• Own the subscription renewals process for assigned customers, managing 6-month renewal cycles with accurate 3-month forecasting • Generate complex quotes, proposals, and renewal order forms • Develop and execute negotiation strategies that maximize contract value while enhancing customer trust • Proactively notify customers of renewals, price increases, and auto-renewals • Lead account team meetings, create close plans, and track action items • Identify and mitigate renewal risks early, developing risk mitigation plans and managing downsells and churn with Customer Success Managers • Drive upsells through add-ons, automation, and services cross-sells, engaging Account Executives as needed • Collaborate across sales operations, engineering, customer success, contracts, and legal teams • Manage account mergers to rationalize pricing and offers • Maintain accurate information in Salesforce for accounts, opportunities, contacts, renewal pipeline, and forecast • Identify operational improvements in renewal processes

Role Description The Docusign Senior Renewal Manager is a high impact position, responsible for owning and executing a portfolio of high-value renewal contracts in an assigned territory. Senior Renewal Managers have wide-ranging experience and will use professional concepts and company objectives to resolve complex issues in creative and effective ways. They are responsible for minimizing financial attrition, locking in favorable terms with our clients, identifying growth and providing insights to the business that improve future outcomes. Senior Renewal Managers are responsible for ensuring maximum financial results for Docusign while strengthening partnerships with existing customers. This position is an individual contributor reporting to the Director, Renewal Management. Responsibilities - Develop and leverage customer relationships to improve customer retention - Uncover additional opportunities within the Commercial team’s most strategic customers - Manage renewal process and negotiate multi-variable contracts - Drive usage and adoption and consult customers to increase successful adoption of the Docusign Agreement Cloud - Facilitate cross functional support to achieve successful product implementation - Develop and execute strategic territory plans to achieve metrics - Demonstrate expertise within the vertical accounts managed - Foster strong working relationship with Account Executives to support and grow current customer base - Travel as necessary to foster relationships with customers in territory Qualifications - BA/BS degree or equivalent work experience - 5+ years of experience in account management focused on customer retention and sales within the technology or software industry - Familiar with Google suite Requirements - Demonstrated time management, organizational, and multi-tasking skills - Experience with project management and consulting with customers to deploy technology - Excellent business acumen and ability to analyze data to address customer situations - Exceptional verbal and written communication skills, specifically at executive level - Experience building highly consultative customer relationships - Track record of success and over-achievement of quota in past positions - Demonstrated ability to work in a fast-paced environment Benefits - Paid Time Off: earned time off, as well as paid company holidays based on region - Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement - Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment - Retirement Plans: select retirement and pension programs with potential for employer contributions - Learning and Development: options for coaching, online courses and education reimbursements - Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events

At DraftKings, AI is becoming an integral part of both our present and future, powering how work gets done today, guiding smarter decisions, and sparking bold ideas. It's transforming how we enhance customer experiences, streamline operations, and unlock new possibilities. Our teams are energized by innovation and readily embrace emerging technology. We're not waiting for the future to arrive. We're shaping it, one bold step at a time. To those who see AI as a driver of progress, come build the future together. The Crown Is Yours As a Senior Delivery Manager, you'll lead the execution of high-impact, cross-functional initiatives in a fast-changing environment. In this role, you will operate at the intersection of Engineering, Product, and Operations, driving project delivery while adapting to shifting priorities, tight deadlines, and evolving organizational structures. What You'll Do - Lead the planning and execution of complex, high-priority initiatives spanning multiple teams and domains, ensuring successful delivery. - Act as the central coordination point across Engineering, Product, and Operations to align stakeholders and drive execution. - Proactively identify, track, and manage risks, dependencies, and bottlenecks, and drive mitigation strategies. - Manage