• Own and evolve the operating model for insurance product development and launches • Build scalable, repeatable processes that enable efficient execution across teams • Ensure disciplined execution against timelines, dependencies, and launch readiness • Serve as the primary point of coordination with underwriters on product scope, requirements, and timing • Establish and enforce clear documentation and operational standards • Design and implement a structured QA framework for insurance products • Identify gaps, reduce operational risk, and continuously improve systems and workflows

Role Description Under minimal supervision, the Insurance Verification Specialist is responsible for verifying patient insurance benefits, ensuring accurate demographic and eligibility information, and supporting the financial documentation process. This role plays a critical part in maintaining compliance with the US Oncology Compliance Program, including adherence to the Code of Ethics and Business Standards. Responsibilities - Contact insurance companies to verify patient benefits. - Complete insurance verification and reimbursement/liability summary forms. - Review and update patient demographic and insurance information as needed. - Document a brief summary of insurance verification in each patient account. - Scan and forward completed benefit and liability information to the appropriate office. - Prepare financial folders with enrollment cards, liability forms, and demographics. - Track account activity using Excel spreadsheets. - Maintain accurate insurance, demographic, and eligibility data in the system. - Assist in maintaining manuals, logs, and required documentation. - Ensure patient confidentiality and compliance with clinic/corporate policies. - Support other business office functions as needed. Qualifications - High school diploma or equivalent required. - At least one year of medical business office experience, including insurance procedures and patient interaction. Requirements - Ability to sit for extended periods; occasional stooping, bending, and stretching. - Lift files or paper weighing up to 30 pounds occasionally. - Manual dexterity for operating office equipment (keyboard, calculator, copier, etc.). - Vision correctable to 20/20 and normal hearing for phone communication. - Prolonged computer screen viewing and typing required. Work Environment - Remote work setting with frequent interaction via phone and electronic communication. - Collaboration with staff, patients, and the public. Company Description Join Southern Cancer Center and make a difference by ensuring patients receive the care they need with confidence and clarity.

Role Description The Agent, Resolutions is responsible for providing advanced customer service to guests, travel partners, and internal departments ensuring that good customer relations are maintained and customer claims and complaints are resolved fairly, effectively and in accordance with rules, regulations and company policy. The incumbent in this role addresses complex issues to ensure a high level of customer satisfaction. The Agent, Resolutions handles escalated guest inquiries and provides savvy solutions providing accurate information about products, services, and policies. - Provides accurate information about products, services, and policies, ensuring customers receive prompt and effective assistance. - Works towards one-call resolutions by creatively thinking of solutions that benefit both the guest and the company. - Collaborates with various departments to resolve issues, document interactions and resolutions, and contribute to the continuous improvement of service processes. - Handles escalated guest inquiries and provides savvy solutions, considering the business and guest satisfaction. - Troubleshoots and resolves guest issues, escalating complex problems to higher-level support or relevant departments as necessary. - Partners with Coach to ensure consistent service quality. - Participates in team meetings and training sessions to stay informed and improve skills. - Meets and/or exceeds performance metrics. - Follows Contact Center guidelines, maintaining excellent attendance and punctuality. - Supports other areas by handling incoming service calls, contributing to our collective success during peak times. Qualifications - High School Diploma or GED - 1+ years Minimum of customer service experience required - Customer service experience in a hospitality industry or Contact Center preferred - Excellent verbal and written communication. - Active listening and empathy. - Ability to troubleshoot and resolve issues effectively, in accordance with Carnival’s established protocols and procedures. - Creative thinking to find solutions for unique problems. - Basic technical support and troubleshooting abilities. - In-depth understanding of Carnival’s products and services. - Ability to convey information clearly to customers. - Efficiently handle multiple tasks and prioritize workload. - Ability to manage time effectively in a fast-paced environment. - Strong commitment to providing excellent customer service. - Ability to understand and anticipate guest needs. - Ability to build and maintain positive relationships with guests. - Patience and professionalism in dealing with difficult guests. - Accuracy in documenting guest interactions and requests. - Flexibility to handle a variety of guest interactions and issues. - Ability to adjust to new processes and technologies quickly. - Ability to work collaboratively with team members and other departments. - Willingness to share knowledge and assist colleagues. - Ability to manage and regulate emotions in stressful situations. - Understanding and responding appropriately to the emotions of others. - Must be able to remain in a stationary position at a desk and/or computer for extended periods of time. Requirements - Full commitment and support for promoting ethical and compliant culture. - Integrity, honesty, and respectful treatment of others. - Willingness to speak up when misconduct or concerns are observed. Benefits - Cost-effective medical, dental and vision plans. - Employee Assistance Program and other mental health resources. - Company paid term life insurance and disability coverage. - 401(k) plan that includes a company match. - Employee Stock Purchase plan. - Paid Time Off. - Holidays – 7 company-wide holidays plus an additional floating holiday. - Vacation Time – 14 days/year for full-time employees at manager level and below; 19 days/year for director level and above. - Sick Time – 80 hours of sick time each year for full-time employees. - Complementary stand-by cruises, employee discounts on confirmed cruises, plus special rates for family and friends. - Personal and professional learning and development resources including tuition reimbursement.

