Role Description The Agent, Resolutions is responsible for providing advanced customer service to guests, travel partners, and internal departments ensuring that good customer relations are maintained and customer claims and complaints are resolved fairly, effectively and in accordance with rules, regulations and company policy. The incumbent in this role addresses complex issues to ensure a high level of customer satisfaction. The Agent, Resolutions handles escalated guest inquiries and provides savvy solutions providing accurate information about products, services, and policies. - Provides accurate information about products, services, and policies, ensuring customers receive prompt and effective assistance. - Works towards one-call resolutions by creatively thinking of solutions that benefit both the guest and the company. - Collaborates with various departments to resolve issues, document interactions and resolutions, and contribute to the continuous improvement of service processes. - Handles escalated guest inquiries and provides savvy solutions, considering the business and guest satisfaction. - Troubleshoots and resolves guest issues, escalating complex problems to higher-level support or relevant departments as necessary. - Partners with Coach to ensure consistent service quality. - Participates in team meetings and training sessions to stay informed and improve skills. - Meets and/or exceeds performance metrics. - Follows Contact Center guidelines, maintaining excellent attendance and punctuality. - Supports other areas by handling incoming service calls, contributing to our collective success during peak times. Qualifications - High School Diploma or GED - 1+ years Minimum of customer service experience required - Customer service experience in a hospitality industry or Contact Center preferred - Excellent verbal and written communication. - Active listening and empathy. - Ability to troubleshoot and resolve issues effectively, in accordance with Carnival’s established protocols and procedures. - Creative thinking to find solutions for unique problems. - Basic technical support and troubleshooting abilities. - In-depth understanding of Carnival’s products and services. - Ability to convey information clearly to customers. - Efficiently handle multiple tasks and prioritize workload. - Ability to manage time effectively in a fast-paced environment. - Strong commitment to providing excellent customer service. - Ability to understand and anticipate guest needs. - Ability to build and maintain positive relationships with guests. - Patience and professionalism in dealing with difficult guests. - Accuracy in documenting guest interactions and requests. - Flexibility to handle a variety of guest interactions and issues. - Ability to adjust to new processes and technologies quickly. - Ability to work collaboratively with team members and other departments. - Willingness to share knowledge and assist colleagues. - Ability to manage and regulate emotions in stressful situations. - Understanding and responding appropriately to the emotions of others. - Must be able to remain in a stationary position at a desk and/or computer for extended periods of time. Requirements - Full commitment and support for promoting ethical and compliant culture. - Integrity, honesty, and respectful treatment of others. - Willingness to speak up when misconduct or concerns are observed. Benefits - Cost-effective medical, dental and vision plans. - Employee Assistance Program and other mental health resources. - Company paid term life insurance and disability coverage. - 401(k) plan that includes a company match. - Employee Stock Purchase plan. - Paid Time Off. - Holidays – 7 company-wide holidays plus an additional floating holiday. - Vacation Time – 14 days/year for full-time employees at manager level and below; 19 days/year for director level and above. - Sick Time – 80 hours of sick time each year for full-time employees. - Complementary stand-by cruises, employee discounts on confirmed cruises, plus special rates for family and friends. - Personal and professional learning and development resources including tuition reimbursement.

