• Betreuung unserer Kunden in allen Fragen rund um die von uns betriebenen IT-Systeme • Installation, Betrieb und Wartung von Serversystemen inkl. entsprechender Dokumentation • Durchführung von Anpassungen an den Betriebssystemen und Anwendungsprogrammen • Analyse und Behebung auftretender Störungen im HW- und SW-Bereich im direkten Kontakt mit den Usern (1st und 2nd-Level-Support) • Administration von virtuellen Windows-Servern und der VMware-Plattform

Role Description We're seeking an Opportunity Coordinator that is passionate about finding and growing opportunities aligned with Flexion's fundamentals, capabilities and approaches. The ideal candidate will be adept at working in a highly collaborative environment, leveraging their skills and experience to drive growth and ensure that our projects not only meet but exceed our standards and expectations. You'll be responsible for identifying, filtering, and helping to capture new opportunities within the Centers for Medicare and Medicaid Services. The ideal candidate brings a robust blend of strategic thinking, leadership qualities, strong attention to details, and experience delivering Digital and IT Services. - Identifying new business opportunities through the use of software tools, Flexion contacts and personal relationships - Managing a business development pipeline and reporting new opportunities - Facilitating collaborative bid evaluation discussions - Collaborating with Flexioneers to develop winning solutions and proposals - Ensuring proposals are compliant with client and Flexion compliance requirements - Nurturing relationships with client stakeholders within organizations where Flexion is delivering services - Creating customer success and account management strategies in concert with Flexioneers and customer teams - Identifying and cultivating relationships that align with Flexion’s culture and capabilities with clients, service delivery partners, and industry and technology partners - Representing Flexion at industry working groups, trade shows, and conferences fostering relationships with agency leaders and user communities Qualifications - At least 5 years working in a customer facing role in the delivery of custom software or digital services - A bachelor's degree or commensurate experience - Experience identifying public sector opportunities that directly led to the delivery of digital services - Referenced success in one or more Federal/state agencies capturing and delivering program-level work with excellent CPARS ratings and/or agency feedback - A humble, can-do attitude - Superb time-management, communication, and problem-solving skills - Excellent verbal and written communication skills for negotiating deals and building relationships with clients, partners, and internal teams - Knowledge of lean and agile methodologies - Strong analytical skills to evaluate business opportunities and make data-driven decisions - Experience networking effectively to build relationships with potential clients, partners, and other stakeholders - Attention to detail and project management skills to ensure compliance and quality delivery of our responses to government client requests for proposals - An open mind, intellectual curiosity, and the desire to continuously learn from others and share what you are passionate about Benefits - Flexibility in work environment - Collaborative and creative work culture - Opportunities for continuous learning and professional development Company Description At Flexion (an agile software company that’s been delivering excellence for over 25 years), our company culture is built on autonomy, trust, and transparency. We empower teams to remain self-sufficient and self-directed by hiring people who can solve complex problems through collaboration.

• Monitor member performance and adherence to OPTN policies, bylaws, and regulatory standards • Conduct routine reviews of member information and identify potential deficiencies or areas for improvement • Analyze membership applications and update requests for completeness, accuracy, and compliance standards • Work with applicants to address deficiencies and ensure necessary documentation is submitted • Prepare application summaries and support committees reviewing membership requests • Perform quantitative and qualitative analysis of member performance metrics and trends • Utilize dashboards and other documentation to support MPSC compliance reviews, performance improvement initiatives, and policy enforcement efforts • Respond promptly to inquiries from transplant centers, OPOs, and laboratories regarding membership applications, compliance, and policy-related questions • Support MPSC activities, including member performance improvement and compliance reviews

Role Description We are searching for a CSR Administrator to work assignments within our fast-paced recovery environment. The qualified individual will be responsible for: - Maintaining account orderliness - Ensuring a field agent is assigned to each account - Updating designated accounts with new information received from the client - Communicating any escalated information to the client or supervisor as needed All of this is processed within a centralized Dashboard housed in our proprietary system. A proficient CSR will be able to: - Facilitate the successful recovery of assigned collateral - Demonstrate basic product and service knowledge - Initiate required actions as needed The responsibilities of this position are performed 100% via computer; it does not require field work or travel. The ideal candidate for this position must be detail-oriented and enjoy customer service-related interactions. Qualifications - Strong phone skills with the ability to give clear and concise direction - Strong multi-tasking and organization skills - 2+ years experience with collateral repossession preferred - Collections/Credit experience would be beneficial - High level of experience using G-Suite, MS Office, and related applications Requirements - High School Diploma or GED - 2+ years Customer Service and Account Management experience - Legal authorization to work in the U.S. indefinitely is required; employer work permit sponsorship is not available for this position Benefits - Incentive Bonus Plans - Medical, Dental, Vision benefits - 401K with Company Match - 10 Paid Holidays - Generous Paid Time Off Packages - Employee Stock Purchase Plan - Paid Parental & Family Leave - and more!