Role Description Pinchin is seeking an Operations Manager to join our Building Science & Resiliency team. The role reports to the Director. Our Building Science & Resiliency Team exists to optimize how buildings perform and how communities thrive. We’re driven by preventing problems before they start—improving durability, efficiency, and resilience in both new and existing structures. As we expand across the US through organic growth and strategic acquisitions, we’re seeking an Operations Manager who can help shape this future. In this role, you’ll play a key part in developing a growing region, collaborating with experts across the US and Canada, and contributing to meaningful improvements in the built environment while advancing your own career. Your Impact as an Operations Manager: - Lead in keeping the team members and all stakeholders safe. - Assist the Director and Senior Vice President in developing and implementing regional strategies aligned with the Company’s goals. - Oversee project budgets and keep staff on task. - Meet with clients and attend Client and Industry organization meetings/events. - Work to foster strong relationships with existing Clients and develop new Clients. - Lead project team, providing direction, mentorship, coaching, and fostering a collaborative and results-driven culture. - Gather opportunities for work and then prepare/review proposals for potential work. - Assist the Director and Senior Vice President to help drive a culture of effective people management and career development with a focus on growth and preparing successors for key roles. - Perform senior technical, senior review, and client management duties where appropriate. - Engage in professional organizations, attend conferences when necessary, and/or contribute to technical committees in line with their field of work. - Lead by example in the office and in the field in accordance with Pinchin’s Core Values and desired culture. - Other duties as assigned. Qualifications - Bachelor’s degree in related engineering (architectural engineering, civil engineering, construction management, etc.) or architecture field, preferred. - Licensed Architect or Professional Engineer, or ability to obtain license within 12 months of hiring, preferred. - 8 + years of experience in the construction/building industry. - 2 + years of previous management experience. - Technical understanding of the due-diligence inspection process including an in-depth knowledge of performing Property Condition Assessments (PCAs) per ASTM E2018. - Working knowledge of building enclosure systems (waterproofing, roofing, facades, glazing, fenestrations, air/vapor barriers, etc.) and general construction. - Working knowledge of other third-party consultant reports typically performed during due diligence/real estate transactions such as environmental site assessments, zoning letters, surveys, seismic risk assessments, and property resilience assessments. - Proficiency with Microsoft Office. - Strong writing and documentation skills. - Ability to read technical specifications, drawings, and reports. - Valid driver’s license with access to a reliable vehicle. Work-related travel is compensated. - Ability to travel 25% of time outside of immediate region. - Ability to visit projects/job sites and work outside during all seasons. This may include working from ladders, boom-lifts, scaffolds, and rooftops. - Ability to stand and stoop, kneel, crouch, or crawl, lift and/or move up to 50 pounds. Specific vision abilities required by this job include close and distance vision, and the ability to pass a company physical. Benefits - Competitive salaries and great benefits. - Comprehensive Benefit package, including a Health Savings Account, an employer funded Health Reimbursement Account, as well as a Dependent Care FSA ensuring flexible options. - Strong 401(k) plan and employer matching. - Reimbursement for association fees and resources for ongoing development. Company Description Pinchin makes buildings and environments better. We are a multidisciplinary engineering and consulting firm with offices across North America. Our teams bring together expertise in environmental services, compliance, building science and resiliency, occupational health and safety, sustainability, and engineering. We help clients create safe, healthy, and higher performing places through solutions that reflect innovation, care, and deep technical insight. At Pinchin, we empower our people to uphold unwavering principles and work with purpose to create better outcomes for our clients, communities, and environments.

**About the Role** We’re looking for a detail-oriented **Operations Assistant** to support our internal team with attendance tracking and CSR scheduling. This is a **non-voice, operations-focused role** that plays a critical part in keeping day-to-day operations running smoothly. If you enjoy building structure, working with data, and making sure everything (and everyone) is where they need to be — this role is for you. **What You’ll Do** **Attendance Management** - Track daily attendance, including absences, tardiness, and leave requests - Maintain accurate and up-to-date attendance records - Flag issues and coordinate with team leads to ensure accountability **Scheduling & Workforce Coordination** - Build and manage CSR schedules to ensure proper team coverage - Adjust schedules dynamically based on operational needs - Work closely with team leads to align staffing with demand **Operations Support** - Maintain trackers, reports, and internal documentation - Support payroll inputs by validating attendance and schedules - Help enforce internal processes and operational guidelines - Take on ad hoc operational and administrative tasks as needed