dynamic team structures, supporting team reorganization based on product needs and initiative priorities. - Ensure clear visibility into progress, timelines, risks, and trade-offs, maintaining transparency with stakeholders at all levels. - Drive a strong execution culture focused on outcomes, accountability, and continuous delivery. - Leverage data and metrics to track delivery performance, identify trends, and drive continuous improvement. - Utilize AI tools (e.g., workflow automation, AI-assisted analysis and reporting) to optimize delivery processes and reduce manual overhead. - Demonstrate strong ownership by taking accountability for outcomes, proactively addressing gaps, and stepping beyond defined responsibilities when necessary. - Adapt your level of involvement based on team and initiative needs, providing hands-on support or facilitation where it adds the most value. What You'll Bring - Bachelor's degree in Computer Science, Engineering, or relevant field - At least six years of experience working as a Scrum Master, Project Manager, or Delivery Manager, ideally within a growing technology company. - Proven experience delivering complex, cross-team projects in a fast-paced, dynamic environment. - Strong stakeholder management skills with the ability to align competing priorities and drive decision-making. - Experience operating in environments with frequent changes in priorities, scope, and team structures. - Solid understanding of software development processes and the SDLC. - Strong problem-solving skills with the ability to identify risks early and drive resolution. - Data-driven mindset with experience using metrics to guide decisions and improve delivery. - Experience using AI tools for delivery optimization (e.g., AI-assisted reporting, workflow automation, data analysis tools) is a plus. - Experience as a Scrum Master or Agile practitioner, applied pragmatically, is a plus. - Experience with Jira, Confluence, and reporting/analytics tools is a plus. - Experience driving process improvements and operational efficiency is a plus. #SG-1 Join Our Team We're a publicly traded (NASDAQ: DKNG) technology company headquartered in Boston. As a regulated gaming company, you may be required to obtain a gaming license issued by the appropriate state agency as a condition of employment. Don't worry, we'll guide you through the process if this is relevant to your role. The US base salary range for this full-time position is 129,600.00 USD - 162,000.00 USD, plus bonus, equity, and benefits as applicable. Our ranges are determined by role, level, and location. The compensation information displayed on each job posting reflects the range for new hire pay rates for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific pay range and how that was determined during the hiring process. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Answer Engine Optimization Manager is a strategic, hands-on role within Citizens’ Digital Content & Experience Strategy organization. This role is responsible for building and operating Citizens’ Answer Engine Optimization (AEO) Center of Excellence, defining how the brand is discovered, interpreted, and represented across AI-driven search and answer environments. As search evolves from links and clicks to answers, citations, and AI-mediated trust, this role focuses on increasing Citizens’ visibility, accuracy, and authority across answer engines such as Google AI Overviews, ChatGPT, Claude, Perplexity, and emerging platforms, especially across top- and mid-funnel journeys. Operating at the intersection of search intelligence, AI discovery, content structure, and governance, this role translates rapidly evolving search dynamics into practical standards, playbooks, and insights that cross-functional can consistently apply. This role partners deeply with Content Strategy, SEO, Social Media, Web Strategy, Brand, PR, Digital Media, Paid Search, Analytics, Product, Technology, Legal, Risk, and Compliance teams to shape how Citizens’ knowledge (expertise, product details, and thought leadership) is structured, governed, measured, and surfaced. Success is measured by trusted visibility, competitive share of answers, accuracy, and clear influence on customer confidence and business outcomes. The ideal candidate is both strategic and hands‑on: a builder who can set vision, define strategy, influence senior stakeholders, and translate rapidly evolving search and AI dynamics into scalable practices, standards, and measurable results. Key Responsibilities Answer Engine & AI Discovery Strategy - Lead the evolution of Citizens’ search practice from traffic‑driven SEO to AEO, focused on visibility, authority, and trust across answer engines. - Develop, operationalize, and scale Citizens’ enterprise AEO strategy and roadmap aligned with business priorities. - Educate stakeholders on how to increase Citizens’ visibility, and measure the quality of traffic sourced from answer engine - Earn cross-functional buy-in, evangelize and implement content and technical AEO best