Role Description As an Enterprise Specialist on the Product Support team, you'll have the exciting opportunity to partner with the Enterprise Support Manager to help define and elevate our Enterprise Support function. This team will be responsible for crafting what exceptional support looks like for Figma's top customers. You will be delivering the kind of experiences that build trust throughout the Figma community, from customers to key internal partners, such as Sales, Product, and Engineering. This is a full time role that can be held from one of our US hubs or remotely in the United States. What you’ll do at Figma: - Develop expertise of Figma's products and the journey of our customers, from Product Designers to Account Administrators, to accurately diagnose sophisticated inquiries. - Interact with Figma customers daily via email, taking ownership over cases from start to resolution. - Partner closely with Sales teams to guide large scale organizations through complex workspace configurations, acting quickly to address technical issues and ensuring successful account setup. - Operate as the voice of the customer, capturing both product and process gaps in the experience and presenting data-backed cases for new feature development and process automation. - Act as designated point of contact for high-risk escalations and issues, proactively engaging the appropriate partners, and owning communication through to solution. - Identify trends and communicate insights to our Product and Engineering teams to advocate for bug fixes, process improvements, and feature enhancements. - Engage in pilot programs and experimentation to identify efficient approaches for delivering fast and personalized interactions to meet performance expectations and customer commitments. - Recommend foundational tooling and processes in partnership with our Product Support Operations teams to ensure we are set up to scale. Qualifications - 3+ years' experience working in a Support environment for a technical SaaS product, ideally supporting Enterprise customers. - Experience working with system administration for large end-user communities or guiding customers through complicated implementations. - Experience in evaluating business impact of technical issues to drive cross functional alignment, prioritization, and timely resolutions. - Consultative communication skills with the ability to tailor a message for your audience. You can translate complex concepts into concise explanations and summarize customer issues to technical and non-technical audiences. Requirements - Experience troubleshooting SAML/SSO and SCIM configurations for large-scale organizations (preferred). - Skilled in using tools such as Adobe XD, Sketch, and/or Framer and a passion for UX/UI development (preferred). - Familiarity with or willingness to learn AI concepts (e.g., prompt refinement, natural language tools, generative AI, machine learning basics) (preferred). Benefits - Equity to employees. - Competitive package of additional benefits, including health, dental & vision. - Retirement with company contribution. - Parental leave & reproductive or family planning support. - Mental health & wellness benefits. - Generous PTO and company recharge days. - Learning & development stipend. - Work from home stipend. - Cell phone reimbursement. - Sales incentive pay for most sales roles and an annual bonus plan for eligible non-sales roles.

Role Description Paid Family Caregiver – Home Help Program (Must Be Currently Caring for a Family Member) Location: Michigan (Statewide) Are you already caring for an elderly or disabled family member? The State of Michigan’s Home Help Program allows you to get paid to care for your loved one at home. Qualifications - Care recipient must have active Medicaid - Caregiver must be 18+ and live in Michigan Requirements - Care recipient must have active Medicaid - Caregiver must be 18+ and live in Michigan Benefits - Dental insurance - Flexible schedule - Paid time off - Paid training - Referral program - Vision insurance Company Description ✔ We Partner With Major Medicaid Health Plans: - UnitedHealthcare - Molina Healthcare - Meridian Insurance This allows for a smoother, faster enrollment process and better support for both caregivers and recipients. To Apply Click “Apply Now” and our team will contact you with next steps. Job Types - Full-time - Part-time Shift Availability - Day Shift (Preferred) - Night Shift (Preferred) - Overnight Shift (Preferred)

