Role Description Technician II should be able to prioritize technical issues, manage assigned tasks, and document time spent and resolutions while demonstrating patience to describe causes and solutions to end users. Ideal candidates should be very organized and able to switch and resume tasks as required. In addition, the candidate should have good verbal and written communication capabilities and the ability to thrive in an expanding team environment. - Provides support to end users for computer, application, system, device, access, and hardware issues. - Identifies, researches, and resolves technical problems of moderate complexity. - Responds to telephone, email, and online requests for technical support. - Documents, tracks, and monitors the problem using applicable systems and tools. - May coordinate with other teams or departments to resolve user problems. - Typically reports to Supervisor or Manager. Qualifications - Desktop Support: 3+ years (Required) - Windows Server support: 3+ years (Preferred) - MSP (Managed Services Provider) Experience: 2+ years (Preferred) - Technical support in a production IT environment(s), preferably in multi-site environments: 2+ years (Preferred) - Mac, Kaseya, ConnectWise, Fortinet, pfSense, Unifi, FreeSWITCH experience a plus Requirements - 3+ years of helpdesk/field-onsite technical support experience providing a complete network to end-point support services to small and medium-sized businesses. - Experience with all Microsoft technologies, including client operating systems, server operating systems, Exchange, Terminal Services and Small Business Server, Office 365, One Drive, and SharePoint. - Experience with Active Directory and new user creation. - Ability to install, upgrade and troubleshoot Windows 7 and Windows 10 operating systems in domain and workgroup environments, including user/PC migrations, applications, and hardware replacement/troubleshooting; highly experienced with Linux Operating Systems (Debian, Ubuntu, FreeBSD, CentOS, etc.). - Experience with wired/wireless networks and basic networking protocols, including DNS, DHCP, VPNs, WAN/LAN TCP/IP. - Experience with Telephony VoIP technologies (FreeSWITCH, Yealink, Grandstream, Fanvil); must know how to troubleshoot these technologies using industry toolsets (Wireshark, PCap, etc.). - Experience with ISP circuits, firewalls (Fortinet, Ubiquiti, pfSense). - Experience with security software for virus protection, spyware, malware, and spam. - Experience supporting mobile devices. - Experience with IT support delivery through remote support tools. - Ability to come up to speed on new technologies quickly. - Dispatcher and Helpdesk Escalation resource. Benefits - Should be willing to accept a long-term work-from-home arrangement. - Should be amenable to a permanent night shift schedule. Customer Service Requirements - A strong client service focus and the ability to manage customer expectations. - Excellent verbal/written communication, people, and presentation skills. - Projects a professional and customer-service-oriented attitude. - Ability to assess technology needs/requirements and develop solutions to meet them. - Can handle pressure and client demands effectively.

Role Description The Claims Associate supports captive insurance claims operations by managing communications, maintaining accurate claim data, and assisting with reporting and administrative processes. This role monitors dedicated mailboxes and phone lines, triages and distributes correspondence, and serves as a point of contact for insureds, brokers, captive managers, TPAs, and fronting carriers. - Enter and maintain claim information in the claims system. - Prepare and issue routine claim correspondence. - Support report and loss run production. - Manage incoming documentation from carriers to ensure timely follow-up. - Handle administrative tasks such as document redaction, quality review, indexing, DocuSign workflow creation, and secure distribution. - Contribute to audits, special projects, and regulatory or client-driven initiatives. Your Impact: - Monitor Oxford’s dedicated claim mailboxes, handling and distributing mail as appropriate. - Enter, review, and maintain data within the claim management system, ensuring accuracy, completeness, and adherence to internal standards and service level expectations. - Answer and return calls from Oxford’s dedicated phone line. - Prepare, review, and distribute written acknowledgements and routine claim correspondence to insureds, brokers, captive managers, TPAs, and fronting carriers. - Assist with the creation and distribution of internal and external reports and loss runs. - Monitor and manage communications and documentation from fronting carriers, ensuring proper routing and follow-up. - Perform administrative tasks including redaction, quality review, document indexing, DocuSign workflow creation, and secure distribution. - Assist with department-wide initiatives, audits, special projects, and regulatory or client-driven requests as needed. Qualifications - Associate or bachelor’s degree preferred; equivalent relevant experience may be considered. - 1-3 years of experience in claims administration/support or insurance operations. - Strong working knowledge of insurance claim workflows and terminology. - Demonstrated experience working with claim management systems. - Excellent written and verbal communication skills, with the ability to interact professionally with internal stakeholders and external partners. - Advanced organizational and time-management skills with the ability to manage competing priorities independently. Requirements - Pay Range: $51,800 - $65,000 Annual. - The pay range provided above is made in good faith and based on our lowest and highest annual salary or hourly rate paid for the role and takes into account years of experience required, geography, and/or budget for this role. Benefits - Risk Strategies is an equal opportunity workplace and is committed to ensuring equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.

