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Ocean Spray Cranberries logo
Ocean Spray Cranberries

Connecting our Farms to Families for a Better Life!

Manager, Technical Lead – Blacksmith/CRM

Full-stack EngineerSoftware EngineerFull TimeRemoteSeniorTeam 1,001-5,000Since 1930H1B SponsorCompany SiteLinkedIn

Location

Massachusetts

Posted

45 days ago

Salary

$104.7K - $144.0K / year

Seniority

Senior

7 yrs expEnglishERP

Job Description

Manager, Technical Lead – Blacksmith/CRM

Ocean Spray Cranberries

• Drive process optimization and solution standardization by leveraging platform best practices, architectural standards, and industry frameworks • Own system integrations across enterprise platforms, including interfaces with ERP, third‑party applications, and external partners (e.g., APIs, EDI, and middleware solutions) • Coordinate and execute use case testing, end‑user validation activities, and post‑implementation hyper care support • Oversee production support activities and act as a point of escalation for critical incidents and high‑impact system issues • Collaborate post‑implementation with business stakeholders, product owners, development teams, data governance, and subject matter experts to prioritize and deliver system enhancements • Partner with cross‑functional teams to support end‑to‑end enterprise business processes and identify opportunities for productivity, efficiency, automation, and scalability enabled by technology • Build and maintain strong relationships with key business stakeholders and end users through deep functional understanding and trusted partnership • Identify cost‑saving opportunities and drive innovation through process improvement, automation, and modernization initiatives • Define solution architecture requirements and ensure alignment with enterprise architecture principles and standards • Ensure solutions comply with security, risk, and regulatory requirements in alignment with Information Security and governance policies • Participate in the planning and execution of digital transformation initiatives, with a focus on core enterprise platforms and integrated business processes • Lead and support the resolution of critical system issues, ensuring timely and effective outcomes • Contribute to cost‑benefit analysis and business case development for proposed initiatives and enhancements • Provide leadership, coaching, and guidance to Business System Analysts and technical team members to ensure effective collaboration and delivery

Job Requirements

  • Proven experience in technical delivery and IT leadership roles, with a strong focus on solution design, systems implementation, and release management
  • Demonstrated ability to lead, mentor, and oversee Business System Analysts or similar roles
  • Strong communication, collaboration, and stakeholder management skills
  • Strategic and analytical mindset with the ability to align technology solutions to business objectives
  • Experience driving process improvements and implementing application or platform best practices within complex enterprise environments.

Benefits

  • Complete insurance package on Day-1 that includes a plethora of health and wellness programs
  • Health, Dental and Vision insurance
  • Health savings account
  • Flexible spending account
  • Life and accident insurance
  • Employee assistance program
  • Telehealth services
  • 1:1 health coaching
  • Supportive benefits for all the stages of your life
  • 401(k) with up to 6% Company matching; additional potential discretionary match at year-end
  • Short-Term Incentive/Performance bonuses
  • Flexible scheduling options
  • Vacation pay, up to three weeks of time (pro-rated for your first year of employment)
  • Holiday pay for 12 holidays
  • Career development and growth opportunities
  • Tuition/Education assistance programs
  • Access to LinkedIn Learning
  • Scholarship programs for children of employees
  • Parental leave
  • Bright Horizons Family Solutions – Back-up care, tutoring, etc.
  • Adoption assistance
  • Bereavement leave
  • Up to $300 fitness reimbursement
  • Up to $300 massage reimbursement
  • Employee appreciation events
  • Employee discounts
  • Charitable giving

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