• Serve as the primary point of contact for customers, ensuring their needs are met throughout their journey with AssemblyAI. • Evaluate customer use cases and proactively identify opportunities to integrate voice AI into their product roadmaps. • Manage a portfolio of technical customers, primarily communicating asynchronously and ensuring timely, high-quality support. • Lead commercial and project meetings, focused on demonstrating the value of our voice AI capabilities. • Drive growth in customer usage of the API across varying product offerings and end customer use cases. • Build strong connections with our customers to ensure their long-term success with our platform. • Act as a thought leader and customer advocate, providing insights and feedback to drive the future direction of our product roadmap.

• Prepare materials and presentations, perform analyses, and participate in meetings with stakeholders to monitor the periodic portfolio and the engineering project portfolio • Monitor deadlines and ensure compliance with the execution standards of the management's engineering project portfolio, according to the scheduled period • Prepare and/or update information in spreadsheets, KPIs, minutes, and presentations to track the entire engineering project portfolio of the management, according to the period schedule • Attend meetings with discipline leaders and the Planning & Management team coordinator regarding intake of project requests into the management portfolio • Verify with requestors the continued need for project requests included in the portfolio

Role Description This role is US Remote — Forward Deployed Engineers spend approximately 50% of their time on-site at customer facilities across North America. As a Forward Deployed Engineer (FDE), you work directly with manufacturers to design, build, and deploy solutions on Tulip's Frontline Operations Platform. You operate at the intersection of solution engineering, manufacturing operations, and customer outcomes, translating real shop-floor problems into scalable, production-ready solutions. You will embed with customers at their facility to rapidly implement applications, integrations, and workflows that improve quality, productivity, and traceability across manufacturing operations. Qualifications - 8+ years of experience in manufacturing, industrial software, or manufacturing-focused technology roles, with 4+ years in customer-facing or consulting capacities - Hands-on experience with Operations Technology — MES, ERP, quality, or production systems — including architecture and implementation - Proven ability to integrate shop-floor systems and devices (PLCs, machine data, production context) in manufacturing environments - Strong understanding of manufacturing workflows, quality, traceability, and operational constraints; able to walk a shop floor and identify improvement opportunities independently - Track record of leading complex technical initiatives end-to-end in ambiguous, customer-facing environments - Willingness to travel up to 50% to customer sites; BS in Engineering or equivalent experience Requirements - Customer-Embedded Solution Delivery - Partner with plant-level and corporate stakeholders (operators, engineers, IT, quality, operations leadership) to design, build, and deploy Tulip solutions on-site - Integrate Tulip with shop-floor systems including PLCs, MES, ERP, and quality systems, working with machine data, events, and production context - Deploy solutions into live production environments with minimal disruption, troubleshooting issues that span software, data, and operational workflows - Technical Leadership - Serve as the technical authority during customer deployments, advising on architecture, scalability, security, and reliability in regulated or high-availability environments - Lead complex implementations end-to-end, communicating clearly with both technical and operations stakeholders - Document solutions and share learnings across the FDE team and broader Tulip organization - Product & Platform Feedback - Represent the voice of the customer to Product and Engineering, influencing roadmap and feature design - Help generalize customer-specific solutions into reusable product capabilities - Contribute to internal process development, best practices, and cross-team collaboration Benefits - Direct impact on product and culture - Company equity - Competitive benefits package including Health, Dental, Vision, Short-term Disability, Long-term Disability, Life Insurance, AD&D, FSA, Commuter Benefits, Parental Leave, and 401(K) - Flexible work schedule and unlimited vacation policy - Virtual company events and happy hours - Fitness subsidies - Dog-friendly office

Role Description We are seeking a Sr. Data Engineer to design and implement data features utilized by hotels globally. This role will play a pivotal part in supporting and evolving our cloud-based (AWS) decision support environment, providing opportunities to contribute to innovative solutions within the hospitality industry. - Develop and own new data solutions from conception to deployment, employing best practices in data design. - Analyze existing use cases by reviewing code in Python, AWS Glue, AWS Kinesis, and SQL. - Deconstruct complex problems into manageable tasks for streamlined analysis. - Accurately estimate workload and deliver quality features that align with product requirements. Qualifications - Bachelor’s degree in Computer Science or a related field. - Strong experience in software development with SQL, Python, and ETL technologies. - Proven ability in implementing complex, high-volume data transformation solutions. - Experience in designing and modifying data infrastructure to enhance data analysis and reporting. - Excellent communication skills, both oral and written. - Strong interpersonal abilities and management capabilities. - Proficient analytical and problem-solving skills, with a track record of working effectively in dynamic environments. - Availability to participate in on-call rotation and provide after-hours support. Requirements - Familiarity with AWS Aurora, AWS Redshift, AWS Glue, and AWS Kinesis is preferred but not mandatory. - Experience with collaboration tools such as Atlassian Tools, DevOps, and CI/CD practices is a plus. - Knowledge of reporting tools such as SSRS and Logi Report (JReport) is advantageous. Technologies - AWS (including Glue, Kinesis, Aurora, Redshift) - Python - SQL Skillset Competencies - Data design and engineering - Complex problem-solving - Effective communication and collaboration - Analytical thinking and decision-making Preferred Qualifications - Experience with CMS platforms (WordPress, Drupal, or headless CMS). - Familiarity with CI/CD pipelines and deployment workflows. - Knowledge of cloud platforms (AWS, Azure, or GCP). - Experience with analytics tools and performance monitoring. - Understanding of security best practices in web development. - Experience working in Agile/Scrum environments. Company Description Encora is a global company that offers Software and Digital Engineering solutions. Our practices include Cloud Services, Product Engineering & Application Modernization, Data & Analytics, Digital Experience & Design Services, DevSecOps, Cybersecurity, Quality Engineering, AI & LLM Engineering, among others. At Encora, we hire professionals based solely on their skills and do not discriminate based on age, disability, religion, gender, sexual orientation, socioeconomic status, or nationality.