• Performs care management duties to assess and coordinate all aspects of medical and supporting services across the continuum of care for complex/high acuity populations • Develops a personalized care plan/service plan for long-term care members • Evaluates the service needs of the most complex or high risk/high acuity members and recommends a plan for the best outcome • Develops and continuously assesses ongoing long-term care plans/service plans • Coordinates and manages as appropriate between the member and/or family/caregivers and the care provider team • Monitors care plans/service plans and/or member status • Monitors member status for complications and clinical symptoms or other status changes • Reviews member data to identify trends and improve operating performance and quality care • Collaborates with healthcare providers as appropriate to facilitate member services and/or treatments • Collects, documents, and maintains all member information and care management activities • Provides and/or facilitates education to long-term care members and their families/caregivers • Acts as liaison and member advocate between the member/family, physician, and facilities/agencies • May perform home and/or other site visits to assess member needs and collaborate with resources • Partners with leadership team to improve and enhance quality of care and service delivery for long-term care members in a cost-effective manner • May precept clinical new hires and provide guidance and support in navigating within a Managed Care Organization (MCO)

• Provides strategic leadership for teams performing advanced, complex claim reviews to ensure accuracy, regulatory compliance, and achievement of payment integrity goals. • This role accelerates program growth by analyzing performance trends, standardizing processes, and implementing consistent review methodologies. • Leveraging deep expertise in ICD-10, CPT/HCPCS coding, and clinical guidelines, the manager delivers actionable insights that shape operational strategies and drive informed decision-making. • Monitoring and optimizing business processes to ensure accuracy, compliance, and integrity in billing and claims payment. • Leads and mentors high-performing teams conducting advanced coding and clinical validation reviews. • Develops and maintains standardized documentation that supports business objectives and ensures consistency in review methodologies and outcomes. • Collaborates with cross-functional stakeholders to identify process improvement opportunities and champion innovative solutions. • Establishes and oversees end-to-end audit program lifecycle within Payment Integrity by setting strategic audit direction, managing and developing teams, and ensuring compliance with all regulatory, contractual, and organizational requirements.

• Serve as the primary point of contact and liaison between account management and specialty pharmacy operations • Responsible for facilitating the resolution of specialty pharmacy escalated issues from the account management team's payer clients • Investigate and provide resolution to payer concerns regarding specialty dispenses to members • Analyze and monitor payer complaints to identify trends; develop and implement action plans to maintain high levels of quality service • Collaborate with account management and specialty pharmacy operations departments to investigate and resolve all issues • Expedite urgent orders and follow through to dispense • Document and provide status updates on outstanding issues • Monitor high risk members and prescriptions to mitigate risk • Work with internal teams to enhance processes based on expertise and client insight • Mentor, develop and train newly hired team members as assigned • Performs other duties as assigned • Complies with all policies and standards

• Lead the mobilization strategy for new data center deployments and acquisitions. • Agree Acceptance Criteria for each subsystem and area with Operations Engineering / Development. • Establish mobilization plans, governance structures, and milestones. • Track progress against program timelines and ensure readiness for go-live and handover. • Function as the central mobilization interface across Development, Finance, Procurement, People, Product, and Operations. • Coordinate internal teams and third-party partners to ensure all mobilization deliverables are aligned and complete. • Ensure mobilization activities support Serverfarm’s commercial, operational, and customer objectives. • Ensure all critical infrastructure is delivered, commissioned, and transitioned in line with Serverfarm design standards, availability targets, and redundancy philosophies. • Confirm readiness for 24/7 mission-critical operations in alignment with contracted customer obligations as part of handover to site operations. • Define and assure the target operational model in line with Serverfarm standards. • Ensure staffing models, training, and competency requirements are met prior to handover. • Review and approve operational documentation including SOPs, MOPs, and EOPs. • Lead readiness reviews and formal go-live approvals. • Ensure compliance with applicable codes and standards including NEC, NFPA, IEEE, CSA (Canada), and local Authority Having Jurisdiction (AHJ) requirements. • Confirm electrical switching procedures, lockout/tagout (LOTO), and emergency operating procedures are in place and validated. • Ensure cooling designs support current and future IT loads, redundancy requirements, and operational efficiency targets. • Review commissioning results, seasonal testing strategies, and mechanical failure response procedures. • Define and mobilize suppliers required to meet warranties and Service Level Agreements. • Function as the primary point of governance with incoming and outgoing suppliers. • Ensure contract obligations, KPIs, SLAs, and mobilization requirements are met. • Support acquisition transitions, including staff transfer oversight where applicable. • Oversee validation of asset registers, O&M documentation, warranties, and maintenance strategies. • Ensure MQTT telemetry data is available on time to operational systems. • Ensure BMS, EPMS, CMMS, & reporting tools are configured to Serverfarm standards. • Support lifecycle planning and fulfillment of critical spare obligations. • Establish and enforce Serverfarm HSE standards across all contractors, FM providers, and vendors during mobilization. • Ensure compliance with all applicable OSHA (US), provincial/state safety regulations (Canada), NFPA, NEC, CSA, and local AHJ requirements. • Ensure clear HSE governance, roles, responsibilities, and escalation routes are defined and communicated. • Review and approve risk assessments, method statements, and safe systems of work. • Support audits, regulatory compliance, and assurance reviews. • Ensure site emergency plans are developed, tested, and aligned with local emergency services. • Support emergency drills, tabletop exercises, and failure scenario simulations. • Validate emergency communications, evacuation procedures, and muster arrangements. • Ensure safety training and certification requirements are defined and met prior to go-live. • Promote a strong safety-first culture across all mobilization activities. • Encourage proactive hazard identification and continuous safety improvement. • Ensure compliance with environmental regulations related to fuel storage, refrigerants, spill prevention, waste management, and emissions. • Oversee spill response planning and environmental incident readiness. • Support alignment with Serverfarm sustainability and ESG commitments. • Lead the structured handover from mobilization into steady-state site operations. • Confirm performance reporting, governance, and escalation frameworks are embedded. • Support early-life operational stabilization and lessons-learned reviews.