Role Description The Spec, Complaints is processes quality-of-care complaints, grievances, and incidents. Duties include all aspects of clinical quality of care complaint and incident investigations including: - Documentation - Interviews - Obtaining responses from providers or facilities - Reviewing medical records - Staffing findings with the medical director - Resolution processes This position requires knowledge of standards of care, identification of trends, and includes audit activity of medical records. The CQS is responsible for clearly written reports and monitoring compliance. Complaint & Incident Management - Process, investigate, and resolve complaints, grievances, and incidents professionally, confidentially, collaboratively, and in a timely manner using clinical and regulatory expertise. - Review medical records, perform data analysis, and communicate detailed quality-of-care findings to management and stakeholders as appropriate. Reporting, Analysis & Accreditation - Collect, analyze, and report data for complaints, incidents, audits, performance improvement teams, and accreditation efforts, including statistical analyses when appropriate. - Prepare and present reports for internal leadership, external auditors, executives, Boards, providers, and customers; support accreditation readiness and compliance across departments. Quality Improvement & Project Leadership - Lead and manage assigned projects by designing, analyzing, presenting outcomes, and identifying improvement opportunities to address performance gaps. - Collaborate with multidisciplinary teams, guide staff across departments, and support regional performance improvement initiatives using established methodologies and tools. - Adhere to Lucet’s Mission Statement, Core Values, Behaviors, Code of Ethical Business Conduct, and Compliance Program. - Comply with all Federal and applicable State and local laws and Lucet Policies and Procedures regarding privacy, confidentiality, and security of health information, and other designated information. Qualifications - Unencumbered license to practice independently in a behavioral health related field or a BSN/RN - 3+ years post licensure behavioral health with facility-based and/or outpatient behavioral health or chemical dependency treatment OR healthcare experience with in-home primary or longitudinal care. - 1+ year of experience working with quality management principles, study design, data analysis, and report preparation - 1+ years of experience in medical record review, interpreting medical or behavioral cases with a cognitive understanding of evidence-based standards and medical practice. - Intermediate skills with Microsoft Office (Word, Excel, Power Point and Outlook) and Visio - Ability to pass background check upon hire and throughout employment to include criminal felony & misdemeanor search, SSN validation/trace search (LEIE), education report (highest degree obtained), civil upper and lower search, 7-year employment report, federal criminal search, statewide criminal search, widescreen plus national criminal search, health care sanctions-state med (SAM), national sex offender registry, prohibited parties (OFAC) (terrorist watchlist), and a 10-Panel Drug Screen. Benefits - Annual compensation between $65,000 - $85,000, PLUS an annual performance-based, discretionary incentive. - Comprehensive health benefit options: Medical, dental, and vision coverage - 401(k) with competitive employer match - Company-paid life and disability insurance - Paid parental leave and wellbeing incentives - Generous paid time off, including volunteer time - Flexible spending accounts for healthcare and dependent care - Professional development opportunities and tuition reimbursement - Remote work flexibility (role-dependent) - Opportunity for meaningful growth, both personally and professionally, where your unique background and experience is welcomed and valued. Company Description At Lucet, we are industry leaders in behavioral health, dedicated to helping people live healthy, balanced lives. Our purpose is to advocate for and improve the overall well-being of those we serve, through balanced treatment of the mind and body. As part of the Lucet team, employees join a mission-driven organization committed to making a lasting impact. Whether through behavioral health navigation, in-home medical care, or 24/7 crisis support, our work is rooted in empathy, collaboration, and a shared passion for helping people thrive.