Role Description The Pre-Arrival Financial Services Department team at UT Southwestern Medical Center has a new opportunity for an Insurance Specialist I. Candidates hired for this role are responsible for: - Completing insurance verifications - Obtaining prior authorizations - Coordinating referral requirements for scheduled Radiology Imaging services The Insurance Specialist I will work closely with clinical departments, payers, and patients to: - Resolve coverage issues - Secure required authorizations - Ensure financial clearance for appointments Work From Home (WFH): This position is remote; however, applicants must be based in the Greater DFW area. Further details will be discussed during the interview. Shift: 8-hour days, Monday through Friday. Additional details will be discussed during the interview. Qualifications - High School education - 2 years of benefit verification/authorization experience or equivalent - 1 year of customer service experience - 2 years of clinical/medical/precertification/predetermination/authorizations/verification experience - 4 years of experience with desktop tools (Microsoft Outlook, Microsoft Word) - 4 years of experience with office equipment (fax, copier) Requirements - Monitors the correct patient work queue to determine accounts needing verification - Coordinates with physician's office and/or ancillary department regarding additional information needed to obtain pre-certification and insurance benefits - Maintains department productivity standards - Pre-registers patient cases by entering complete and accurate information prior to patient's arrival - Documents pertinent information and efforts in computer system based upon department documentation standards - Verifies insurance information by utilizing insurance websites or calling insurance companies - Creates and calls patients with cost estimates for scheduled appointments - Ensures all exams are scheduled with proper patient class and clinical indicators - Monitors, verifies, transcribes faxed documents to select insurance companies regarding authorization requests - Accurately monitors, reviews, data enters and processes authorizations - Signs into and answers the assigned ACD line, documenting patient accounts - Follows strict quality measures of documents scanned into the electronic medical record - Protects the privacy and security of patient health information - Counsels offices and/or patients when an out of network situation arises - Coordinates with case management, physician's office and/or ancillary department regarding additional information needed - Pre-registers patient cases by entering complete and accurate information in EPIC ADT hospital billing system - Confirms accuracy of scheduled procedures and validates authorization codes - Contacts patients to collect critical information and/or to advise of benefits information - Maintains strictest confidentiality in accordance to policies and HIPAA guidelines - Enters accurately prior authorization data in accordance with established guidelines - Performs other related duties and projects as assigned Benefits - PPO medical plan, available day one at no cost for full-time employee-only coverage - 100% coverage for preventive healthcare - no copay - Paid Time Off, available day one - Retirement Programs through the Teacher Retirement System of Texas (TRS) - Paid Parental Leave Benefit - Wellness programs - Tuition Reimbursement - Public Service Loan Forgiveness (PSLF) Qualified Employer