• Lead, coach, and develop a team of Renewal Specialists and Senior Renewal Specialists • Establish clear performance expectations aligned to revenue retention and forecasting goals • Conduct performance reviews and provide ongoing coaching and feedback • Ensure adherence to renewal lifecycle best practices, including proactive engagement timelines (90–120 days pre-expiration) • Own renewal forecasting accuracy and pipeline visibility across assigned segments • Act as a strategic partner to Sales and Customer Success leadership to align on retention and growth strategies

Role Description As the Major Case Unit Manager at Reserv you will be responsible for a team of high performing claims professionals handling Reserv's most complex and high exposure claims. We want your background and experience to deliver operational effectiveness, particularly in leveraging technology and analytics to drive better efficiencies and performance. You will serve a critical role with the team, the customers and the client. - Oversee a team of commercial auto adjuster direct reports - Implement and maintain best practices for claims handling, including claim intake, investigation, evaluation, settlement, and recovery - Align team with client and customer expectations of the claims process - Serve as a resource for escalated claims - Foster a positive work environment, promote teamwork, and encourage professional growth and development - Attract, hire, retain, and provide a high level of training with the support of the rest of the leadership team - Prepare and present comprehensive claims reports, metrics, and analyses to clients and customers; advise clients on claim trends and loss mitigation - Serve as backup/ leader when the Manager is out of office - Responsible for initial onboarding tasks/ access and new hire cultural immersion - SME for first-line questions, escalations, roundtable discussions - Increased reserve and payment authority with the ability to assist with moderate reviews - Identify topics and trends to discuss in team Huddles and Elevated Claims Experience Workshops lead/ co-lead by Team Leads, Managers, and other Reserv employees Qualifications - 10+ years of insurance claims experience in multiple lines of business with litigated bodily injury experience - 5+ years of leadership experience with a preference for experience managing in a remote environment - Experience with Ride Share (or TNC/Livery) litigation is required - Comfortable with technology and the ability to evolve the claims systems and processes to drive better efficiencies and outcomes - Demonstrated commitment to quality, accuracy, and attention to detail - Integrity, ethics, and a strong sense of accountability in handling confidential and sensitive information Benefits - Generous health-insurance package with nationwide coverage, vision, & dental - 401(k) retirement plan with employer matching - Competitive PTO policy – we want our employees fresh, healthy, happy, and energized! - Generous family leave policy after 8 months of continuous work - Work from anywhere to facilitate your work life balance - Apple laptop, large second monitor, and other quality-of-life equipment you may want - Listen to your feedback to enhance and improve upon the long-standing challenges of an adjuster and the claims role - Work toward reducing and eliminating all the administrative work from an adjuster role - Foster a culture of empathy, transparency, and empowerment in a remote-first environment

• Deliver partner trainings of Keyfactor solutions, services, and best practices. • Collaborate on the design and delivery of training programs to educate partners about our products, services, positioning, competitive advantages, etc. • Collaborate on the creation and curation of training content, including presentations, webinars, and product guides, tailored to different partner segments. • Collaborate in defining and tracking key performance indicators to evaluate the effectiveness of partner enablement programs. • Provide regular reports and insights to management regarding partner performance and the impact of enablement initiatives. • Build strong relationships with advanced regional partners, and act as a primary point of contact and technical champion for partner inquiries and issues. • Provide ongoing support to partners, address technical questions, and help them overcome any obstacles. • Navigate the transition of projects from partner delivery to Keyfactor Support/Customer Success Teams in a steady state handoff. • Act as the primary point of contact for partner inquiries, concerns, and escalations, addressing their needs promptly and effectively. • Validate business goals are defined and attained. • Reduce the time to value through structured project playbooks. • Collaborate with the sales and global service teams to ensure that partners have the necessary resources to effectively scope and deliver Keyfactor projects. • Participate in cross-functional meetings to align on business priorities and ensure consistent messaging to partners.

• Provide expert guidance on DoD procurement policies, procedures, and regulations. • Develop, review, and negotiate contracts, solicitations, and procurement documents in accordance with federal acquisition standards. • Provide guidance to program managers and leadership on contract requirements, obligations, risks, and compliance considerations. • Manage contract administration activities throughout the contract lifecycle, including contract review, modifications, compliance monitoring, and closeout activities. • Ensure compliance with all applicable laws, regulations, and policies related to Federal procurement, with a strong focus on Defense. • Collaborate with cross-functional teams, including legal, finance, and technical departments, to facilitate procurement activities. • Maintain accurate documentation and records of procurement actions for audit and reporting purposes. • Stay current on changes in defense procurement regulations and industry best practices. • Review, negotiate, and administer prime contracts, subcontracts, NDAs, teaming agreements, and related contractual documents. • Ensure compliance with FAR, DFARS, contract terms and conditions, and company policies. • Contribute to proposal and request for information writing activities. • Collaborate with team members to find, track, and respond to business opportunity notices. • Support proposal reviews and contract negotiations with government customers and industry partners. • Identify contractual risks and recommend mitigation strategies. • Manage contract modifications, funding actions, option exercises, and contract closeouts. • Maintain accurate contract records and documentation to support audits and reporting requirements.