😎 Our Culture Quantum Metric's number one objective is happy people, diverse and inclusive culture. We’re passionate about empowering our people to become the best version of themselves, offering coaching and training programs designed to accelerate their career in whatever direction they choose. As a remote-first company, we understand the importance of building an engaged, diverse, and fun place to work. We hold regular company-wide events, seasonal challenges, and Quantum Metric sponsored local outings when Zoom becomes too much. We also have a number of Employee Resource Groups that provide spaces to discuss, share, and reflect on topics that impact us both inside and outside of work - from being new to SaaS or navigating it as a first-time parent, to overcoming the barriers faced as Black, Hispanic, Asian American and Native Hawaiian/Pacific Islander, LGBTQIA or other underrepresented backgrounds. We are also passionate about the connections we build with our customers. You’ll not only work with some of the world’s most recognized brands, but build lasting relationships. At Quantum Metric we value all types of experience and education and don’t expect you to meet every qualification for this position. We are most interested in the unique perspective you can bring and your ability to uphold our values of passion, persistence, and integrity. 🚀 About the Role As a Senior Customer Success Engineer at Quantum Metric, you will help to support a portfolio of clients and manage the technical details of their implementation, onboarding, adoption and growth. You will understand the obstacles faced by your clients, guide them to define meaningful requirements, and create innovative solutions to ensure they are successful in achieving their goals. 🔧 Responsibilities - Adapt quickly to changing priorities and capable of operating in an ever-changing work environment. - Architect: Equip stakeholders with the capabilities to effectively execute their digital strategy. Understand your client’s objectives, define their implementation plan, and configure the Quantum Metric platform to satisfy their requirements. - Engineer: Develop custom JavaScript functions to capture data analytics and satisfy complex use cases. Configure alerts, dashboards, and reports to give clients real-time visibility to the performance of their digital platforms. 💡 Requirements - 5+ years of experience developing, implementing, or managing digital solutions. - Experience in Professional Services, Customer Success, Sales Engineering, Solutions Consulting, or other client-facing roles is preferred - Experience with web technologies, analytics, front-end development, and best practices for UX/UI - Development experience with HTML, CSS, and JavaScript. Experience with React, Angular, Vue, or native mobile is a plus - Must exhibit proficiency in JavaScript development. - Hands-on experience with digital analytics solutions such as Adobe Analytics, Adobe Target, Google Analytics, Optimizely, or Tealeaf - Expert knowledge of browser developer tools to test scripts & diagnose issues - Familiarity with the page load lifecycle & techniques for performance optimization - Strong project & time management skills. Must be able to multi-task while simultaneously juggling the needs of multiple clients - Able to adapt quickly to changing priorities and capable of operating in an ambiguous environment. - Excellent verbal and written communication skills with exemplary presentation skills. - Socially capable and be able to connect with a diverse audience: senior leaders, middle managers, and individual contributors, both technical and non-technical - 10% travel - Compensation: $120,000 - 150,000 base | bonus eligible 🏆 Perks and Benefits This will be the best group that you ever work with! We support one another through obstacles and succeed as a team. Your hard work will be well rewarded. Most importantly, you'll be strapped to a technology rocket ship bound for greatness! Your success at Quantum Metric will be a milestone in your career. Group benefits Medical, Dental, Vision Insurance (99% Medical base plan paid by the Company) FSA, DCFSA, and HSA accounts Employee Assistance Programs (EAP) Telehealth options Voluntary Life & AD&D, STD, LTD, Critical Illness and Accident Wellness Perks - discounts on a top-rated fitness app and Healthy Rewards program. Discounts on Pet Insurance 401k (with employer match) and Options / Equity 13 company holidays Unlimited Paid Time Off Sick leave Parental/Adoption Leave In addition to our more traditional benefits, we also offer great perks, a flexible work environment, and numerous resources for professional development and team building. Promotional opportunities Rewards and recognition programs Robust onboarding and training program One-time stipend for work-at-home employees Monthly business expense stipend Flexible work environments Employee Discount Program (Perks at Work) Employee Referral Program Lead Referral Program MacBook and awesome swag delivered to your door Encouraging and collaborative culture RECHARGE PROGRAM (after 3 years, disconnect for 3 weeks, no email/slack) 🐉 About Quantum Metric As a leader in digital analytics, Quantum Metric helps organizations put customers