Grafana Labs logo
Grafana Labs

Grafana Labs supports organizations’ monitoring, visualization and observability goals. 950,000+ active installations

Manager, Observability Architects

ArchitectArchitectFull TimeRemoteSeniorTeam 501-1,000Since 2014H1B SponsorCompany SiteLinkedIn

Location

United States

Posted

31 days ago

Salary

$235K - $286K / year

Seniority

Senior

5 yrs expEnglishCloudGrafanaOpen Source

Job Description

Manager, Observability Architects

Grafana Labs

• Attract, recruit, ramp, and mentor a team of great Observability Architects from diverse backgrounds and experiences. • With our Engagement Management team, help define, build and execute impactful customer lifecycle frameworks. • Get the best out of your team with a servant-based leadership approach. Adopting a player/coach mentality will be critical here, ensuring that you balance your field responsibilities with the needs of your team. • Be responsible for retention and expansion. • Direct the bulk of your day-to-day work based on guidance and goals from leadership, owning the planning, actions and outcomes of the region. • Partner with the US Sales leadership on customer programs, marketing initiatives and community/company events to drive adoption and expansion within our customer base. • Executive sponsorship of key accounts in the region will be key to your success. The right candidate will be a thought leader to customers and internally within Grafana Labs. • Understanding and contributing to your key customers’ strategies for adoption of Grafana technologies. Developing programs and collateral to enable them to achieve their goals. • Ensure that your customers’ requirements are being met with our product through partnership with Product Management and Engineering. • Own and report on the quarter over quarter cadence of your team while they help prospects evaluate our software with demonstrations, technical deep dives, trials and POVs. • Educating and enabling viewers, editors, and architects how to leverage the Grafana stack. • Assist with building/modifying critical SLA dashboards within the production environment. • Work closely with our sales team to articulate the overall Grafana value proposition, vision, and strategy to customers. • Proactively communicate with customers and internal teams to provide a feedback loop on our products and the competitive landscape. • Work with the team to enhance documentation, write blog posts, record videos, contribute knowledge base articles, and create other public and internal enablement material.

Job Requirements

  • Located in a PST Timezone
  • 3+ years leading a team, 5+ years in the high tech industry having held roles such as TAM Manager, SE Manager, Developer, Sales Engineer/Architect, Manager, etc.
  • Direct experience mentoring, developing people and managing performance over time.
  • Experience in Open Source selling or Cloud first/Product led sales go to market motion a big plus.
  • Deeply knowledgeable of the Operational Expertise in the Grafana Platform (LGTM) and/or competing observability products.
  • Direct experience selling monitoring/data/visualization products.
  • You will be creative in solving Customer Adoption Challenges.
  • Proactively assist customers with technical issues that may arise and assist in the troubleshooting and root cause analysis.
  • Identify and provide timely workarounds and solutions to meet a customer’s business needs.
  • You have extensive Grafana deployment design expertise
  • You will need first class written and oral communication skills to collaborate with our remote-first internal teams and with our worldwide customers. You will need to be able to skillfully articulate our value proposition and the technical advantages of our products.
  • You will love solving technical challenges and thrive on bringing creative solutions to our customers.

Benefits

  • 100% Remote, Global Culture - As a remote-only company, we bring together talent from around the world, united by a culture of collaboration and shared purpose.
  • Scaling Organization – Tackle meaningful work in a high-growth, ever-evolving environment.
  • Transparent Communication – Expect open decision-making and regular company-wide updates.
  • Innovation-Driven – Autonomy and support to ship great work and try new things.
  • Open Source Roots – Built on community-driven values that shape how we work.
  • Empowered Teams – High trust, low ego culture that values outcomes over optics.
  • Career Growth Pathways – Defined opportunities to grow and develop your career.
  • Approachable Leadership – Transparent execs who are involved, visible, and human.
  • Passionate People – Join a team of smart, supportive folks who care deeply about what they do.
  • In-Person onboarding - We want you to thrive from day 1 with your fellow new ‘Grafanistas’ to learn all about what we do and how we do it.
  • Balance is Key - We operate a global annual leave policy of 30 days per annum. 3 days of your annual leave entitlement are reserved for Grafana Shutdown Days to allow the team to really disconnect. *We will comply with local legislation where applicable.

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