• Provide ongoing technical account management from solution implementation, ensuring correct platform adoption and alignment with contractual expectations. • Act as the post-implementation focal point for the client relationship, ensuring clear communication between the client and internal teams. • Orchestrate technical and operational requests, ensuring proper prioritization and efficient resolution. • Translate technical needs into practical solutions, increasing perceived value of products and services. • Proactively identify issues, risks and improvement opportunities in client operations, proposing structured adjustments, optimizations and corrective actions. • Monitor customer success indicators (adoption, platform usage, stability and operational results), anticipating possible dissatisfaction and opportunities for account growth. • Develop and implement AI agents to automate and optimize account management processes, including data analysis, risk identification and insight generation. • Integrate AI-based solutions into internal workflows to promote scalability and operational efficiency gains. • Support retention, expansion and relationship-strengthening initiatives, acting consultatively and focused on long-term results. • Participate in interactions with international teams, leading meetings and alignments in English.

• Own the full lifecycle of government opportunities: intro → qualification → stakeholder navigation → close → early relationship ownership • Own a revenue target tied to closing Signed Design Partnerships (SDPs) and converting them into paid deployments • Build, manage, and advance a pipeline of public sector opportunities from early signal through close • Convert warm inbound / network-driven opportunities into Signed Design Partnerships (SDPs) • Navigate complex government buying processes across agencies, departments, and stakeholders • Drive momentum in ambiguous environments where there is interest but no clear owner • Build relationships across city/state agencies, mayoral offices, permitting/ infrastructure departments, and public sector ecosystems • Partner closely with product & engineering to translate customer needs into deployable solutions • Operate as a hybrid, seller (close deals), operator (move things forward without structure), and early account owner (maintain momentum post-close

• Manage and strengthen relationships with key customers across the Midwest and East Coast regions. • Identify and pursue new business opportunities within the assigned territory. • Conduct regular customer visits, trials, and technical discussions to ensure satisfaction and growth. • Collaborate with internal teams (customer service, R&D, technical, sales) to meet customer needs. • Maintain accurate customer records, call reports, and opportunity tracking in CRM systems. • Prepare sales forecasts and actively manage the sales pipeline. • Gather competitive intelligence and monitor market and industry trends. • Attend and represent the company at regional and national trade shows. • Develop and execute strategic account plans to drive sustainable growth. • Support pricing discussions, contracts, and supply agreements in coordination with internal teams. • Act as a liaison between customers and technical teams to resolve issues efficiently. • Coordinate with logistics, production, and supply chain teams to ensure reliable order fulfillment.

• Prepare and maintain schedules of detailed activities to accomplish procurement objectives within a specified time period for clients • Implement and adhere to project procedures from project identification, assistance in overseeing the development and review of project scope of work, proposal review, ensuring contract compliance, through notice to proceed, and construction execution necessary to accomplish a specific objective for various Job Orders • Ability to read and understand construction plans and specifications, with a depth of knowledge in conducting a comprehensive price proposal review as well as create and review detailed construction line item proposals • Ability to train contractors in Gordian software, client procedure and assist in client contract bidding • Communicate clearly and effectively with clients and internal team members to ensure projects are completed on time and on budget