Role Description Our Client is seeking a reliable, proactive, and growth-minded Virtual Assistant to support a small but expanding nonprofit organization run by a dedicated leadership team. The organization is focused on community impact and is now ready to scale through stronger communication, better outreach, and improved systems. The right candidate will be trusted with real responsibility, encouraged to take initiative, and supported while learning on the job. Leadership values personality, communication, and ownership over perfection. The goal of this role is to reduce administrative burden, improve digital systems, and allow leadership to focus on community work, programming, and family responsibilities. Core Responsibilities - Maintain timely and accurate CRM updates - Collect, organize, and track donation data from the past year - Assist with issuing year-end donor receipts - Support and help complete the CRM transition from Neon CRM to CiviCRM - Work closely with leadership to learn systems collaboratively during the transition - Ensure accurate donor records and clean data management Platforms & Tools You’ll Work With - Neon CRM – currently used for donation tracking and CRM management - CiviCRM – upcoming transition; VA will learn this alongside leadership - WordPress – assist with updating and maintaining a website that has not been updated in several years - Google Voice – support the organization’s phone and communication system Creative, Outreach & Growth Support - Create and edit designs using Canva - Assist with social media management - Support outreach efforts for sponsors and partners - Help improve communications and outreach strategies to support organizational growth What Success Looks Like - Accurate, up-to-date CRM records - Organized and reliable donation tracking - Successful completion of the CRM migration - Proactive problem-solving and initiative - Significantly reduced administrative workload for leadership Experience Requirements - Medical education or degree: Not required - Previous experience as a Virtual Assistant: Preferred but not required - Medical license (doctor, nurse, PT, etc.): Not required Basic Requirements - Excellent English comprehension, speaking, and writing skills (non-negotiable) - Relevant work experience in administrative, CRM, digital, or support roles - Strong attention to detail and ability to follow instructions accurately - Ability to work independently without constant micromanagement - Proactive personality with a willingness to take initiative - Open to learning, growing, and being trained - Someone who can be trusted with responsibility and ownership - Ability to submit an NBI Clearance and/or Local Police Clearance before onboarding (mandatory) - Availability for video meetings with camera on when required Technical Requirements - Device: Reliable laptop or desktop computer. - Internet: High-speed connection (minimum 10 Mbps). - Audio: Noise-canceling headset. - Video: Webcam for virtual meetings. - Workspace: Quiet, professional environment Benefits - Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication. - Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks. - HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients. - Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention. - Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule. - Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client. - Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best. - Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.

Role Description As the R&D Operations & AI Transformation Director, you will treat product development itself as a product. You will analyze the end-to-end software development lifecycle at Tripleseat, design the systems and workflows that make it radically more efficient, and transform it into an AI-native operation. You are not building product features; you are building the operating system that lets engineering, product, and design build features faster, with higher quality, and with less friction. You will map every step from idea to production, measure the time and cost at each stage, identify where AI eliminates bottlenecks, and set the standards and tooling that the entire R&D organization operates against. This is a hands-on leadership role that reports to the Chief Product Officer and works cross-functionally with software engineering and platform leadership. You will be a player/coach managing a small team of two to three people, and you will personally drive the first wave of transformation work. You will partner closely with the SVP of Technology to ensure that the AI-native development practices you define are aligned with technical strategy and that the standards you set enable engineering managers to grow themselves and their teams. You will deeply collaborate with our CS and GTM teams to ensure our transformation work is practical, trusted, and connected to the real needs of the business and our customers. What You Will Do - Transform the End-to-End Development Lifecycle - Map the journey from idea to production across R&D. - Measure time, cost, and friction at every stage. - Build and execute a roadmap for optimizing each step, with AI as the primary lever. - Conduct an AI readiness audit covering documentation, test coverage, repo structure, design system maturity, and observability. - Drive the transition from legacy agile processes to a continuous delivery model. - Define vendor and tooling requirements for the R&D stack. - Personally prototype and stand up the first generation of workflows, automations, and operating mechanisms. - Build the AI-Native EPD Operating System - Automate the ingestion and synthesis of customer feedback at scale. - Define and own the R&D metrics framework. - Automate status reporting and executive rollups. - Align and cascade OKRs across engineering, product, and design. - Build bridges for cross-functional contributions. - Partner with sales, customer success, and support to ensure feedback is structured and actionable. - Drive Adoption, Capability Building, and Trust - Lead the change management for new AI-native ways of working. - Build lightweight playbooks and enablement materials. - Partner with leadership across each function to embed transformation capability. - Define guardrails for secure, responsible AI use. - Measure adoption, confidence, and sustained behavior change. Qualifications - 10+ years of experience in software engineering, engineering operations, product operations, or R&D leadership. - Humble, hungry, and smart with high standards and strong opinions. - Ability to think in process maps, cycle times, bottleneck analysis, and continuous improvement. - Bleeding-edge AI practitioner with hands-on experience using AI coding tools. - Experience defining and operating metrics frameworks for R&D organizations. - Experience with brownfield codebases and the challenges of transformation. Requirements - This position is open to remote candidates eligible to work in the United States. - Week 1 of onboarding is in-person, based out of our Concord, MA office. - A hybrid work schedule will be offered if the ideal candidate is based near our Concord, MA office. - Additional travel may be required for meetings, company events, and training. Benefits - Competitive Medical, Dental, and Vision Insurance. - Company Paid Life Insurance, Short- and Long-Term Disability Plans. - 401(k) with Company Match. - Parental Leave. - Flexible Paid Time Off. - Pet Insurance. Base Compensation Range $180,000-$220,000 annually. Base salary is one component of total compensation. Employees may also be eligible for an annual bonus or commission.