AssemblyAI logo
AssemblyAI

Offering speech-to-text APIs for modern developers, AssemblyAI is ultimately on a mission to use the latest deep learning technology to build practical products that make futuristi

Forward Deployed Engineer

Location

California + 1 moreAll locations: California | New York

Posted

30 days ago

Salary

$190K - $240K / year

Seniority

Senior

Bachelor Degree4 yrs expEnglishPythonReactSQLSwitching

Job Description

Forward Deployed Engineer

AssemblyAI

• Serve as the primary point of contact for customers, ensuring their needs are met throughout their journey with AssemblyAI. • Evaluate customer use cases and proactively identify opportunities to integrate voice AI into their product roadmaps. • Manage a portfolio of technical customers, primarily communicating asynchronously and ensuring timely, high-quality support. • Lead commercial and project meetings, focused on demonstrating the value of our voice AI capabilities. • Drive growth in customer usage of the API across varying product offerings and end customer use cases. • Build strong connections with our customers to ensure their long-term success with our platform. • Act as a thought leader and customer advocate, providing insights and feedback to drive the future direction of our product roadmap.

Job Requirements

  • 4+ years of experience as a technical account manager, account manager, solutions architect, sales engineer, or technical consultant.
  • Preferred experience working with SQL, Python, React, and web development frameworks.
  • Familiarity with AI/ML tools is a strong plus.
  • Passion for AI technology and a strong desire to apply it to real-world customer challenges.
  • Ability to proactively identify opportunities for voice AI integration and create detailed execution plans.
  • Are willing to wear many hats (software engineer, product manager, account manager, and support), passionate about unblocking issues for customers, and excited about problem-solving.
  • Operate with high energy, adept at frequent context switching, and capable of managing multiple projects simultaneously with expansive ownership.

Benefits

  • 100% employer-paid benefits
  • 401k match up to 4% for US-based full time team members
  • Flexibility of being fully remote

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