Role Description IntusCare is seeking an IT Systems & Identity Specialist to join our IT team under our IT Manager. This is a hands-on role supporting both our internal operations and the technical infrastructure that powers our healthcare technology products. You'll own support for our workforce, manage user access across our cloud and SaaS environments, and contribute to the day-to-day systems administration that keeps IntusCare running smoothly. This is an excellent opportunity to grow technical depth across identity management, systems administration, and IT operations in a healthcare technology setting. Key Responsibilities - Support: Handle inbound IT support tickets for laptop issues, software configuration, and general IT troubleshooting. Escalate complex issues appropriately and track resolution through completion. - Device Lifecycle Management: Manage the procurement, imaging, deployment, and lifecycle of Mac and Windows laptops. Coordinate with vendors, track inventory, and ensure devices are configured and ready for end users. - User Provisioning & Deprovisioning: Manage user lifecycle in Microsoft Entra ID and third-party SaaS applications, including account creation, role assignment, license management, and offboarding. - Access Control & Troubleshooting: Administer user groups, application access, and multi-factor authentication (MFA). Troubleshoot authentication issues and access denials across our systems. - Third-Party System Configuration: Support configuration, integration, and troubleshooting of third-party systems including SaaS applications and healthcare-specific tools. - Ticket & Workflow Management: Log, prioritize, and track support requests using Jira Service Manager. Maintain clear documentation of issues, resolutions, and runbooks. - IT Operations: Contribute to IT infrastructure documentation, process improvement, and support broader IT initiatives under the IT Manager’s direction. - Automation: Identify gaps, edge cases, and improvement areas as we deploy automated systems (user provisioning agents, ticket triage AI, device lifecycle automation). Your real-world observations directly inform agent development priorities. Qualifications - 1–3 years of IT experience (help desk, systems administration, or equivalent hands-on technical support role). - Proficiency with Jira Service Manager (or similar ticketing systems). - Hands-on experience administering Microsoft Entra ID (formerly Azure AD). - Proficiency with Microsoft Office 365 (Teams, Exchange, SharePoint administration and user support). - Strong troubleshooting and problem-solving skills with ability to work independently and escalate appropriately. - Clear written and verbal communication; ability to explain technical concepts to non-technical users. - Willingness to learn healthcare IT compliance requirements (HIPAA, HITRUST familiarity a plus). Experience - Help desk, tier-1 or 2 support, or junior systems administrator role. - Supporting users on Windows or Mac laptops and troubleshooting common hardware/software issues. - Managing device lifecycle: imaging, deployment, inventory tracking, and end-of-life management. - Managing user accounts and access in cloud identity platforms (Entra ID, Okta, or similar). - Working with SaaS applications and cloud infrastructure. Preferred Qualifications - Experience with automation tools or scripting (PowerShell, Python, or equivalent). - Familiarity with Claude Code or other AI coding tools. - Microsoft certifications (AZ-900, AZ-104, or similar). - Prior experience in a healthcare or compliance-heavy environment. - Experience with mixed Mac and Windows fleet management, including use of MDM tools (Mosyle, Jamf, or similar). Compensation The base salary range for this role is $70K-90k/Year. We expect the ideal candidate to fall near the midpoint of this range, though final compensation will be determined based on experience, skills, and organizational needs. Work Location This is a fully remote role based in the United States. Sponsorship This position is not eligible for sponsorship.

Role Description The zyBooks Customer Technical Support Representative is responsible for assisting zyBooks’ student and instructor users via email through an email client called Zendesk. The role consists of troubleshooting issues that users describe and answering questions about the zyBooks application/content and how to use it. - Reviewing student/instructor feedback on zyBooks content and determining the validity of said feedback. - Assisting users with managing accounts (e.g., merging accounts, transferring subscriptions, resetting passwords). - Escalating issues to internal teams and managing/overseeing their progress while sharing updates with student/instructor customers. - Assisting the zyBooks Bookstore and Creation team with simple tasks during their busy periods such as generating zyBooks and generating access keys. - Providing feedback on internal processes and making suggestions for improvements. - Keeping track of common trends and sharing any findings with the team. Qualifications - Sophomore or Junior pursuing a degree in CS/CE/IT/Engr/Math at a 4-year or 2-year college/university. - Proficiency in the fundamentals that would be taught in an intro level class for said degree (e.g., basic knowledge of loops/branches/functions in either C, C++, Python, or Java). - Strong attention to detail. - Strong written communication skills. - Available to work off hours such as evenings/weekends. - Access to a laptop or computer. Requirements - Has used a zyBooks before as a student. - Beginner skills in Matlab. - Beginner skills in mySQL (Databases). - Beginner skills in Web Programming (HTML/CSS/Javascript). - Desire to stick with the job for longer than one year. Benefits - Meeting-free Friday afternoons allowing more time for heads down work and professional development. - A robust body of employee programming facilitating a wide range of opportunities to foster community, learn, and grow. - Commitment to fair, transparent pay and competitive compensation in addition to a comprehensive benefits package.