Role Description Looking for a Project Coordinator, remote role with 10+ years experience who will be responsible for Client Relationship Management and oversee activities and services to ensure seamless day-to-day operations and service availability to customers. - Setting up targets, SOP & SLA, setting and maintaining CTQ (Critical to Quality) / CTP (Critical to Process) targets and involved in planning for the process. - Designing KRAs across all levels and different LOBs based on thorough understanding of business dynamics and skills to effect practical and efficient KPI and reporting. - Managing employee/LOB/site/center performance in PMS Online System using Performance Management system. - Working in collaboration with senior stakeholders in designing, crafting, implementing, and managing Reward and Recognition events. Qualifications - 10+ years of experience in project coordination. - Strong understanding of client relationship management. - Experience in strategic planning and deployment. Requirements - Maintaining Incident reports. - Attending review with the client through Daily/Weekly/Monthly calls and Presentations. - Adept in building and driving the teams in a proper way to achieve client Metrics like CSAT, QUALITY, AVERAGE HANDLING TIME, PRODUCTIVITY. - Being a Catalyst in aiding knowledge building and best practices sharing across groups of employees. - Acting as central point of contact for customers. - Leading, developing, and motivating team member(s) by taking full responsibility for individual and team performance and their career aspiration goals. Company Description Prodapt is the largest specialized player in the Connectedness industry. As an AI-first strategic technology partner, Prodapt provides consulting, business reengineering, and managed services for the largest telecom and tech enterprises building networks and digital experiences of tomorrow. - A ServiceNow-invested company. - Recognized by Gartner as a Large, Telecom-Native, Regional IT Service Provider. - Connecting 1.1 billion people and 5.4 billion devices across the globe. - Clients include Google, Amazon, PayPal, SoftBank, ServiceNow, Ciena, Verizon, Vodafone, and many more. - A “Great Place To Work® Certified™” company. - Employs over 6,000 technology and domain experts across the Americas, Europe, India, Africa, & Japan. - Part of the 130-year-old business conglomerate The Jhaver Group, which employs over 32,000 people across 80+ locations globally.

• Drive the organization's corporate planning process • Manage various projects and initiatives supporting effective delivery of business solutions • Collaborate with cross-functional teams and facilitate planning sessions • Monitor project performance and ensure effective communication with stakeholders • Develop detailed plans to initiate, plan, execute, monitor, and close projects • Measure project performance using appropriate tools and techniques • Provide effective leadership to the project team • Oversee stakeholder management and communication for each initiative

• Lead the planning, execution, and delivery of digital projects, ensuring alignment with company objectives. • Develop and maintain detailed project plans, timelines, and budgets. • Identify project resources and allocate them effectively to meet project goals. • Ensure all digital projects are executed on time, within scope, and within budget. • Work closely with internal stakeholders such as marketing, development, design, and product teams to ensure smooth project execution. • Collaborate with external vendors or partners to ensure the delivery of digital projects on time. • Communicate project goals, updates, and outcomes to senior management and stakeholders. • Proactively identify potential risks or issues that may affect the project schedule, budget, or scope. • Monitor the progress of digital projects to ensure high-quality standards are met throughout the process. • Prepare and deliver detailed reports to senior leadership regarding project status, risks, and achievements.

• Build strong relationships with clients to support measurable and impactful working relationships • Serve as a key point of contact for project stakeholders, supporting the consulting team in communications with the client • Ensure on-time, on-budget, and in-scope delivery of defined projects that deliver a high degree of client value and satisfaction • Understand each client's business, goals and priorities, translating strategic plans into actionable project plans, tasks and timelines for the delivery team • Work with consulting teams to ensure successful deliverables and outcomes are attained and that project value and impact are effectively tracked • Assist in the coordination of high-impact meetings, developing detailed agendas and tracking action items and next steps • Facilitate effective meetings focused on outcomes • Participate in discussions and ensure action items are identified, tracked and completed • Partner with consultant teams to identify and present new client growth opportunities through the sales cycle • Responsible for risk mitigation on all assigned projects: Identified risks and mitigation strategies and escalate as appropriate • Act as the central traffic and resource coordinator for assigned clients, managing workflows, project plans and team assignments to ensure all commitments are delivered by their assigned dates • Develop and maintain accurate resource projections and capacity plans, proactively identifying the need for an increase of decrease in assigned resources to maintain delivery excellence • Effectively lead project ceremonies, including resource planning, prioritization, stand-ups and retrospectives and deliverable reviews to ensure quality and timeliness • Manage and prioritize any project backlog in collaboration with consulting leads to ensure work aligns with client objectives and team capacity • Identify, track, communicate and mitigate project risks, particularly those related to resource constraints, dependencies, timelines and cost overruns • Help ensure the highest level of quality for all project deliverables by coordinating and managing quality assurance checks and review cycles • Responsible for creating and maintaining clear project documentation, including project plans, resource forecasts, issue and task logs and status reports