Role Description Serve as the primary contact for sales partners and their assigned sales volume using standardized processes and concepts. - Create and maintain solid professional relationships with assigned sales partners. - Identify the needs of these sales partners and their customers. - Understand the sales partners’ current sales figures and goals, and proactively assist them to meet or exceed these goals. - Provide aggressive competitive pricing through research and negotiation, especially when volume goes beyond special pricing with our Preferred Suppliers or when the sales partner requests are related to a competitive situation. - Obtain quotes and, when requested, prepare product presentations for clients. - Order self-promotion aids and spec samples for sales partners. - Provide sales partners with creative selling ideas and stay current with trends in the industry. - Attend supplier webinars, meetings, and industry events when they occur. - Provide timely and innovative solutions to the sales partner. - Educate sales partners on matters regarding products and services and assist with questions regarding Geiger processes. - Assist with the duplication of a previous customer order with guidance from sales partners. - Follow through on orders and questions pertaining to the assigned sales partners, from start to finish with the support of internal associates. - Perform maintenance on orders. - Correct and revise orders, research and answer commission questions, and make adjustments if needed. - Coordinate the art proofing process from suppliers to the sales partner and/or customer. - Proof orders for complete details related to product, pricing, decoration, and shipping accuracy. - Assist with expediting rush orders, including negotiating with suppliers on expedited shipping terms. - Conduct research and resolve problems presented by internal associates. - Develop knowledge of billing and receivable functions to ensure that orders are processed accurately in accordance with special customer needs. - Work with internal associates to set up and monitor special procedures required to meet customers’ specific needs. - Respond timely to incoming calls, emails, and messages with helpful answers and guidance. - May require travel to company events or industry trade shows. - Maintain regular communication with the direct Manager and or Regional Vice President of Sales for assistance in determining appropriate service guidelines and to discuss special requests or needs as necessary. - Assist assigned Region as requested by corporate management. - Perform other duties as assigned. Qualifications - Duties require knowledge and proficiency in math, writing, technology, and communications. - Specialized product and industry knowledge is necessary. - Two years of progressively responsible customer service or sales experience. Requirements - Strong written, negotiation, and verbal skills. - Good interpersonal skills. - Strong knowledge of customer relations. - Effective conflict resolution skills. - Ability to multitask efficiently. - Strong team collaboration capabilities. - Good sense of judgment. Physical, Mental and Environmental Requirements - Physical Requirements: - Prolonged periods of sitting at a desk or computer. - Typing and using a computer keyboard for extended periods. - Answering phone calls and communicating with customers via email. - Ability to travel. - Mental Requirements: - Ability to concentrate for extended periods of time paying close attention to detail. - Ability to handle multiple tasks simultaneously and manage time effectively. - Ability to process information quickly and recommend solutions. - Environmental Requirements: - Working indoors in an office environment or remote location. - Use of standard office equipment such as computers, phones, and printers. - Interaction with team members. - Occasionally interact with customers in person, via phone, or email. Certification Requirement - Industry certification at the CAS (Certified Advertising Specialist) level. Supervisor Responsibilities - None. Geiger is an Equal Opportunity/Affirmative Action Employer: We are committed to creating an inclusive environment for all our associates.

Role Description The Outbound Legal Customer Service Representative (Legal CSR) acts as the first point of contact for our Pro-Driver members, answering and managing their inquiries for information or service. - Provide excellent customer service for members, attorneys, and associates through quality outbound phone calls. - Place a minimum of 10 outbound calls by phone call, per hour. - Achieve and maintain a maximum 5-minute average call handle time. - Utilize a maximum of 30 minutes in Follow-Up status (Follow-Up status is defined as time unavailable after a call). - Obtain specific information about membership and input into TVC personal portal. - Precisely note member files that accurately reflect the interaction. - Clearly explain and provide instruction to ensure the member completes any necessary paperwork, follows specific and applicable procedures for their situation. - Support translation of inbound and outbound phone calls, document, and e-mail on behalf of members, attorneys, courts, associates, and/or providers from one language to another as required (for bilingual positions). - Submit planned leave requests 6 or more business days prior to the time being requested. - Maintain good attendance by being present and available during assigned shifts. - Report directly to Supervisor 1 business day or more in advance for unplanned leave or emergencies. - Achieve and maintain effective, responsive, and prompt communications with Manager, Supervisor and staff through virtual channels (I.e. Email, Phone Call, Teams Instant Message and Teams Meetings). - Complete assigned training material to company standards (I.e. KnowBe4, Lessonly, Virtual, Ongoing Training and/or Instructor-Led). - Stay aware of TVC Pro-Driver policies, plans, services, and procedures. - Perform all other duties as assigned and required. - Handle inbound calls in the event the outbound call volume is low. Qualifications - High School Diploma (or GED) required (or relevant work experience). - 2+ years customer service experience. - Must be fluent in English/Russian. - Working knowledge of MSOffice, data entry applications and conducting internet searches. - Keying speed of a minimum of 35 WPM. Requirements - Exceptional communication and interpersonal skills with an emphasis on customer service, including telephone etiquette, voice quality, articulation and listening skills. - Ability to work independently and with a team in a fast-paced environment. - Fluent in virtual communications (Emails, Instant Messaging and Calls). - Familiarity with legal terms is a plus. - Specific vision abilities may include close vision, distance vision, color vision, depth perception and the ability to adjust focus. Benefits - $18 p/hr - Paid Time Off - Flexible Scheduling - Medical/Dental/Vision Insurance after 30 days - Career Development - Hiring Immediately Company Description TVC Pro-Driver is a member of the Love’s Family of Companies and is a commercial driver’s license (CDL) protection subscription service with more than thirty-five years of experience assisting individual drivers and fleets in reducing or dismissing fines, preventing downtime for court and protecting compliance, safety and accountability (CSA) scores.