Role Description Xplore is now hiring Bilingual Customer Service Representatives in the Cornwall/Frederiton/Woodstock area to fully train and work all from the comfort of your own home! - Connect directly with customers to support in solving challenges. - Learn through multiple development channels. - Multi-task while dealing with stress experienced in remote work. - Complete at-home learning with a robust training program. Qualifications - Bilingualism (French/English) is required. - Experience in a contact center environment considered an asset. - Previous remote working experience is an asset. - Strong customer focus and a willingness to learn. - Self-motivated with a demonstrated ability to work independently. - Highly reliable with the ability to maintain regular attendance and punctuality. - A high level of accountability and trustworthiness. - Well-developed interpersonal and customer service skills. - Strong time management and organizational skills. - Ability to analyze and solve problems with strong attention to detail. - Ability to prioritize and multi-task while adapting in a fast-paced work environment. Requirements - A dedicated, private home office space in your residence. - The ability to work a flexible schedule between 7:00am – 11:00pm Atlantic time. - High-speed internet connection with download speeds of at least 25mbps (speed tests required). Benefits - Competitive compensation package. - $3.00/hour Bilingual Premium (French/English). - Bonus incentive opportunities up to $2,800 annually. - Excellent company benefits including health and dental. - Matched participation in group RRSP. Company Description Xplore Inc. is Canada’s fibre, 5G and satellite broadband company for rural living. Xplore is committed to the relentless pursuit of an improved broadband experience for all Canadians. Xplore is building a world-class fibre optic and 5G wireless network to enable innovative broadband services for better everyday rural living, for today and future generations.

Role Description Serve as the primary contact for sales partners and their assigned sales volume using standardized processes and concepts. - Create and maintain solid professional relationships with assigned sales partners. - Identify the needs of these sales partners and their customers. - Understand the sales partners’ current sales figures and goals, and proactively assist them to meet or exceed these goals. - Provide aggressive competitive pricing through research and negotiation, especially when volume goes beyond special pricing with our Preferred Suppliers or when the sales partner requests are related to a competitive situation. - Obtain quotes and, when requested, prepare product presentations for clients. - Order self-promotion aids and spec samples for sales partners. - Provide sales partners with creative selling ideas and stay current with trends in the industry. - Attend supplier webinars, meetings, and industry events when they occur. - Provide timely and innovative solutions to the sales partner. - Educate sales partners on matters regarding products and services and assist with questions regarding Geiger processes. - Assist with the duplication of a previous customer order with guidance from sales partners. - Follow through on orders and questions pertaining to the assigned sales partners, from start to finish with the support of internal associates. - Perform maintenance on orders. - Correct and revise orders, research and answer commission questions, and make adjustments if needed. - Coordinate the art proofing process from suppliers to the sales partner and/or customer. - Proof orders for complete details related to product, pricing, decoration, and shipping accuracy. - Assist with expediting rush orders, including negotiating with suppliers on expedited shipping terms. - Conduct research and resolve problems presented by internal associates. - Develop knowledge of billing and receivable functions to ensure that orders are processed accurately in accordance with special customer needs. - Work with internal associates to set up and monitor special procedures required to meet customers’ specific needs. - Respond timely to incoming calls, emails, and messages with helpful answers and guidance. - May require travel to company events or industry trade shows. - Maintain regular communication with the direct Manager and or Regional Vice President of Sales for assistance in determining appropriate service guidelines and to discuss special requests or needs as necessary. - Assist assigned Region as requested by corporate management. - Perform other duties as assigned. Qualifications - Duties require knowledge and proficiency in math, writing, technology, and communications. - Specialized product and industry knowledge is necessary. - Two years of progressively responsible customer service or sales experience. Requirements - Strong written, negotiation, and verbal skills. - Good interpersonal skills. - Strong knowledge of customer relations. - Effective conflict resolution skills. - Ability to multitask efficiently. - Strong team collaboration capabilities. - Good sense of judgment. Physical, Mental and Environmental Requirements - Physical Requirements: - Prolonged periods of sitting at a desk or computer. - Typing and using a computer keyboard for extended periods. - Answering phone calls and communicating with customers via email. - Ability to travel. - Mental Requirements: - Ability to concentrate for extended periods of time paying close attention to detail. - Ability to handle multiple tasks simultaneously and manage time effectively. - Ability to process information quickly and recommend solutions. - Environmental Requirements: - Working indoors in an office environment or remote location. - Use of standard office equipment such as computers, phones, and printers. - Interaction with team members. - Occasionally interact with customers in person, via phone, or email. Certification Requirement - Industry certification at the CAS (Certified Advertising Specialist) level. Supervisor Responsibilities - None. Geiger is an Equal Opportunity/Affirmative Action Employer: We are committed to creating an inclusive environment for all our associates.