• Define and lead the technical strategy for injection molding equipment and system architecture across the network. • Establish machine platform standards, including controls, hydraulics/electric systems, auxiliaries, and integration requirements. • Provide technical direction on future-state injection platform design, including scalability, flexibility, and lifecycle cost optimization. • Serve as the primary authority on machine capability requirements influencing product and tooling decisions. • Lead the development of mold–machine interface standards, ensuring alignment between tooling design and machine capability. • Partner with Product Development and Tooling Engineering to define design guardrails that improve manufacturability and reduce downstream variability. • Evaluate and influence tooling design decisions based on machine performance, clamp characteristics, and process capability. • Drive improvements in system-level performance, addressing interactions between machine, mold, material, and auxiliaries. • Establish frameworks for diagnosing and resolving chronic, multi-variable performance issues across plants. • Own the injection equipment lifecycle strategy, including obsolescence planning, modernization, and capital prioritization. • Develop and maintain a fleet-level view of equipment performance, risk, and capability gaps. • Lead benchmarking of injection machinery OEMs and auxiliary equipment suppliers, defining preferred technologies and platforms. • Develop and implement enterprise standards for injection machinery, system configuration, and performance metrics. • Partner with Product Development, Tooling Engineering, and Operations to align product design, tooling, and manufacturing capability.

• Leveraging industry and technical expertise to assess risks and control implementation associated with client environments handling CUI. • Leading or supporting all phases of CMMC assessment delivery including scoping, planning, evidence collection, testing, analysis, and reporting. • Managing client interactions across multiple levels including executives, security teams, and system owners. • Managing multiple concurrent client engagements including timelines, deliverables, and quality of work. • Documenting assessment results with clear, defensible rationale aligned to assessment objectives. • Evaluating control implementation across cloud and hybrid environments including AWS, Azure (Commercial, GCC, GCCH), and GCP. • Reviewing workpapers, testing results, and draft reports to ensure completeness, accuracy, and consistency. • Maintaining strict assessor independence while providing practical insight into control gaps and deficiencies. • Supporting internal quality assurance processes and adherence to C3PAO requirements. • Coaching and developing junior team members. • Assisting with business development and growth of the CMMC practice as needed. • Approximately 20–30% travel time required. • Leading internal initiatives as necessary.

• Manage and provide technical guidance through the implementation of new client websites. • Continually update client sites as requirements change, including benefit class matrices, requirements documents, rates, permissions, field options, site text, and open items from implementation question logs. • Test client sites for quality assurance and track, monitor, and drive resolution of identified issues. • Partner with bswift teams (product management, development, call center) to meet client deliverables. • Create, manage, and obtain client sign‑off on Benefits Class Matrices, Requirements, Rates, Permissions, and Implementation Question Logs. • Configure systems for annual benefit program changes and client acquisitions. • Execute non‑automated service delivery processes as required. • Research and resolve client inquiries related to system and process issues. • Train clients on system features and services through presentations and demonstrations. • Test new and existing system functionality to ensure accurate client system configuration. • Conduct technical and product demonstrations for new or changing plans, site text updates, and release functionality changes. • Respond to client questions and concerns regarding bswift products with prompt, research‑based solutions. • Triage client tickets and questions within 24 hours, maintaining ownership from initial contact through resolution. • Provide clear, professional, and proactive communication to clients throughout the issue resolution process. • Drive continuous process improvements by maintaining a deep understanding of internal systems and workflows. • Lead and create agendas for client meetings, as needed. • Coach and mentor team members, sharing best practices, new ideas, and customer insights throughout all phases of the product life cycle. • Manage workflows for carrier and payroll feed setup and maintenance. • Support sales and marketing activities as required. • Lead special projects as assigned. • Develop and implement fulfillment procedures.

• Serve as the main point of contact for clients, third-party vendors, and internal departments on all matters related to marketplace media (Retail Media). • Maintain daily communication with clients and internal teams to ensure alignment and campaign success. • Develop and execute marketplace media strategies, including strategic roadmaps and testing plans. • Analyze performance results and deliver actionable insights to clients. • Translate client objectives into campaign strategies and tactics, unlocking value and efficiency in execution. • Apply analytical thinking, data analysis, and problem-solving skills to optimize campaigns and maximize performance.