Company Description Nexthink is the leader in digital employee experience management software. The company provides IT leaders with unprecedented insight allowing them to see, diagnose and fix issues at scale impacting employees anywhere, with any application or network, before employees notice the issue. As the first solution to allow IT to progress from reactive problem solving to proactive optimization, Nexthink enables its more than 1,300 customersto provide better digital experiences to more than 18 million employees. Dual headquartered in Lausanne, Switzerland and Boston, Massachusetts, Nexthink has 9 offices worldwide. #LI-Hybrid Job Description We are looking for a hands-on GTM Project Manager to support the evolution of our go-to-market (GTM) engine powered by automation, data and AI. This role combines GTM engineering with strong project execution, focusing on implementing scalable campaign operations, improving our marketing tech stack, and contributing to GTM transformation initiatives. You will work closely with Marketing, Sales, and Revenue Operations teams to build automation, streamline processes, and help scale a data-driven and efficient GTM machine. It is a unique opportunity to join a booming Software Business environment in a role that will directly impact business agility and success. Primary Responsibilities: Implement Campaign Operations Excellence - Design and implement scalable campaign operations across the marketing tech stack - Simplify and standardize campaign processes to improve speed, consistency, and global execution - Build and maintain automations using platforms such as n8n to eliminate manual processes and ensure seamless system orchestration - Continuously exploring new automation opportunities and best practices - Leverage AI to enhance campaign execution, personalization, and operational efficiency Lead GTM Transformation Projects - Lead GTM transformation projects focused on improving pipeline generation and operational efficiency - Design and optimize processes across lead capture, lead routing, lead data enrichment, lead qualification, lead scoring and engagement tracking - Design, implement and maintain scalable outbound and inbound workflows powered by automation, data and AI leveraging platforms such as Clay - Identify gaps and deliver quick wins and incremental enhancements that improve efficiency, scalability, and data quality within the GTM tech stack - Work closely with business stakeholders to translate business needs into clear functional requirements. - Act as the primary interface between Business (Marketing, Sales, Revenue Operations) and development team (IT), ensuring alignment, feasibility, and timely execution. - Manage timelines, dependencies, testing, and releases, ensuring proper delivery and user adoption. Qualifications - Bachelor's degree in business systems, computer science, information technology, or related field - 5+ years of experience in similar role - Hands-on experience with Marketo or similar tool is a must - Hands-on experience with n8n, Zapier or similar tool is a must - Experience with SFDC CRM or similar tool is a must - Experience with marketing tech stack such as Zoom, Hygraph, Vidyard is a plus - Experience with Clay is a plus - Technical mindset: comfortable with APIs, automation logic, and system workflows - Interest in applying AI to improve GTM processes - Software industry experience is a plus - Fluent English is a must - Process & System minded - Business savy - understand Business processes, challenges, and requirements - Sense of ownership, result driven, curiosity, hands-on, extra mile mindset - Team player - Interpersonal communication skills - Ability to balance strategic thinking with hands-on execution - Problem-solving and continuous improvement orientation Additional Information We are the pioneers and trailblazers of a global IT Market Category that is shaping the future of how the world works, giving our customers' IT Teams total digital visibility across their enterprise. Our innovative solutions integrate real-time analytics, automation, and employee feedback across all endpoints. This enables our IT teams to solve complex technical challenges, create ever more productive workplaces, and deliver happy, satisfied employees in the digital workplace. With over 1000 employees across 5 continents, Nexthink operates as One Team, connecting, collaborating and innovating to continuously grow. We call our employees 'Nexthinkers' and our commitment to diversity, inclusion, and equity is second to none. We currently have over 75 nationalities working with us, from all cultures and backgrounds, speaking many different languages. If you are looking for a change and like a nice atmosphere, lots of challenges, and having fun while working, this is a great opportunity for you! Check what we offer: - Permanent Contract and a competitive compensation package. - Amazing centrally located offices near the Bernabeu Stadium. - Private Health Insurance (Sanitas) and daily meal vouchers of 11 EUR . - Hybrid work model balancing office and remote work, with a structured approach for new hires to foster connections and onboarding. - Flexible Hours and unlimited vacation (employees have unlimited paid time off on top of the 23 days of holidays we offer) plus 3 company-paid volunteer days. - Up to 25 EUR per month for a gym subscription. - Flexible compensation plan for childcare & public transportation. - ‍ Reimbursement of up to 50% of the cost of English & Spanish classes. - Fresh fruit, cookies, and soft drinks in the office. - Regular company and team events like Pizza talks, Team Building activities, Christmas parties, hosting Meetups at the office and more! - Bonuses for referring successful hires after three months of continuous employment.