Role Description The Pre-Arrival Financial Services Department team at UT Southwestern Medical Center has a new opportunity for an Insurance Specialist I. Candidates hired for this role are responsible for: - Completing insurance verifications - Obtaining prior authorizations - Coordinating referral requirements for scheduled Radiology Imaging services The Insurance Specialist I will work closely with clinical departments, payers, and patients to: - Resolve coverage issues - Secure required authorizations - Ensure financial clearance for appointments Work From Home (WFH): This position is remote; however, applicants must be based in the Greater DFW area. Further details will be discussed during the interview. Shift: 8-hour days, Monday through Friday. Additional details will be discussed during the interview. Qualifications - High School education - 2 years of benefit verification/authorization experience or equivalent - 1 year of customer service experience - 2 years of clinical/medical/precertification/predetermination/authorizations/verification experience - 4 years of experience with desktop tools (Microsoft Outlook, Microsoft Word) - 4 years of experience with office equipment (fax, copier) Requirements - Monitors the correct patient work queue to determine accounts needing verification - Coordinates with physician's office and/or ancillary department regarding additional information needed to obtain pre-certification and insurance benefits - Maintains department productivity standards - Pre-registers patient cases by entering complete and accurate information prior to patient's arrival - Documents pertinent information and efforts in computer system based upon department documentation standards - Verifies insurance information by utilizing insurance websites or calling insurance companies - Creates and calls patients with cost estimates for scheduled appointments - Ensures all exams are scheduled with proper patient class and clinical indicators - Monitors, verifies, transcribes faxed documents to select insurance companies regarding authorization requests - Accurately monitors, reviews, data enters and processes authorizations - Signs into and answers the assigned ACD line, documenting patient accounts - Follows strict quality measures of documents scanned into the electronic medical record - Protects the privacy and security of patient health information - Counsels offices and/or patients when an out of network situation arises - Coordinates with case management, physician's office and/or ancillary department regarding additional information needed - Pre-registers patient cases by entering complete and accurate information in EPIC ADT hospital billing system - Confirms accuracy of scheduled procedures and validates authorization codes - Contacts patients to collect critical information and/or to advise of benefits information - Maintains strictest confidentiality in accordance to policies and HIPAA guidelines - Enters accurately prior authorization data in accordance with established guidelines - Performs other related duties and projects as assigned Benefits - PPO medical plan, available day one at no cost for full-time employee-only coverage - 100% coverage for preventive healthcare - no copay - Paid Time Off, available day one - Retirement Programs through the Teacher Retirement System of Texas (TRS) - Paid Parental Leave Benefit - Wellness programs - Tuition Reimbursement - Public Service Loan Forgiveness (PSLF) Qualified Employer

Title: Field Representative Location: Remote, USA, US Job Description: The Georgia Field Representative provides grassroots support for Oceana’s U.S. campaigns by working in Georgia, with a focus on the coastal regions of the state, to reduce plastic pollution, prevent the expansion of offshore drilling, protect the North Atlantic right whale, promote responsible fishing practices, and defend core environmental laws like the Magnuson-Stevens Act. This position focuses on building support for our plastics campaign at the local and state level in Georgia, building on our winning model to stop the expansion of offshore oil and gas drilling activities by engaging community and business leaders, and generating support for Oceana’s responsible fishing campaigns over time and as needed. This position will be able to leverage existing networks throughout Georgia to support Oceana’s campaigns and build a network of ocean advocates within the state. This position reports to the Deputy Field Director and works independently to execute campaign plans in Georgia, carrying out tasks necessary to meet campaign objectives, tracking timelines, and reporting on progress. Field staff manage a varied and high-volume workload. This position requires initiative and an ability to work on individual deadlines, while also engaging fully as part of a dynamic and high-performing team. Travel and in-person work is required. This is a fully remote position based in GA, with a preference for candidates in a Coastal Georgia location. Principal Duties and Responsibilities Essential Functions: - Develop and implement inclusive, strategic, and effective organizing tactics including but not limited to grassroots coalition building, public engagement and repeat volunteerism, legislative advocacy, traditional and social media acquisition, and development of a self-sustaining foundation of support for Oceana’s campaign goals. - Develop and execute campaigns in conjunction with Oceana’s team of professionals in Washington, DC and in the