsolicited or are received by any employee of Adaptive Biotechnologies who is not a member of the Human Resources team.

Role Description The Sr Prior Authorization Specialist assists in overseeing the prior authorization workflow and vendors to ensure timely and accurate insurance approvals for Adaptive Biotechnologies clonoSEQ MRD Assay. This role combines hands-on prior authorization responsibilities, including workflow management, staff support, and process improvement initiatives. The position acts as a subject matter expert and liaison between the laboratory, vendors, payers, and internal reimbursement operations. Key Responsibilities and Essential Functions - Workflow Oversight - Mentor Prior Authorization Specialists, providing guidance on complex cases and payer requirements. - Monitor daily workload and redistribute tasks to maintain efficiency and meet turnaround time goals. - Serve as the primary escalation point for unresolved authorization issues. - Operational Excellence - Develop and implement best practices for prior authorization workflows. - Assist in tracking team performance metrics (e.g., approval rates, turnaround times) and report to management. - Identify trends in denials and collaborate with reimbursement and billing teams to resolve systemic issues. - Prior Authorization Duties - Submit and manage prior authorization requests for molecular and genetic testing when needed. - Review clinical documentation for compliance with payer policies. - Communicate with insurance companies, providers, and patients regarding authorization status. - Compliance & Documentation - Ensure all team activities comply with HIPAA and regulatory guidelines. - Maintain accurate records and audit prior authorization files for quality assurance. - Training & Development - Onboard new team members and provide ongoing training on payer policies and laboratory protocols. - Keep the team informed of changes in insurance requirements and molecular testing coverage. - All other duties as assigned. Qualifications - High school diploma. - 4+ years in prior authorization, medical billing, or insurance verification. - Familiarity with molecular/genetic testing and payer guidelines. - Experience with Careviso, Glidian and Quadax systems is preferred but not required. - Leadership and communication skills. - Proficiency in EMR systems and Microsoft Office Suite. - Ability to analyze data and identify process improvements. - Attention to detail and accuracy. - Highly organized and effective communicator. - Problem-solving and critical thinking. - Ability to work in a fast-paced environment and manage multiple priorities. Requirements - Associate or bachelor’s degree (preferred). - Workgroup coordinator experience (preferred). Benefits - Hourly Rate: $22.74 - $27.79 - Other compensation elements include: - Equity grant - Bonus eligible Company Description Adaptive Biotechnologies is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.

Role Description Adaptive Biotechnologies is seeking a Senior Machine Learning Scientist to contribute to the development of deep learning models for TCR–pMHC specificity prediction. In this role, you will: - Design, implement, train, and evaluate machine learning models that predict interactions between T cell receptors and peptide–MHC complexes. - Integrate sequence and structural information in model development. - Work as part of a collaborative modeling team to implement new modeling ideas and improve predictive accuracy. - Leverage large-scale proprietary immune receptor datasets and shared GPU infrastructure for rapid experimentation and model development. - Collaborate closely with computational scientists, immunologists, and machine learning engineers. - Contribute to diagnostic and therapeutic initiatives both within Adaptive and through external partnerships. Qualifications - PhD in a quantitative discipline (e.g. Machine Learning, Computational Biology, Computer Science) + 5 years progressive experience applying machine learning to real-world scientific or biological problems OR equivalent combination of education and experience. - Progressive experience in the development and deployment of deep learning methods. - Strong hands-on experience in Python and modern ML tooling (PyTorch preferred). - Strong experience in deep learning architecture design and implementation. - Experience working with large datasets and high-performance computing environments. - Ability to independently define, scope, and execute complex technical research problems. - Strong written and verbal communication skills, with ability to present highly technical material to diverse audiences. - Demonstrated ability to collaborate effectively in cross-functional, multi-disciplinary teams. - Driven by impact: motivated to see models transition from research to clinical and commercial application. Requirements - Experience in one or more of the following areas desired: - Demonstrated track record of implementing novel machine learning solutions to biological problems, as demonstrated by publications, conference papers, patents, or delivered products. - Protein structure prediction. - Protein design and generative modeling. - Protein language models. - Large-scale biological datasets. - Immunology and immune receptor specificity (antibody or TCR). Benefits - Salary Range: $144,600 - $217,000 - Equity grant - Bonus eligible