at the heart of everything they do. Providing a simplified approach to monitor, diagnose and optimize the digital journeys that matter most, the Quantum Metric platform offers in-depth customer understanding, quantified and tied to core business objectives. Today, Quantum Metric captures insights from 50 percent of the world’s internet users, supporting nationally recognized brands in ecommerce and retail, travel, financial services and telecommunications. Quantum Metric has been named to the Inc 5000 and the Deloitte 500 for the last six-consecutive years, and has made the Best Places to Work lists by Glassdoor, BuiltIn, Fast Company and Forbes. If the above role seems like a match and you’re interested in joining a team of people with exceptional potential from diverse backgrounds, perspectives, and life experiences, we want to hear from you! The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Quantum Metric reserves the right to change, edit, and add duties and responsibilities of all job descriptions at any time, at its sole discretion, and to notify the respective employee accordingly. Quantum Metric will only provide offers of employment and all communications regarding employment from an official @quantummetric.com email address and/or LinkedIn inMail. Quantum does not recruit via channels such as WhatsApp or Telegram, and will not ask for a candidate’s sensitive information and/or any upfront fees/costs during the job application process. Quantum asks that any candidates report any suspicious recruitment efforts to security@quantummetric.com. Quantum Metric is an E-Verify employer: https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf Applicant Privacy Policy: https://www.quantummetric.com/legal/applicant-privacy-policy/ #LI-REMOTE #BI-Remote

Role Description - Build and manage partnerships with school districts, Departments of Education (DOE), and Educational Agencies to schedule meetings with decision makers, book teacher trainings, and promote district and state adoption of Everfi. - Complete quarterly outreach to school districts/DOE partners to provide data and progress updates and maintain and increase strength of relationships. - Assist in the creation of district strategy and objectives and develop a detailed project plan to monitor and track progress. - Pitch & create long-term implementation plans and best practices with district administrators, including illustrating how Everfi aligns to state standards and to their curriculum plans. - Monitor and analyze district customers’ usage of the Everfi programs to find avenues to create short and long-term growth. - Develop and maintain current knowledge on trends within the K-12 system, education technology, and Everfi’s platform and courses: understand standards alignment, challenges faced by educators, implementation best practices across the country, etc. - Lead and support regional team on district memorandum of understanding (MOU) and data sharing/privacy agreement adoption, board approval, teacher training, communication, and implementation plans. - Leverage district relationships to help plan student events in the region for K-12 customers, including suggesting school districts that would be a good fit for hosting the event, and conducting outreach to district administrators to gauge interest and ask for support in securing schools for participation in the event. - Support customer success and sales teams by serving as a liaison between K-12 school districts and Everfi’s customers, including joining meetings with customers and prospects to speak to the need for this education, and working with school districts and the greater K-12 implementation team to ensure that the customers’ programming is being utilized at scale across the sponsored schools. - Attend, exhibit and present at national and regional conferences to provide support for district administrators interested in Everfi’s products. - Draft, compile, and submit responses to district RFPs that are applicable to the implementation of Everfi programs, in collaboration with the legal team. Qualifications - Bachelor's Degree preferred or relevant experience in the education field. - A minimum of 2 years of experience working with districts, Departments of Education and/or Education Agencies to deliver and activate services against defined goals. - Demonstrated success meeting monthly and annual goals. - Ability to navigate complex situations and relationships with external partners. - Quick learner, resourceful and ability to troubleshoot technology. - Excellent interpersonal, written, and verbal communications skills. - Strong presentation skills, including proficiency with presentation, communication, and collaboration tools such as PowerPoint, Excel, Teams, Asana, WebEx, Zoom, Groove, Fireflies, etc. - Experience using Salesforce.com or other data management systems preferred. - Ability to travel on a flexible schedule at least 20% of the time. Requirements - Compensation: $75,000 - $80,000 depending on experience and location. - This role is eligible to participate in the Corporate Bonus Plan. - 100% Remote position. - Health, Dental, and Vision insurance. - 401(K) with matching contribution. - Generous Paid Time Off (PTO).