Role Description Our Client is looking for a highly reliable Virtual Assistant to support a growing behavioral health practice. This is an exciting opportunity to join during a key restructuring phase, with strong potential for long-term growth and additional opportunities as the team expands. This role is ideal for someone who is proactive, detail-oriented, and thrives in a fast-paced healthcare environment. You will play a critical role in patient communication, scheduling, and operational efficiency—directly impacting patient care and business growth. Key Responsibilities - Phone Call Management: Answer all inbound calls promptly and ensure no missed calls - Patient Intake & Scheduling: Manage new patient intake and coordinate appointments - Referral Processing: Handle referrals and ensure timely follow-ups - No-Show Follow-Up: Contact patients at least twice and send text reminders with proper documentation - Insurance Verification & Prior Authorizations: Accurately process and verify patient coverage - Speed-to-Lead Response: Follow up on new inquiries/referrals within 5 minutes (critical KPI) - Patient Support: Assist with patient questions, including basic clinical-related inquiries when appropriate - Objection Handling (Nice-to-Have): Comfortably handle basic patient concerns or hesitations over the phone - Team Collaboration: Participate in daily Zoom meetings with the team Performance Goals - Ensure all incoming calls are answered immediately - Maintain rapid response times for new leads and referrals - Improve patient attendance through structured follow-ups - Support the clinic’s goal of reaching 100 patients/month Growth Opportunity - The client is currently restructuring operations and may expand the team significantly - Strong performers may have opportunities for long-term stability and advancement Qualifications - HIPAA-trained and certified (required) - Proven experience in healthcare administrative tasks - Experience in behavioral health or mental health practices (preferred) - Ability to handle patient inquiries beyond scheduling (e.g., medication side effects, general clinical questions) - Excellent communication skills (clear spoken and written English required) - Strong consistency, accountability, and reliability - Critical thinking and problem-solving skills Requirements - Experience with multiple EHR systems (Valant experience preferred but not required) - Open to candidates with experience in other EHRs, as systems may transition to one integrated with HubSpot - Experience with RingCentral phone system (preferred) - Must be able to work during CDT business hours Additional Skills (Nice-to-Have) - Spanish bilingual ability (preferred but not required) - Ability to handle basic sales or patient objections over the phone Experience & Background - Medical degree/license: Not required - Virtual assistant experience: Preferred but not required - Must have relevant experience in a similar administrative or healthcare support role Basic Requirements - Must be proficient in speaking and writing English very clearly - Must have relevant work experience - Be able to submit an NBI clearance and/or Local Police Clearance background check before onboarding [mandatory] - Must be available for video meetings with your camera on (when needed) Technical Requirements - Device: Reliable laptop or desktop computer. - Internet: High-speed connection (minimum 10 Mbps). - Audio: Noise-canceling headset. - Video: Webcam for virtual meetings. - Workspace: Quiet, professional environment. Benefits - Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication. - Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks. - HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients. - Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention. - Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule. - Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client. - Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best. - Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.

• As a Technical OEM Manager, you are the technical heartbeat of our strategic partnerships • You bridge the gap between high-level relationship management and practical technical execution • You own integrations and build a resilient network of experts at our partners • Establish scalable support processes, ensuring integration meets high stability standards of the XENON platform • Build and maintain a robust network of key stakeholders (Engineering, Product, and Support) within the OEM’s organization • Define and implement the "rules of engagement" for mutual support • Empower OEMs to integrate independently by providing tools and guidance • Maintain an overarching view of all integration topics and identify patterns across different partners • Perform own testing and validate interfaces, acting as the first line of technical truth • Translate partner needs and hardware constraints into actionable feedback for product and engineering teams

Role Description The Commissioning Manager will lead and coordinate commissioning activities across Aypa’s portfolio of utility-scale Battery Energy Storage Systems (BESS), Solar PV, and hybrid projects. This role is highly cross-functional, interfacing with construction, engineering, operations, and external vendors to ensure safe, timely, and compliant commissioning of assets. - Lead commissioning efforts across multiple project sites, ensuring alignment with contractual, technical, and regulatory requirements; - Collaborate with EPC vendors, OEMs, subcontractors, AHJs, and grid operators to plan and execute commissioning activities; - Review and validate commissioning test results and documentation from contractors and vendors; - Ensure completeness and accuracy of turnover packages; - Create and maintain standardized commissioning templates and tools to streamline workflows and reduce repetitive effort; - Work closely with Procurement, Pre-Construction, and Construction teams to review commissioning exhibits in contracts and support project execution; - Travel to project sites during critical commissioning phases to oversee testing and troubleshoot issues; - Support the handoff of commissioned assets to the Operations team, ensuring readiness and documentation compliance; - Other duties as required or assigned. Qualifications - 5 to 7 years of experience in commissioning of Utility Scale BESS, PV, and Hybrid projects; - Bachelor’s degree in electrical engineering from a reputed/accredited university; - Proven experience with system-level testing and field operations; - Familiarity with ISO commissioning processes, such as ERCOT, CAISO, IESO and MISO, is a strong plus; - Strong technical understanding of solar and energy storage systems; - Strong understanding of SCADA and control systems as applicable to renewable energy plants; - Ability to think on your feet, adapt quickly, and lead cross-functional teams; - Experience managing contractors and coordinating with internal stakeholders; - Proficiency with tools like Procore and commissioning software platforms; - Familiarity with construction and design of BESS and PV projects. Requirements - Salary: A base salary commensurate with experience; - Bonus: An annual bonus will be awarded based on individual performance and the overall success of the business; - Benefits: Aypa offers an attractive benefits package with excellent health care/dental/vision, 401k matching, unlimited vacation, paid parental leave, and other health/wellness benefits; - Location: Remote (USA). The ability to work in the United States is a requirement; - Travel: Up to 30%, within the USA and Canada. Company Description Aypa Power, a Blackstone portfolio company, is a leading developer, owner, and operator of utility-scale energy storage and hybrid renewable projects that power our communities and cities. Our mission is to responsibly decarbonize the grid and make North American energy markets more affordable, sustainable, and efficient. Aypa is well-capitalized and uniquely positioned to lean forward on projects with well-suited deal structures to meet our customers’ needs. We have been at the forefront of energy storage development since our first energy storage project came online in 2018. As a leader in our industry, we have over 22 GW of utility-scale energy storage and hybrid renewable energy projects in development and 33 projects in operation or construction across North America.