Role Description Adaptive Biotechnologies is seeking a Principal Machine Learning Scientist to lead the development of deep learning models for TCR–pMHC specificity prediction. In this role, you will leverage a large and growing proprietary dataset to design, train, and evaluate models that predict interactions between T cell receptors and peptide–MHC complexes. Your work will focus on developing new approaches that integrate sequence and structural information and rigorously testing their performance in practical settings. You will work closely with computational scientists, immunologists, and machine learning engineers across the organization. The team brings together expertise in immune biology, experimental assay development, and large-scale machine learning, with access to proprietary immune receptor datasets, shared GPU infrastructure, and engineering support for model development and training. This role sits at the intersection of modeling and experimental data generation. As model results highlight gaps in available data or suggest new experimental directions, newly generated datasets can provide additional signal for improving and validating the models. Models developed in this role contribute directly to diagnostic and therapeutic initiatives both within Adaptive and through external partnerships. This position offers the opportunity to advance predictive modeling of immune receptor specificity while seeing those advances translated into meaningful clinical and commercial applications. Key Responsibilities and Essential Functions - Design, implement, and train novel deep learning architectures for TCR–pMHC specificity prediction. - Extend and adapt advances in protein language models, structure prediction, generative modeling, and representation learning to the immune receptor setting. - Leverage and influence scalable training infrastructure to support large-scale model development and experimentation. - Lead rigorous benchmarking and evaluation strategies to ensure models are scientifically sound and practically superior. - Define Modeling and Data Strategy. - Translate biological principles of T cell recognition into principled modeling decisions. - Influence large-scale experimental data generation to maximize modeling leverage and long-term performance gains. - Evaluate emerging ML advances and determine when and how to incorporate them into Adaptive’s modeling roadmap. - Shape the long-term technical direction of machine learning in immune receptor prediction across the organization. - Drive Impact Across the Organization. - Partner with computational biology, immunology, translational, and engineering teams to ensure models are capable, scalable, reproducible, and aligned with therapeutic and diagnostic goals. - Clearly communicate complex modeling insights to scientific leadership, executives, and external partners. - Contribute to intellectual property development and high-impact publications. Qualifications - PhD in a quantitative discipline (e.g. Machine Learning, Computational Biology, Computer Science, etc.) + 12 years progressive experience in machine learning, applied statistics or related field in a life sciences or biotech environment or similar combination of education and experience; an advanced degree preferred. - Masters + 15 years of progressive experience, or - Bachelors + 17 years of progressive experience. - Progressive experience in the conception, development and deployment of deep learning methods including substantial hands-on model development. - Demonstrated track record of innovating and implementing novel machine learning solutions to biological problems, as demonstrated by publications, conference papers, patents, or delivered products. - Deep expertise in python and modern ML tooling (PyTorch preferred). - Experience with version control and ML experiment tracking. - Proven ability to independently define, scope, and execute complex technical research problems. - Excellent written and verbal communication skills, with ability to present highly technical material to diverse audiences. - Exceptional depth in deep learning architecture design and implementation. - Comfortable operating at the frontier of both ML and immunology. - Strategic thinker capable of influencing technical direction across teams. - Driven by impact: motivated to see models transition from research to clinical and commercial application. Preferred - Experience in one or more of the following areas desired: - Protein structure prediction. - Protein design and generative modeling. - Protein language models and large-scale foundation models. - Working with large-scale biological datasets. - Immunology and immune receptor specificity (antibody or TCR). Compensation - Salary Range: $183,400 - $275,000. - Other compensation elements include: - equity grant. - bonus eligible.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Sr Director, Clinical Product Development will manage a scientific, bioinformatics, and software algorithm development teams which is responsible for the development of Adaptive Biotechnologies clinical assays and products. This role also supports Real World Data generation and software algorithm development to enhance capabilities for the clinical lab and manufacturing. Critical functions of your role include: - Helping establish individual team member goals. - Aligning those individual goals with broader team objectives. - Ensuring those objectives drive the achievement of company goals. - Providing thoughtful coaching and consistent feedback to team members. - Creating an environment of belonging, respect, and open communication. Key Responsibilities and Essential Functions - Manage a team responsible for clinical product development activities, including: - Technical feasibility - Methods development - Assay development - Design risk management - Bioinformatics and software algorithm development - Verification and validation (V&V) studies - New indications - Support IST data generation - Serve as the technical representative in customer-facing meetings for MRD business - Collaborate with other departments, including: - Research - Technical Operations - Medical Affairs - Software - PMO - Integrated Supply Chain - Quality & Regulatory - Clinical Lab Director - Legal - Finance - Equipment Engineering - Commercial - Communicate plans, propose short- and long-term strategies, timelines, and results to executive level and stakeholders across the organization. - Guide decision-making and scientific mentorship. - Manage team members' performance and career development. - Act as Adaptive’s Subject Matter Expert (SME) regarding product development work. - Write and edit study reports, with analysis support from technical experts from the larger team. - All other duties as assigned. Qualifications - PhD (or advanced degree) in molecular genetics, immunology, bioengineering or related field. - 10+ years of experience in a diagnostic, medical device or life sciences company. - Experience managing subordinate managers. Requirements - Minimum of 5 years of Product Development Process (PDP) experience with regulated IVD product development under design control, including verification and validation activities. - Prior experience with NGS diagnostic product commercialization strongly preferred. - Demonstrated experience in ISO, CLIA, CAP, CLEP, FDA, IVDR, GxP or equivalent regulatory compliance requirements required. - Familiarity with the application of basic statistical analyses required. - Excellent technical scientific writing, communication, and organizational skills, with significant attention to detail. - Experience in hematology, oncology, immunology with NGS technology is preferred. - Prior experience with JMP, R or other statistical analysis software preferred. Working Conditions - Must have flexibility and willingness to work more than standard hours when necessary, including nights & weekends. - Travel to Corporate, conferences, and customer meetings as necessary. Compensation - Salary Range: $206,400 - $309,600 - Possible “other compensation” elements to include: - Equity grant - Bonus eligible