field. This will include working with other field staff, policy and communications professionals, scientists and lawyers, and Oceana’s volunteers, online activists, allies, and others. - Regularly report on progress and lead the charge for overcoming obstacles to ensure goals and objectives are met. - Track time, expenses, activities, and progress towards goals regularly, meeting all deadlines established by the field director and managers. - Perform additional duties for Oceana’s campaigns, as directed by your manager/the Field Director. Job Requirements Education and experience: - A Bachelor’s degree and at least two years of experience, or equivalent four years of campaign experience, is required. - Experience building relationships and organizing at the community level on behalf of federal, state, and/or local policy issues. - Experience in planning and executing in-person and virtual events and using video conferencing/phone, email, and social media to engage large numbers of supporters. - Experience organizing local communities in Georgia. Skills and knowledge: - Ability to multi-task and a track record of being detail-oriented, with excellent organizational skills and follow-through. - Possesses a strong work ethic and takes initiative to set priorities, express ideas for improvements, meet deadlines, and proactively solve problems. - Demonstrated success cultivating relationships in a way that persuades individuals to support an organization’s agenda and generates measurable, long-lasting results. - Demonstrated initiative to working with communities who are typically underrepresented in the environmental and oceans space, and commitment to incorporating the principles of equity, diversity, and inclusion into organizing and advocacy work. - Excellent written, oral, and emotional communication skills, including public speaking. - Computer literacy with Microsoft Office applications and proficiency with Salesforce (or equivalent CRM). - Familiarity with campaign issues, including but not limited to plastic pollution, offshore drilling, and fisheries management is a plus. - Valid U.S. driver’s license, or ability to travel efficiently via public transit and ride share. - Willingness and ability to travel and shift schedule to accommodate work on weekends and after normal working hours. Required Competencies: - Collaborates: Brings people together to leverage their skills, talents, and knowledge to achieve a common purpose. Creates synergy resulting in a combined effort with greater results than can be achieved by individuals. - Cultural Competence: Demonstrated awareness of one’s own cultural identity, views about difference, and the ability to learn and build on varying cultural and community norms. Commitment to equity and inclusion as organizational practice and culture. - Drives Results: Is skilled at communicating a vision, setting priorities, and developing and executing plans that achieve desired outcomes. Has an overall achievement mindset, a bias for action, and an eagerness to take initiative. - Effective Communication: Understands the value of effective communication. Can deliver messages in a clear, compelling, and concise manner. Actively listens, checks for understanding, and adjusts content and style to meet the needs of different stakeholders. - Manages Complexity: Is able to gather data, analyze situations, and uncover the root causes to problems. Can distinguish between what’s relevant and what’s not and evaluate the pros and cons of potential situations. - Nimble Learning: Takes on the challenge of unfamiliar tasks. Can quickly adapt to new situations and draw on past successes and failures to solve current problems. - Organizational Savvy: Is a master at getting things done in an organizational setting. Can maneuver comfortably through complex policy, processes, and people-related organizational dynamics. - Ensures Accountability: Holding self and others accountable to meet commitments. - Strategic Mindset: Seeing ahead to future possibilities and translating them into breakthrough strategies. To be considered for this position, you MUST submit your resume and cover letter. The salary range for this position is $65,000 - $70,000 annually. Oceana values a diverse workforce and welcomes people different from each other in many ways, including characteristics such as race, gender, sexual orientation, religion, ethnicity, and national origin. Oceana considers all qualified candidates and seeks to recruit from a diverse candidate pool.

Role Description ADF Medical is seeking thorough, reliable, and organized Remote Insurance Verification Specialists to confirm patient insurance coverage before medical services are rendered. You will be a critical part of our revenue cycle team ensuring patients receive seamless care without billing surprises. - Verify patient insurance eligibility and benefits prior to appointments - Contact insurance companies by phone and online portals to confirm coverage - Obtain prior authorizations for medical procedures when required - Update and maintain accurate insurance information in patient records - Communicate verification results to the billing and clinical teams - Resolve insurance discrepancies quickly and professionally - Meet daily verification quotas and accuracy standards Benefits - Competitive hourly pay - 100% remote - Paid training provided - Health benefits for full-time employees - Stable, consistent schedule - Growth into billing, coding, and revenue cycle management roles