Role Description Looking for a Project Coordinator, remote role with 10+ years experience who will be responsible for Client Relationship Management and oversee activities and services to ensure seamless day-to-day operations and service availability to customers. - Setting up targets, SOP & SLA, setting and maintaining CTQ (Critical to Quality) / CTP (Critical to Process) targets and involved in planning for the process. - Designing KRAs across all levels and different LOBs based on thorough understanding of business dynamics and skills to effect practical and efficient KPI and reporting. - Managing employee/LOB/site/center performance in PMS Online System using Performance Management system. - Working in collaboration with senior stakeholders in designing, crafting, implementing, and managing Reward and Recognition events. Qualifications - 10+ years of experience in project coordination. - Strong understanding of client relationship management. - Experience in strategic planning and deployment. Requirements - Maintaining Incident reports. - Attending review with the client through Daily/Weekly/Monthly calls and Presentations. - Adept in building and driving the teams in a proper way to achieve client Metrics like CSAT, QUALITY, AVERAGE HANDLING TIME, PRODUCTIVITY. - Being a Catalyst in aiding knowledge building and best practices sharing across groups of employees. - Acting as central point of contact for customers. - Leading, developing, and motivating team member(s) by taking full responsibility for individual and team performance and their career aspiration goals. Company Description Prodapt is the largest specialized player in the Connectedness industry. As an AI-first strategic technology partner, Prodapt provides consulting, business reengineering, and managed services for the largest telecom and tech enterprises building networks and digital experiences of tomorrow. - A ServiceNow-invested company. - Recognized by Gartner as a Large, Telecom-Native, Regional IT Service Provider. - Connecting 1.1 billion people and 5.4 billion devices across the globe. - Clients include Google, Amazon, PayPal, SoftBank, ServiceNow, Ciena, Verizon, Vodafone, and many more. - A “Great Place To Work® Certified™” company. - Employs over 6,000 technology and domain experts across the Americas, Europe, India, Africa, & Japan. - Part of the 130-year-old business conglomerate The Jhaver Group, which employs over 32,000 people across 80+ locations globally.

• Drive the organization's corporate planning process • Manage various projects and initiatives supporting effective delivery of business solutions • Collaborate with cross-functional teams and facilitate planning sessions • Monitor project performance and ensure effective communication with stakeholders • Develop detailed plans to initiate, plan, execute, monitor, and close projects • Measure project performance using appropriate tools and techniques • Provide effective leadership to the project team • Oversee stakeholder management and communication for each initiative

• Lead the planning, execution, and delivery of digital projects, ensuring alignment with company objectives. • Develop and maintain detailed project plans, timelines, and budgets. • Identify project resources and allocate them effectively to meet project goals. • Ensure all digital projects are executed on time, within scope, and within budget. • Work closely with internal stakeholders such as marketing, development, design, and product teams to ensure smooth project execution. • Collaborate with external vendors or partners to ensure the delivery of digital projects on time. • Communicate project goals, updates, and outcomes to senior management and stakeholders. • Proactively identify potential risks or issues that may affect the project schedule, budget, or scope. • Monitor the progress of digital projects to ensure high-quality standards are met throughout the process. • Prepare and deliver detailed reports to senior leadership regarding project status, risks, and achievements.