practices. - Analyze how customers encounter Citizens and competitors across answer engines (e.g., Google AI Overviews, ChatGPT, Claude, Meta AI, etc.) and translate insights into actionable strategy. - Develop strong operating routines and drive cross‑functional alignment, goal‑setting, cohesive execution, and shared accountability across partner teams. - Monitor shifts in search behavior, bot activity, AI answer formats, algorithm updates, and system access patterns to identify risk and opportunity. - Synthesize insights into clear, executive‑ready narratives that inform content, product, brand, PR, and experience decisions. Measurement & Search Intelligence - Define and lead next‑generation AEO measurement frameworks that connect: - Visibility: citations, mentions, share of answers - Authority: entity strength and topic‑level ownership - Impact: customer confidence, engagement, and downstream business influence (leads, applications, and product consideration including measuring citation and mention share as well as sentiment) - Build and maintain dashboards that translate complex discovery data into clear insights for senior leaders. - Evangelize actionable insights flowing constantly across content marketing, web development, paid search, social media marketing, PR, and brand marketing. Content Knowledge & Architecture - Drive cross‑functional alignment to structure Citizens content as authoritative, machine‑readable knowledge that is clear for humans and interpretable by answer engines, in partnership with marketing and technology teams. - Support development of answer‑based content models, including: - Definitions, FAQs, comparisons, and decision support - Explicit attribution, sourcing, and disclosures - Modular content designed for reliable reuse in AI‑powered experiences - Apply entity‑based optimization principles to strengthen AI understanding of Citizens’ products, expertise, locations, and brand authority. - Ensure content is factually precise, citation‑ready, compliant, and resilient against AI misrepresentation or hallucination. - Lead the evolution of standards for EEAT, accuracy, and trust signals in AI‑driven discovery environments, including influence across prioritized third‑party and aggregator platforms. Governance, Risk & Cross‑Functional Leadership - Operate within existing SEO and content governance models while helping define new guardrails for AI‑powered search. - Identify, escalate, and mitigate technical, content, or compliance‑related risks tied to answer engine visibility and discovery. - Ensure discoverability improvements align with security, accessibility, privacy, and regulatory standards. Qualifications - 7-10+ years of experience in SEO, search strategy, and digital discovery, ideally within financial services or other regulated, YMYL industries. - Deep understanding of answer engines, AEO, AI powered search, and conversational discovery - Deep understanding of the technical details of AEO as well as answer engines’ impacts on the top and middle of the funnel. - Working knowledge of how LLMs evaluate content quality, authority, and factual consistency. - Experience optimizing answer content (e.g., featured snippets, FAQs, comparisons), including for sensitive or complex topics. - Proven ability to translate complex data into insight, narrative, and strategic recommendation for senior audiences. - Paid search and aggregator experience is a plus but not required. Representative Tools & Analytics (Not Exhaustive) - Adobe Analytics - Google Search Console, Ahrefs, Conductor, Screaming Frog - Familiarity with entity, audience, or influence‑based research tools (e.g., Brandlight, SparkToro) is a plus - Comfort operating with emerging or ambiguous metrics as standards evolve Core Competencies - Strong cross‑functional collaborator and influencer - Analytical, strategic thinker with strong synthesis skills - Comfortable operating in ambiguity and rapid change - Clear, confident communicator (written and verbal) - Curious, test‑and‑learn mindset balanced with sound judgment - Detail‑oriented with a strong appreciation for risk, governance, and accuracy . Hours & Work Schedule - Hours per Week: 40 - Work Schedule: M-F 8-5 In Westwood MA office 4 days 1 day remote. Pay Transparency The salary range for this position is $131,000 - $171,000 per year, plus an opportunity to earn an annual discretionary bonus. Actual pay is based on various factors including but not limited to the work location, and relevant skills and experience. We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens’ paid time off policy exceeds the mandatory, paid sick or paid time-away policy of every local and state jurisdiction in the United States. For an overview of our benefits, visit https://jobs.citizensbank.com/benefits . #LI-Citizens2 About Us Equal Employment Opportunity Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability. Equal Employment and Opportunity Employer Job Applicant Data Privacy Policy Background Check Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.