• Manage and direct the program launches and utilization of the ION System within their installed base • Manage installations, training and utilization growth within the assigned region • Conduct hiring, training, and development of ESR/ETA team • Support KOL development across region • Provide clinical sales team with new product information or updates on existing products • Collaborate with training and marketing departments to implement new strategies and programs

• Lead cross‑functional teams through Ciena’s new product introduction and lifecycle management processes • Coordinate release plans that deliver committed scope on schedule and with high quality • Mitigate risk by developing and executing comprehensive risk‑management plans • Manage project schedules, scope, quality, and cost, ensuring transparent reporting to stakeholders • Identify performance issues and guide the team through recovery planning and execution • Maintain centralized project documentation and ensure data accuracy in project‑status systems • Support early customer engagements by coordinating deliverables and resolving pre‑release issues

• The Program Manager leads multiple complex SDLC projects and begins to manage a small team of direct reports. • This role is expected to operate with significant autonomy, mentor less experienced PMs, guide clients at all levels, and contribute meaningfully to sales pursuits, financial management, and the internal PMO strategy. • The Program Manager is a key executor of company vision and is accountable for the full success of their delivery portfolio. • Demonstrate proficient understanding of multiple project methodologies and industry tools. • Work independently to track and act on project KPIs with limited oversight. • Predict upstream and downstream impacts of project variable changes proactively. • Manage 6+ full SDLC projects of medium-to-complex scale as sole PM. • Oversee and direct 2+ full SDLC projects involving other PMs or PCs. • Serve in the client-side PM role when required. • Guide client and management teams to fill delivery gaps. • Conduct effective project reviews, identify corrective actions, and support implementation. • Assume leadership of troubled projects and bring them back on track. • Manage 2–4 direct reports and define career growth and initiative expectations. • Submit promotion recommendations for direct reports. • Suggest project assignments and support resource transitions. • Set remediation expectations for underperformers and recommend terminations if needed. • Identify, interview, and recommend talent for hiring. • Develop high-performing project teams and motivate team members. • Lead employee recognition through social channels and recognition programs. • Monitor and proactively manage billable utilization. • Support sales calls to demonstrate product and industry expertise. • Assist account managers in pricing and account expansion strategies. • Own relationships with client peers and Oracle PMs. • Demonstrate deep understanding of how the company generates profit and apply this to project decisions. • Identify margin growth opportunities with account managers and PMO leadership. • Manage T&M, fixed price, or blended projects with minimal oversight. • Maintain accurate revenue forecasts with minimal deviation from actuals. • Own and deliver projects within approved baselines, budgets, and KPIs. • Take full responsibility for internal process improvements and initiative outcomes. • Own complex or cross-pillar PMO initiatives end to end. • Actively build leaders within the organization through project work and internal programs. • Foster a culture of continuous leadership development. • Execute on company vision and strategy through concrete, achievable plans. • Manage difficult client situations and support less experienced team members in doing the same. • Interact confidently with clients at the project manager level and above. • Collaborate with account managers on account strategy development and execution. • Minimize escalations and proactively engage all project stakeholders. • Demonstrate strong cultural intelligence and effectively manage culturally diverse teams. • Reflect a global mindset and hold team accountable for cross-region best practices. • Ensure defined processes for distributed team management are followed.

• Partner closely with senior Next Frontier leaders and client facing executives to craft insight led narratives around Next Gen AI, Quantum, and Physical AI. • Translate complex, fast evolving frontier technologies into clear, compelling business stories that resonate with senior client audiences. • Develop and embed structured storytelling frameworks that clearly articulate the value, impact, and real world relevance of Next Frontier capabilities. • Lead the creation of high impact, executive ready content, including client presentations, points of view, case stories, and GTM activation materials. • Support pursuits and client conversations by equipping account teams and GCSPs with strong, market facing narratives and talking points. • Ensure consistency and quality across Next Frontier content, strengthen credibility and reinforcing EY’s differentiation in emerging technologies. • Drive content and narrative activation efforts that help move frontier ideas from insight to client engagement and opportunity creation. • Continuously refine stories based on client feedback, market signals, and evolving frontier capabilities.