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Reimagining real estate to make it easier than ever to move from one home to the next.
Senior Manager, Employee Service Center
Location
California + 7 moreAll locations: California | Connecticut | District of Columbia | New Jersey | New York | Maryland | Massachusetts | Washington
Posted
126 days ago
Salary
$132.4K - $211.6K / year
Seniority
Senior
Job Description
Senior Manager, Employee Service Center
Zillow
• The Senior Manager, Employee Service Center is someone who is both hands-on and strategic to help run the day-to-day activities of the Employee Service Center as well as implement the vision for our strategy. • This includes, but is not limited to, integrating standard processes & trends, supporting tools (Service Now, Workday, etc.), and collaborating with the Employee Service & Operations Process Team to scale the HR systems and processes required to support Zillow Group. • Lead two managers and their teams (Contact Center & Data Team) who are responsible for delivering a customer-centric approach to fielding, resolving, or routing all inbound HR-related inquiries coming from current and prospective Zillow Group employees. • Provide guidance to partners at all levels on Employee Service policies, procedures, and standard processes. • Serve as primary representative for internal and external operational audits, develop corrective action plans, and provide reporting to leadership.
Job Requirements
- 7+ years leading mid-sized HR teams and developing junior leaders
- 5+ years designing and implementing scalable, self-service processes in an operations/HR role re: people operations, employee service or shared services
- Previous role building the employee service/resource center for an organization of 5k+ employees, ideally with a variety of employee types across corporate & field
- Examples of implementing standards for operational excellence
- Experience leading broad/cross-functional organizational change efforts
- Experiences supporting shared services teams using Workday, ServiceNow, Anaplan (or other HRIS, ticketing, and headcount planning systems)
- Proficient in Google Suite, Excel, PowerPoint and project/program management tools.
Benefits
- In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location.
- Employees in this role will not be paid below the salary threshold for exempt employees in the state where they reside.
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