• Support SAP system users, prioritizing tasks and resolving issues. • User administration in Active Directory (AD), Group Policy (GPO), webmail, and account management. • Monitor servers and verify backups. • Handle internal and external tickets (Level I and II). • Support systems (Ellas, SAP) and integrations with a focus on data quality. • Execute and follow up on infrastructure projects. • Participate in governance and improvement meetings with infrastructure service providers. • Maintain peripherals, configure phone extensions, and provide printer support. • Create technical documentation and maintain a knowledge base. • Assist in creating and maintaining purchase requests in SAP.

Role Description This is the first in a series of four revenue cycle analyst roles in a multi-site, multi-specialty academic medical center. Works in a team environment providing support to revenue analysts and revenue cycle leadership under limited supervision. - Actively communicate and present pertinent information to various audiences. - Understand and recognize the need for billing controls to preserve Mayo's Standard of Ethics and minimize financial and legal risks. - Perform tasks such as: - Error correction - Reconciliations - Data entry - Standard report preparation - Analysis and/or routine compliance activities - Use reporting tools to monitor revenue recognition and billing compliance. - Understand basic Mayo and governmental coding and billing rules and compliance guidelines. - Assist in conducting research and analysis, benchmarking, and audits to ensure reasonableness and accuracy of information. - Identify and implement best practices and improvements. - Provide basic revenue and billing analytics to support department and institutional leadership. - Identify revenue and billing problems and opportunities and communicate to appropriate leaders. Benefits - Medical: Multiple plan options. - Dental: Delta Dental or reimbursement account for flexible coverage. - Vision: Affordable plan with national network. - Pre-Tax Savings: HSA and FSAs for eligible expenses. - Retirement: Competitive retirement package to secure your future. Company Description Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans to take care of you and your family, now and in the future. - Continuing education and advancement opportunities at every turn. - Employees are located at three major campuses in: - Phoenix/Scottsdale, Arizona - Jacksonville, Florida - Rochester, Minnesota - Mayo Clinic Health System campuses throughout Midwestern communities. - International locations. Equal Opportunity All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, protected veteran status or disability status. Mayo Clinic participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization.

Role Description As a Data & Reporting Analyst, you will be a core member of the Revenue Operations & Analytics team. You will partner with stakeholders across sales, marketing, and operations to build scalable analytics solutions that drive smarter, faster, and more informed business decisions. This is a high-impact contract role where the dashboards, pipelines, and insights you build will directly shape how Pie measures growth and drives revenue efficiency. How You'll Do It - Build & Optimize Data Infrastructure: - Write and optimize complex SQL queries in Snowflake (joins, CTEs, window functions, aggregations). - Build and maintain derived tables, data transformations, and analytical datasets. - Understand Snowflake schemas spanning marketing, sales, and policy data; join operational data across systems. - Perform data validation, reconciliation, and quality assurance. - Create Self-Service Analytics: - Build, enhance, and maintain Looker dashboards for Revenue Operations. - Use LookML to model and expose Snowflake tables, define measures, and manage relationships. - Develop and optimize Power BI reports for business stakeholders as needed. - Ensure dashboards are accurate, performant, and aligned with evolving business needs. - Automate & Scale Reporting: - Develop and maintain R scripts to automate recurring reporting and data processing tasks. - Schedule and monitor R jobs (e.g., via Windows Task Scheduler) that query Snowflake, process data, and refresh outputs. - Ingest, transform, and prepare .csv and API-based data feeds for upload to Snowflake. - Automate data delivery to dashboards, spreadsheets, or Looker. - Drive Business Impact: - Partner with stakeholders across Revenue Operations to define KPIs and reporting frameworks. - Support campaign measurement, funnel analysis, and A/B testing when applicable. - Translate analytical findings into clear insights and recommendations for business decisions. - Deliver insights that improve conversion, retention, and operational efficiency. Qualifications - 3+ years of experience in analytics, data engineering, or business intelligence. - Strong SQL proficiency required; experience with Snowflake preferred — candidates with comparable experience in MS SQL Server, Oracle, Postgres, MySQL, or Redshift are encouraged to apply. - Experience with Looker preferred; candidates with comparable experience in Tableau or Power BI are encouraged to apply. - Proficiency in R or Python for data transformation, automation, and ETL tasks. - C1 or C2 English proficiency required for effective communication with US-based stakeholders. - Excellent problem-solving and communication skills, with the ability to translate technical work into actionable insights. - Familiarity with statistical concepts (e.g., regression, confidence intervals) is a plus. - Experience with Salesforce reporting on core objects and relationships is a plus.

• Detectar y contener oportunamente transacciones sospechosas mediante monitoreo continuo, análisis de alertas y aplicación disciplinada de reglas antifraude. • Contribuir a la reducción del riesgo transaccional mediante una gestión ordenada, documentada y escalable de eventos, alertas y patrones inusuales dentro de la operación financiera de Kashio. • Monitoreo transaccional: Revisar operaciones en tiempo real o diferido, identificando señales inusuales que puedan representar riesgo de fraude o comportamiento atípico. • Análisis de alertas antifraude: Evaluar alertas generadas por motores, reglas o controles internos, aplicando criterios definidos por el área para determinar acciones iniciales. • Identificación de patrones básicos: Detectar múltiples pagos, montos inusuales, datos de usuario atípicos, comportamientos repetitivos o inconsistencias operativas relevantes. • Ejecución de acciones preventivas: Aplicar bloqueos preventivos, solicitudes de revisión, registros de caso o derivaciones, de acuerdo con los procedimientos aprobados. • Escalamiento oportuno: Derivar casos complejos o de mayor criticidad al equipo especializado, asegurando que la información llegue completa, clara y con evidencias suficientes. • Documentación y trazabilidad: Registrar hallazgos, acciones ejecutadas y evidencias en las herramientas definidas, cuidando la confidencialidad y disponibilidad de la información. • Coordinación operativa: Interactuar con Customer Support, Operaciones, Producto, Tecnología y Compliance cuando sea necesario para completar validaciones o resolver casos. • Uso responsable de herramientas digitales e IA: Apoyarse en herramientas de productividad, análisis y automatización para ordenar información, acelerar revisiones y mejorar la calidad del monitoreo. • Cumplimiento transversal: Actuar conforme a los lineamientos de Seguridad de la Información, Protección de Datos Personales, PLAFT, SST, PSHS y demás normativas aplicables a Kashio.