Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Specialist, Customer Success Overview Services within Mastercard is responsible for acquiring, engaging, and retaining customers by managing fraud and risk, enhancing cybersecurity, and improving the digital payments experience. We provide value-added services and leverage expertise, data-driven insights, and execution. Delivering with excellence for our customers is of the utmost priority, and we are expanding our Services Customer Success team to achieve this goal. This team plays a crucial role in ensuring our customers achieve their desired outcomes while maximizing the value of our products and services. Customer Success (CS) boosts Customer Lifetime Value, increases renewals and adoption, reduces support tickets, improves product feedback, builds advocacy for B2B marketing, and generates qualified sales leads. This team will work collaboratively with cross-functional partners to address customer needs, develop tailored strategies that enhance customer satisfaction and retention, and build customer advocacy. Key outcomes of the CS team's work will be qualified leads for value expansion and feedback for product and process improvements. By focusing on proactive engagement and personalized service, the Services Customer Success team fosters long-term relationships and contributes to the overall growth and safety of the Mastercard ecosystem. Responsibilities As a Customer Success Specialist for Services, you will support the development and delivery of strategic priorities within the region. The candidate will focus on ensuring the priority customers and segments they work with experience positive change through more effective use of Services network products. The candidate will work closely with cross-functional teams including Network Services, Account Management, Sales, Product, Technical Account Managers and support/delivery teams to realize the full value proposition of Mastercard Network Products on behalf of the customer. The three areas of primary responsibility include: 1) customer engagement, 2) growing the business, and 3) technical and program readiness. Customer Engagement: -Engage with stakeholders to study the viability of proposed solutions and understand cyber threats in financial and payment sectors -Identify optimization opportunities for customers with the goals of driving customer value and enhanced strategic goals through our products -Articulate key performance indicators related to cost, performance and optimization and the insights associated with them Growing the Business: -Leverage Mastercard Services' offerings to achieve customer goals and realize value propositions of Mastercard products -Identify opportunities for additional Mastercard products to create greater value potential for customers and enhance impact of Network Product offerings -Ability to evaluate business models, partnerships, and agreements ensuring product business cases are financially viable and supported by solid data Technical & Program Readiness: -Develop training materials, thought leadership, and customer-facing playbooks that can be scaled internally and externally to support customer priorities and Customer Success value proposition -Translate complex technical capabilities into effective solutions that address customer needs in a clear and customer-centric manner -Gather and report customer feedback on product gaps and pain points. Use stakeholder insights to refine value propositions and improve products All About You: -Experience managing clients or internal stakeholders -Logical, structured thinking, and affinity for numerical analysis -Experienced at leveraging insights from market analysis, customer engagements, and identified opportunities to inform strategic decisions, drive innovation, and sustain competitive advantage -Knowledge and understanding of payments technology or cybersecurity (threat intelligence or risk management) and application of that knowledge to address customer/market needs in these areas are a plus -Experience using tools and technology to provide data analytics and business intelligence on cyber threats, fraud, risk and vulnerability -Proven ability to translate complex technical capabilities into effective solutions that address customer needs in a clear and customer-centric manner -Experience in analyzing customer metrics and leveraging data to drive customer success initiatives that contribute to mutual profitability and growth -Experience in identifying "next opportunity" for customers to further enhance the strength and value of the partnership for both parties -Experience in creative thinking and development of innovative solutions to complex customer challenges -Enthusiastic individual who works seamlessly with a diverse high performing team, nurtures a winning and inclusive culture, and a focus on development at the individual and team level -Experience working with at least some of the following: large and emerging Technology, Financial Services, Acquirers/Processors, Service Providers, and/or digital platform partners -English and local language Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: - Abide by Mastercard's security policies and practices; - Ensure the confidentiality and integrity of the information being accessed; - Report any suspected information security violation or breach, and - Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