Role Description The Customer Success Specialist II will play a pivotal role in ensuring the seamless onboarding and successful implementation for CareerCircle accounts. This position will manage a portfolio of existing client partners and accounts with a strong focus on portfolio expansion. - Build and maintain strong relationships with clients, understanding their evolving needs and challenges. - Provide continuous support, guidance, and stewardship. - Responsible for the strategy of account growth, identifying pathways to service the accounts while expanding the portfolio. - Act as a trusted advisor to executive stakeholders, aligning CareerCircle solutions to client business objectives. - Requires a proactive, data-driven approach to identifying opportunities, mitigating risk, and shaping account strategy. - Partner cross-functionally and lead the strategic growth plan. Qualifications - 5+ years of experience in customer success, account management, or business development, with a proven track record of growth and retention. - Acts as a player/coach to business development team members. - Contributes to a culture of accountability, strategic thinking, and continuous improvement. - Serves as a resource for complex accounts, escalations, and strategic decision-making. Requirements - Proven track record of managing and growing a book of business, including renewals and expansion revenue. - Strong business acumen with the ability to align solutions to client objectives and outcomes. - Demonstrated ability to influence and build relationships with executive-level stakeholders. - Advanced problem-solving skills with the ability to navigate complexity and ambiguity. - Strong analytical skills with the ability to translate data into actionable insights. - Excellent communication and presentation skills, with experience leading executive-level discussions. - High level of ownership and accountability for results. - Ability to operate both strategically and tactically in a fast-paced environment. - Proficiency in CRM systems (HubSpot preferred) and Microsoft Office tools. - Strong level of attention to detail and accuracy of information. - Strong interpersonal and communication skills with the ability to work with people at multiple levels. - Proven ability to take ownership of tasks and aggressively drive towards concrete results. - High level of proficiency in MS PowerPoint, MS Word, MS Excel & Hubspot.com. - Flexibility, ability to work independently or with a team on multiple tasks as assigned. - Must have excellent oral and written communication skills. - Must have professional presentation skills and demeanor, accompanied by an exemplary code of ethics. - Must be a self-starter. Benefits - Medical, dental & vision. - Hospital plans. - 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available. - Life Insurance (Company paid Basic Life and AD&D as well as voluntary Life & AD&D for the employee and dependents). - Company paid Short and long-term disability. - Health & Dependent Care Spending Accounts (HSA & DCFSA). - Transportation benefits. - Employee Assistance Program. - Tuition Assistance. - Time Off/Leave (PTO, Allegis Group Paid Family Leave, Parental Leave).

Role Description The CS Journey & Programs Specialist is responsible for designing and operationalizing Verint's customer journey framework and building the stage-specific resources that Customer Success Managers use to deliver consistent, outcome-focused engagements. This role translates journey architecture into practical toolkits, visual and multimedia resources, and scalable assets that serve both Named CSMs and Verint's long-tail customer base. This is a hands-on individual contributor role that blends strategic thinking with creative execution. You will own the journey map as a living artifact, build adoption toolkits tied to each lifecycle stage, and produce lightweight multimedia resources that help CSMs and customers move through critical moments of truth. You will work cross-functionally with Product, Marketing, and Sales while keeping the voice and perspective firmly rooted in Customer Success. Qualifications - Bachelors degree in a related field or equivalent experience. - 5+ years of experience in Customer Success, Customer Success Operations, Customer Education, or a related function within a B2B SaaS or enterprise software environment. - Demonstrated experience designing or operationalizing customer journey maps or lifecycle frameworks. - Strong writing, editing, and storytelling skills with the ability to translate technical material into clear, customer-friendly resources. - Experience producing lightweight video or multimedia assets (scripting, recording, basic editing); full production expertise not required. - Experience working with CRMs (Salesforce), CSPs (Totango), or similar platforms. - Ability to manage multiple concurrent projects and stakeholders in a matrixed organization. - Proactive, self-directed working style with a bias toward execution. - Successful completion of a background screening process including, but not limited to, employment verifications, criminal search, OFAC, SS Verification, and credit/drug screening where applicable. Requirements - Build and maintain adoption toolkits tied to specific journey stages, packaging technical documentation, best practices, and use-case guidance into formats CSMs can deliver directly to customers. - Develop CSM-ready assets for onboarding, adoption, value realization, expansion, and renewal preparation that drive consistency across the Named CSM team. - Curate and repackage existing product, sales, and marketing materials into a unified Customer Success perspective, ensuring resources are practical, current, and easy to consume. - Create scalable resources for the Digital CS team, adapting Named CSM toolkits into self-service formats suitable for tech-touch segments. - Produce lightweight video and visual resources such as product walk-throughs, webinar promotions, feature highlight clips, and FAQ explainers by synthesizing technical documentation and SME input. - Develop and manage a resource calendar that aligns multimedia production with product releases, seasonal renewal cycles, and CS campaign priorities. - Own the voice, tone, and visual consistency of all customer-facing CS resources to ensure clarity, accuracy, and alignment with Verint's brand standards. - Forge working relationships with Product, Marketing, and Sales to stay ahead of releases, messaging shifts, and go-to-market changes that impact the customer journey. - Collaborate with Marketing on customer-facing communications to ensure CS resources complement (not duplicate) existing marketing assets. - Partner with the Sr. Manager, Value & CS Programs to align resource development priorities with broader CS objectives, playbook requirements, and value framework initiatives. - Define and track usage and effectiveness metrics for journey assets, toolkits, and multimedia resources to inform iteration priorities. - Gather structured feedback from CSMs on resource quality, gaps, and field applicability to drive continuous improvement. Preferred Requirements - Experience building adoption programs, onboarding toolkits, or lifecycle-stage resource libraries for Customer Success teams. - Familiarity with digital/scaled CS motions and creating self-service resources for tech-touch customer segments. - Experience supporting enterprise or complex B2B Customer Success organizations with multi-product portfolios. - Comfort working across departments (Product, Marketing, Sales) without direct authority. Benefits - 2025 Benefits Offering