• Proactive monitoring of customer platform usage during sales cycles via system alerts, email workflows and support tickets to ensure any issues that arise are successfully and rapidly resolved internally and with customers • Respond to, triage and drive resolution of all inbound support requests from customers and their buyers • Own escalated support issues to ensure that production blocking issues are rapidly resolved • Conduct proactive customer check-ins on platform usage with customer users while documenting feedback to drive improved customer results • Leverage our BI tool/platform to provide scheduled and ad-hoc customer analytics and reporting to ensure all customer deliverables and alerts are on-time and error free • Work with responsible Customer Team Managers to complete technical configuration, implementation and testing tasks/tickets during new customer onboarding and subsequent software upgrades • Play a key role in a range of initiatives to improve customer outcomes, platform adoption and productivity • Create and/or update internal support and external customer documentation • Be a subject matter expert in the Spoiler Alert platform and system features, functions and capabilities

Company OverviewAt Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future. Department OverviewMotorola Solutions is a global leader in professional mobile communications, renowned for its heritage of technological innovation and extensive installed systems worldwide. Our core focus is implementing mission-critical digital mobile communication systems for Government and Public Safety customers. This new and exciting opportunity is within Customer Support Management, where we are committed to consistently offering the very best service to our valued customers. Our people are vital, serving on the front lines to build strong, long-term business relationships and promote our products and services. We pride ourselves on our knowledge, expertise, and problem-solving capabilities. This specific role will support State and Local governmental entities across Central and Eastern New York State, Massachusetts, New Jersey, and Connecticut. Job Description - The Customer Support Manager (CSM) provides intense and appropriate customer focus and satisfaction during the delivery of Motorola’s Lifecycle Service products. - Manage government contracts with responsibility for the successful delivery of service products for local government customers. - Manage the relations with external partners responsible for delivering service products to customers, is responsible for contract renewals, proposals, accurate forecasting, development of statements of work, and meeting P&L and receivables goals, overseeing contract P&L performance including meeting service billing and cost performance goals. - Responsible for marketing sophisticated/integrated service programs to multiple layers within customer organizations and works closely with the direct and indirect sales teams. - Responsible for the development of service account plans and profiles, goals and strategies within assigned accounts. - There is a major emphasis on developing customer relationships that will position Motorola for Service growth throughout the designated customer base. - The CSM must be willing to travel throughout the designated region (Northeast) and meet with customers face to face on a regular and ongoing cadence. - Provide customers a single point of contact for customer management and ensure service delivery and Service Level Agreements (SLA) compliance. - Work with customers to discuss concerns and drive corrective actions to closure. - Manage and maintain services scope as per services contract and ensure customers understand their obligations in regard to service deliverables. - Ensure that customers receive appropriate and timely reporting as required by the Services Contract. - Manage sub-contractors’ deliverables and adherence to agreed scope and outcomes. - Manage product quality issues as needed - Engage as needed in the case management process to ensure proper service delivery - Assist partners, vendors, and customers as needed with payment and billing issues - Identify and implement areas for improvement to ensure improved service quality and best practice delivery - Ensure all operational documentation remain up to date and relevant - Manage third party vendors - Manage contract change management - Work with Service Contract and Subscription Operations (SCSO) for contract loading, renewals, and service contract change order requests. - Gather and provide Booking Packages to SCSO for contract loading - Work closely with the Motorola Program Manager (PM) to provide a smooth transition from project implementation to warranty support and service delivery. - The CSM ensures that there are clearly documented support/service expectations and processes for the customer. They seek to understand customer expectations and needs to ensure that their operational requirements are identified, properly supported, and if not what additional services can be proposed. - Work with customer and field teams to create and/or update existing Customer Support Plans (CSP) - Create customer and service provider Statements of Work - Execute contract documents and obtain customer purchase orders - Manage the service contract renewal process for all assigned lower complexity service agreements; including but not limited to customer inventory updates, SOW updates, CSP updates, 3rd party vendor pricing updates / changes, Installation Agreements (write-up, obtain PO, and manage) - Lead and manage the coordination of variation and other change request response and implementation of approved changes. - Oversee the change implementation into service delivery operations in coordination with Customer. - Work with customers on up-sell/cross-sell - Participate in the forecasting of revenue and margin related to Maintenance Agreements, Work Tickets, and Installs. - Achieve stated on time contract renewal goal - Achieve stated services growth goal for assigned contracts - Able to communicate with customer IT personnel regarding WLAN and wired infrastructures. Candidate Requirements - The CSM must reside in the territory to fully support their customers. The state of New Jersey is preferred. - Must be a U.S. citizen with ability to obtain necessary security clearance as required by government contract - Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position. #LI-CC1 Target Base Salary Range: $80,000 - $110,000 USD Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate. ​ Basic Requirements - 4+ years of experience in one of the following: Lifecycle Services, Account Management, Management, Customer Service, Sales, Systems Implementation, Integration, LMR Sales, LMR Engineering, Customer Support, Customer Account Management, Project Management, Public Safety, Military or Technical Services Sales. - Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position. - Must be able to obtain background clearance as required by government customer(s) Travel Requirements10-25% Relocation ProvidedNone Position TypeExperienced Referral Payment PlanYesOur U.S. Benefits include: - Incentive Bonus Plans - Medical, Dental, Vision benefits - 401K with Company Match - 10 Paid Holidays - Generous Paid Time Off Packages - Employee Stock Purchase Plan - Paid Parental & Family Leave - and more! EEO Statement Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team. We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete this Reasonable Accommodations Form so we can assist you.