Role Description The Success Lead - Bluebonnet Spanish Language Arts - Texas supports Great Minds in its mission to foster effective implementation of all curriculum products. This role is responsible for researching, writing, reviewing, and revising content that supports the implementation efforts of current and potential users of Great Minds-supported curricula. The Success Lead will develop professional learning experiences in alignment with best practices for adult learning. The Success Lead will also plan and lead associated internal learning and development on the developed professional learning experiences. This role is an exceptional opportunity for an experienced educator, instructional coach, curriculum developer, or school leader who possesses K-5 SLAR knowledge and pedagogical expertise, passion for high-quality, knowledge-building curriculum, and the belief that every child is capable of greatness. While the work is remote, this will also be a highly collaborative position, necessitating a strong sense of teamwork and cooperation. Responsibilities - Design high-quality professional learning aligned to project vision and Bluebonnet Learning (Aprendizaje Bluebonnet SLAR K–5 & TEKS) standards - Partner with the Texas Implementation Services team and collaborate cross-functionally to meet service development milestones - Develop multi-year, equity-centered learning sequences (synchronous and on-demand) for teachers and administrators - Create and contribute to professional learning resources (e.g., videos, facilitator guides, participant materials) - Support internal learning experiences that prepare field-facing teams to deliver services effectively - Apply an iterative design process informed by participant feedback and quantitative/qualitative data - Ensure accessibility standards and visual design needs are met - Maintain deep knowledge of Great Minds curricula and professional learning design - Communicate proactively, meet deadlines, and approach challenges with a solutions mindset - Foster a strong Great Minds culture grounded in trust, collaboration, and quality - Support district implementation of Aprendizaje Bluebonnet SLAR and serve as LIFT District Coach for assigned districts - Perform other duties as assigned Qualifications - Holds the following Texas Certifications: - Generalist (EC-6) - required - Bilingual Education Supplemental (EC-6) - Spanish - required - English as a Second Language Supplemental - preferred - Principal (EC-12) - preferred - At least 5 years of experience developing professional learning content - School or district leadership experience (required) - Extensive content knowledge in Spanish Language Arts and Reading (SLAR) and Reading Language Arts (RLA) TEKS, including foundational literacy - At least 3 years of experience facilitating professional development workshops for teachers and administrators - At least 1 year of experience supporting and leading implementation of Texas Education Agency OER instructional materials (“COVID Emergency Response” or “Bluebonnet Learning) - Extensive, expert knowledge of pedagogical approaches - Unmatched communication, writing, and editing skills Attributes - Deep content and pedagogical knowledge as they relate to improving instruction and leadership at all levels of a school system - Extensive knowledge of public, charter, and private schools as well as the regional priorities, laws, and influences that impact education - Passion for and commitment to the importance of high-quality, knowledge-rich curriculum - Commitment to high standards, instructional quality, and continuous improvement for oneself and others - Receptivity to feedback with a focus on reflective practice - Highly collaborative with the ability to consistently exhibit diplomacy, tact, and integrity - Appreciation for the challenges and victories faced everyday by educators and their leaders working toward improving student learning outcomes - Empathy, curiosity, and the desire to continually grow as a learner - Deep belief that every child is capable of greatness Required Education - Bachelor’s degree - Preferred: Master’s degree in curriculum and instruction and/or administration Status - Full-time - Location: Remote - Future travel (~20%) may be required - Must live in Texas or adjacent to the region Salary The base salary range for this position is $90,000-$100,000, however the offered salary may be higher or lower than the above range dependent on numerous factors including, but not limited to location, work experience, skills and internal equity considerations. The base salary is not inclusive of benefits or other incentives. Application Process A cover letter and resume are required to be considered for this position. New employees will be required to successfully complete a background check and provide declaration of COVID-19 vaccination status. We do not require COVID-19 vaccination as a condition of employment; however, your vaccination status could impact your ability to perform this role at certain client sites. Any communication to applicants relating to the Great Minds hiring process will only come from email addresses with the domains greatminds.org or greatminds.recruitee.com. If in the course of the application or hiring process with Great Minds you are contacted through another domain, are requested to provide banking or other sensitive information, or you note any other suspicious activity, please contact security@greatminds.org. Great Minds is an equal opportunity employer. We will extend equal opportunity to all individuals without regard to race, religion, color, sex (including pregnancy, sexual orientation, and gender identity), national origin, disability, age, genetic information, or any other status protected under applicable federal, state, or local laws. Our policy reflects and affirms the organization’s commitment to the principles of fair employment and the elimination of all discriminatory practices.

• End-to-end Luna AI deployments: kickoff through go-live, across single clinics and 40+ location health systems. • Customer-facing project management: build and run the implementation plan, hold weekly working sessions, drive decisions and remove blockers. • Cross-functional orchestration: partner with Engineering (integrations, custom workflows), Implementation (config, testing), and CS (training, handoff) to compress time-to-live. • Quality bar: own UAT, call QA, and Tier 1/2/3 standardization sign-off before every launch — no customer goes live with a Luna that isn't ready. • Process improvement: every deployment should teach us something. Feed learnings back into playbooks, templates, and product requests. • Ruthless prioritization: when six customers are launching the same week, you decide which calls happen, which get async updates, and which can wait.

Role Description Luna AI is Steer's autonomous voice agent — answering calls, booking appointments, and navigating patient inquiries across thousands of clinic lines. We need an Onboarding Manager who can deploy Luna at warp speed: standing up new customers in days, not weeks, while pulling the right levers across Engineering, Implementation, and CS to deliver speed without compromising quality. - End-to-end Luna AI deployments: kickoff through go-live, across single clinics and 40+ location health systems. - Customer-facing project management: build and run the implementation plan, hold weekly working sessions, drive decisions and remove blockers. - Cross-functional orchestration: partner with Engineering (integrations, custom workflows), Implementation (config, testing), and CS (training, handoff) to compress time-to-live. - Quality bar: own UAT, call QA, and Tier 1/2/3 standardization sign-off before every launch — no customer goes live with a Luna that isn't ready. - Process improvement: every deployment should teach us something. Feed learnings back into playbooks, templates, and product requests. - Ruthless prioritization: when six customers are launching the same week, you decide which calls happen, which get async updates, and which can wait. Qualifications - 3–6 years in customer onboarding, implementation management, or technical project management at a B2B SaaS company. - Track record of deploying complex software into real customer environments — ideally with integrations, configuration, and cross-team dependencies. - Project management depth: you can run a Gantt, but you also know when to throw it out. PMP or equivalent a plus, not required. - Strong technical fluency — comfortable reading API docs, discussing telephony or EHR integrations, and translating engineering tradeoffs for customers. - Healthcare experience (EHRs, provider operations, call center workflows) strongly preferred. - Exceptional customer communication — you set expectations, deliver hard messages early, and make customers feel in control. Requirements - Strong ability to manage multiple projects simultaneously. - Experience in a fast-paced, high-growth environment. - Ability to work collaboratively across teams. Benefits - Competitive base salary commensurate with experience. - Full benefits package (medical, dental, vision). - High-autonomy environment with direct access to executive leadership. - Structured operating cadence with clear goals, metrics, and career growth targets. - Work that touches 19M+ patients — the mission is real.