Role Description The ServiceNow Manager will be the subject matter expert for all modules within ServiceNow along with partnering with business leaders and key stakeholders for the design, development, and architecture of core ServiceNow capabilities in accordance with business and client requirements to meet business goals and objectives. This role will be a critical member of the Operations team. - Manages a team of developers, vendors, and administrators who support the ServiceNow application. - Leads the design, development, and continuous improvement of solutions in ServiceNow for internal and external projects. - Collaborates with key business leaders, stakeholders, and Information Technology team for the design requirements and implementation for development projects. - Creates and maintains reports and dashboards. - Leads the support, administration, and maintenance of ServiceNow platform and associated applications. - Creates and maintains API and data integrations between the platforms and other services and applications. - Develops system integrations and process automation to meet the business and client goals and objectives. - Monitors health, usage, and overall compliance of ServiceNow applications. - Loads, manipulates, and maintains data between ServiceNow and other systems. - Leads and participates in administration of ServiceNow to include upgrades and updates. - Serves as ServiceNow technical contributor, maintains technical expertise, relevant industry standards, and best practices. - Ensures the logical and systematic conversion of product requirements into systems solutions that acknowledge technical, schedule, and cost constraints. - Researches and resolves more complex technical problems in both production and non-production environments. - Develops creative technical solutions to complex problems. - Exercises judgment in methods, techniques, and evaluation criteria for obtaining results. - Applies technical expertise and knowledge to other related disciplines. - Appropriately identifies and assesses risk when business decisions are made, including but not limited to compliance and operational risks. - Demonstrates consideration for BCS365’s reputation as well as our clients, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues. - Perform other related duties as assigned. Qualifications - BS degree required, preferably in Computer Sciences, Information Technology, Computer Engineering, or related IT discipline, or equivalent experience. - Minimum 7+ years of experience developing, implementing, configuring, and customizing ServiceNow in an enterprise environment. - Experience in Custom Application Development using ServiceNow. - Proficiency in ITIL practices and Incident Management tools within ServiceNow. - Experience with integrations from ServiceNow to other applications via API connections is a plus. - Strong business and analytical skills with the ability to recommend solutions. - Strong problem-solving and troubleshooting skills. - Experience being a product owner with a technical background in development. - Motivated team player with demonstrated success in communicating complex subject matter to all levels of the organization including senior leadership. - Experience working with ServiceNow in a Scrum/Agile environment, prioritizing features, and leveraging the tool for automation testing. - Skilled in managing product backlogs in Agile, handling bug fixes, conducting UAT, creating flow charts and diagrams to visualize workflows. - Experience in collaborating with technical teams and business leaders. - Strong communication skills. - Skilled in requirements gathering and documentation. Benefits - Insurance Coverage: Health, Dental, Vision, Life/AD&D, Long-Term Disability, Accident, Hospital Indemnity, Critical Illness. - Paid Time Off (Vacation, Holidays, Birthday). - 401k Retirement Plan with Company Match. - Peer-to-Peer Recognition. - Learning and Development. - Pet Insurance. - Fun On and Off-Site Events. - Referral Bonus Program. - Employee Assistance Program.

• Lead technical delivery of SecOps implementations, with a focus on SIR and VR modules • Run client workshops (onsite and remote) to understand challenges and co-design solutions • Translate requirements into scalable platform configurations aligned to ServiceNow best practices and Now Create methodology • Act as a trusted technical advisor, providing clear direction and risk guidance to clients • Mentor and oversee Technical Consultants, maintaining quality across agile project delivery • Drive documentation, continuous improvement, and client satisfaction throughout the project lifecycle

• Understanding functional requirements thoroughly and analyzing the clients needs in the context of the project • Envisioning the overall solution for defined functional and non-functional requirements, and being able to define technologies, patterns, and frameworks to realize it. • Determining and implementing design methodologies and toolsets • Enabling application development by coordinating requirements, schedules, and activities. • Being able to lead/support UAT and production rollouts. • Creating, understanding, and validating WBS and estimated effort for given module/task, and being able to justify it. • Addressing issues promptly, responding positively to setbacks and challenges with a mindset of continuous improvement • Giving constructive feedback to the team members and setting clear expectations. • Helping the team in troubleshooting and resolving complex bugs • Coming up with solutions to any issue that is raised during code/design review and being able to justify the decision taken. • Carrying out POCs to make sure that suggested design/technologies meet the requirements.

Role Description We are seeking a ServiceNow FSO Architect to lead the design and execution of secure, compliant, AI-enabled ServiceNow environments supporting highly regulated federal and commercial programs. This is a systems architect position at the intersection of ServiceNow, security compliance, and intelligent automation. You will define how FSO-driven security requirements translate into scalable, modern platform architecture. What Makes This Role Different: - You will architect, not just configure. - You will embed real-world FSO expertise into digital systems. - You will leverage AI, automation, and workflow intelligence to modernize compliance. - You will do it all in a 100% remote, high-performance environment. What You'll Own: - ServiceNow Architecture & Strategy: - Design end-to-end ServiceNow architectures across GRC, SecOps, and ITSM. - Define scalable data models, workflows, and integrations aligned to security requirements. - Establish platform governance, standards, and best practices. - FSO-Driven Security Architecture: - Translate NISPOM, DCSA, RMF, and NIST frameworks into platform design. - Architect workflows supporting: - Personnel security - Facility compliance - Incident response & audit readiness - AI & Intelligent Automation: - Design AI-enabled workflows for: - Risk identification - Compliance tracking - Audit preparation - Leverage ServiceNow capabilities (Flow Designer, IntegrationHub, AI features) to drive efficiency and insight. - Integration & Platform Engineering: - Architect integrations across: - Identity & access management (IAM) - Security tooling (SIEM, vulnerability platforms) - Enterprise systems - Ensure high availability, performance, and data integrity. - Governance, Risk & Continuous Compliance: - Lead platform alignment with federal security standards. - Ensure audit readiness and traceability across all workflows. - Serve as a strategic advisor on security architecture and compliance automation. Qualifications - U.S. Citizenship REQUIRED - Minimum 3+ years of direct FSO (Facility Security Officer) experience - 7+ years of ServiceNow experience with architecture-level responsibility - Proven experience designing ServiceNow GRC, SecOps, or enterprise workflows - Bachelor's degree required (Cybersecurity, Information Systems, Computer Science, or related) Requirements - ServiceNow certifications (CSA, CIS, CAD, GRC, SecOps) - Experience supporting federal contractors or regulated environments - Deep knowledge of NISPOM, RMF, NIST, DCSA - Experience implementing AI-driven workflows or automation in ServiceNow - Ability to operate as a technical leader and strategic advisor Benefits - 100% Remote (U.S.-based) - No active clearance required - High-impact, high-visibility architecture work - Opportunity to define how security and compliance evolve through AI and platform engineering Who You Are - A true architect — you design systems, not just execute tasks - A security-minded thinker with real FSO experience - Comfortable operating in complex, regulated environments - Able to translate policy platform automation Important: This role requires direct FSO experience and ServiceNow architecture experience. Candidates without both will not be considered. Apply Now — High Priority Search. We are actively interviewing and moving quickly for the right architect-level candidates.