• Lead assigned clinical, operational, technology, vendor, or care-delivery initiatives from discovery through implementation • Translate broad leadership priorities into clear project plans, workstreams, timelines, risks, decisions, deliverables, and success measures • Manage one to three active initiatives at a time, depending on project complexity and organizational priority • Coordinate cross-functional work with clinical leadership, operations, field teams, technology, compliance, procurement, finance, vendors, and executive stakeholders • Identify blockers, decision points, dependencies, and implementation risks early • Ensure projects move from discussion to documented decisions, action plans, pilots, rollout, measurement, and refinement

Role Description As a Litigation Claims Team Lead, Rideshare at Reserv, you will be a working leader providing support to a claims manager with leadership and claim technical responsibilities. Leadership responsibilities will include overseeing adjusting staff doing work to service a commercial ride share client. We want your background and experience to deliver operational effectiveness, particularly in leveraging technology and analytics to drive better efficiencies and performance. You will serve a critical role with the team, the customers, and the client. This role will balance management responsibilities and individual contributor responsibilities when volume dictates the need for assistance with a claim. - Oversee a team of commercial auto adjuster direct reports - Implement and maintain best practices for claims handling, including claim intake, investigation, evaluation, settlement, and recovery - Align team with client and customer expectations of the claims process - Serve as a resource for escalated claims - Foster a positive work environment, promote teamwork, and encourage professional growth and development - Attract, hire, retain, and provide a high level of training with the support of the rest of the leadership team - Prepare and present comprehensive claims reports, metrics, and analyses to clients and customers; advise clients on claim trends and loss mitigation - Serve as backup/ leader when the Manager is out of office - Responsible for initial onboarding tasks/ access and new hire cultural immersion - SME for first-line questions, escalations, roundtable discussions - Increased reserve and payment authority with the ability to assist with moderate reviews - Identify topics and trends to discuss in team Huddles and Elevated Claims Experience Workshops lead/ co-lead by Team Leads, Managers, and other Reserv employees Qualifications - 10+ years of insurance claims experience in multiple lines of business with litigated bodily injury experience - 5+ years of leadership experience with a preference for experience managing in a remote environment - Experience with Ride Share (or TNC/Livery) litigation is required. - Comfortable with technology and the ability to evolve the claims systems and processes to drive better efficiencies and outcomes - Demonstrated commitment to quality, accuracy, and attention to detail - Integrity, ethics, and a strong sense of accountability in handling confidential and sensitive information Benefits - Generous health-insurance package with nationwide coverage, vision, & dental - 401(k) retirement plan with employer matching - Competitive PTO policy – we want our employees fresh, healthy, happy, and energized! - Generous family leave policy after 8 months of continuous work - Work from anywhere to facilitate your work life balance - Apple laptop, large second monitor, and other quality-of-life equipment you may want. Technology is something that should make your life easier, not harder! - Additionally, we will listen to your feedback to enhance and improve upon the long-standing challenges of an adjuster and the claims role - Work toward reducing and eliminating all the administrative work from an adjuster role - Foster a culture of empathy, transparency, and empowerment in a remote-first environment

• Engage members in the care coordination/care management process. • Provide education about all available services, natural and community supports, treatment options, diagnosis, etc. • Provide linkage to needed psychological, behavioral, educational, physical, and dental evaluations. • Facilitate referrals for health-related services, community-based resources and social support services, and community reintegration supports. • Evaluate the outcome of the care plan and reintegration supports.

Role Description As a Motor Claims Manager at Reserv, you will be responsible for a team of claims professionals managing claims in your experienced line of business. We want your background and experience to deliver operational effectiveness, particularly in leveraging technology and analytics to drive better efficiencies and performance. You will serve a critical role with the team, the customers, and the client. The high-performing team you will manage will service several clients as part of our Core Team. You will maintain high quality standards, and compliance with regulatory, internal, and external contractual SLAs. This position requires exceptional leadership skills, and foundational understanding of claims ideally with experience handling and/or managing multi lines of business. Qualifications - Highly motivated and growth-oriented - Subject matter expert in commercial transportation claims, including coverage and litigation - Experienced in reviewing and analyzing contracts - Tech-oriented with proven results leveraging technology and analytics - Passionate claims professional who cares about their team and customer experience - Empathetic leader who exercises patience - Creative problem solver who challenges existing assumptions - Curious and decisive - Anti-status quo, taking action to improve processes - Communicative, comfortable with phone communications throughout the claims process - Possesses a sense of humour Requirements - Manage a team of motor adjusters managing a mix of accounts - Oversee own caseload and larger losses and contentious cases - Achieve or exceed goals and overcome obstacles consistently - Implement and maintain best practices for claims handling - Monitor and analyze claims data to identify trends and areas for improvement - Align team with client and customer expectations of the claims process - Serve as a resource for escalated claims - Responsible for accuracy and adequacy of claim reserving - Develop and implement strategies to mitigate fraudulent claims - Foster a positive work environment and promote teamwork - Execute on performance management; attract, hire, retain, and train - Collaborate with internal teams to resolve complex claims-related issues - Establish and maintain strong relationships with external stakeholders - Prepare and present comprehensive claims reports and metrics Benefits - Generous health-insurance package with nationwide coverage, vision, & dental - 401(k) retirement plan with employer matching - Competitive PTO policy - Generous family leave policy after 8 months of continuous work - Work from anywhere to facilitate work-life balance - Apple laptop, large second monitor, and other quality-of-life equipment