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Kustomer

Kustomer’s AI-native CX Platform defines the next era of CX with humans and AI working together seamlessly through visibility, orchestration, and action.

Product Enablement Manager

ManagerManagerFull TimeRemoteSeniorTeam 201-500Since 2015H1B SponsorCompany SiteLinkedIn

Location

New York

Posted

45 days ago

Salary

$140K - $158K / year

Seniority

Senior

Bachelor Degree5 yrs expEnglish

Job Description

Product Enablement Manager

Kustomer

• Centralizing Customer Onboarding Content. Consolidate onboarding material into a coherent program and own it going forward. Build the in-product education, guides, and adoption motions that get customers to value faster — directly feeding GRR. • Centralizing Partner-Facing Resources. Build an enhanced partner enablement program: certification, configuration playbooks, design templates, and implementation guides that let partners deliver independently and accelerate time to value across our customer base. • Centralizing Community Management. Run Kustomer's customer community as a managed channel — Slack, forums, and the cadences around them — that deflects routine product questions, creates peer-to-peer learning, and feeds adoption and retention. • Driving Product Adoption. Translate Kustomer's product capabilities into adoption motions that close knowledge gaps through targeted content, in-product education, and feature-specific campaigns tied to real usage data. • Partnering with Internal Teams on Product Curriculum. Design and run a structured product curriculum for our internal teams — onboarding, ongoing education as the product evolves, certification on key capabilities, and deep-dives on new releases. Partner closely with our internal Enablement team to make this stick. • Enablement Analytics. Track the metrics that prove the outcomes: GRR lift attributable to enablement programs, feature-level adoption rates, time-to-value benchmarks, partner certification completion, internal team product confidence scores, and content engagement. Report on ROI and iterate.

Job Requirements

  • 5+ years in customer enablement, customer education, partner enablement, or a closely related function at a B2B SaaS company
  • Demonstrated experience building enablement programs from scratch (not only executing within an established function)
  • Strong product instincts — you can learn a complex platform deeply and translate technical capability into customer-facing value
  • Fluency with AI tooling for content generation, knowledge management, and workflow automation. You don't just use AI; you've built workflows with it and can describe specific systems, measurable outcomes
  • Track record working cross-functionally with Product, CS, PS, and Partner teams
  • Excellent writing and content design skills — you can produce polished, customer-facing material independently
  • Comfort with analytics and reporting on adoption, engagement, and ROI metrics
  • Experience managing or growing a customer community is a strong plus
  • Based in or able to commute to the NYC Metro area for hybrid work.

Benefits

  • Kustomer offers an array of benefits including competitive salaries and stock options.
  • In the U.S. we offer 100% healthcare coverage, 401K, WiFi and Mobile reimbursement, and a generous vacation policy.
  • In the UK we also offer pension, supplemental health insurance and other perks.

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