Tripleseat

Role Description As the R&D Operations & AI Transformation Director, you will treat product development itself as a product. You will analyze the end-to-end software development lifecycle at Tripleseat, design the systems and workflows that make it radically more efficient, and transform it into an AI-native operation. You are not building product features; you are building the operating system that lets engineering, product, and design build features faster, with higher quality, and with less friction. You will map every step from idea to production, measure the time and cost at each stage, identify where AI eliminates bottlenecks, and set the standards and tooling that the entire R&D organization operates against. This is a hands-on leadership role that reports to the Chief Product Officer and works cross-functionally with software engineering and platform leadership. You will be a player/coach managing a small team of two to three people, and you will personally drive the first wave of transformation work. You will partner closely with the SVP of Technology to ensure that the AI-native development practices you define are aligned with technical strategy and that the standards you set enable engineering managers to grow themselves and their teams. You will deeply collaborate with our CS and GTM teams to ensure our transformation work is practical, trusted, and connected to the real needs of the business and our customers. What You Will Do - Transform the End-to-End Development Lifecycle - Map the journey from idea to production across R&D. - Measure time, cost, and friction at every stage. - Build and execute a roadmap for optimizing each step, with AI as the primary lever. - Conduct an AI readiness audit covering documentation, test coverage, repo structure, design system maturity, and observability. - Drive the transition from legacy agile processes to a continuous delivery model. - Define vendor and tooling requirements for the R&D stack. - Personally prototype and stand up the first generation of workflows, automations, and operating mechanisms. - Build the AI-Native EPD Operating System - Automate the ingestion and synthesis of customer feedback at scale. - Define and own the R&D metrics framework. - Automate status reporting and executive rollups. - Align and cascade OKRs across engineering, product, and design. - Build bridges for cross-functional contributions. - Partner with sales, customer success, and support to ensure feedback is structured and actionable. - Drive Adoption, Capability Building, and Trust - Lead the change management for new AI-native ways of working. - Build lightweight playbooks and enablement materials. - Partner with leadership across each function to embed transformation capability. - Define guardrails for secure, responsible AI use. - Measure adoption, confidence, and sustained behavior change. Qualifications - 10+ years of experience in software engineering, engineering operations, product operations, or R&D leadership. - Humble, hungry, and smart with high standards and strong opinions. - Ability to think in process maps, cycle times, bottleneck analysis, and continuous improvement. - Bleeding-edge AI practitioner with hands-on experience using AI coding tools. - Experience defining and operating metrics frameworks for R&D organizations. - Experience with brownfield codebases and the challenges of transformation. Requirements - This position is open to remote candidates eligible to work in the United States. - Week 1 of onboarding is in-person, based out of our Concord, MA office. - A hybrid work schedule will be offered if the ideal candidate is based near our Concord, MA office. - Additional travel may be required for meetings, company events, and training. Benefits - Competitive Medical, Dental, and Vision Insurance. - Company Paid Life Insurance, Short- and Long-Term Disability Plans. - 401(k) with Company Match. - Parental Leave. - Flexible Paid Time Off. - Pet Insurance. Base Compensation Range $180,000-$220,000 annually. Base salary is one component of total compensation. Employees may also be eligible for an annual bonus or commission.

Role Description As a Regional Account Manager, you will be a key member of the Customer Success team. You will be responsible for building and maintaining strong, long-lasting client relationships. You will work closely with Sales, Onboarding, Support, Professional Services, and Billing teams throughout the customer journey. The goal is to ensure product adoption and customer retention, reducing churn through engagement and proactive outreach. This remote role is open to candidates located in New York City. This position will require travel to customer events, company events and meetings, and trainings. What you will do: - Build and sustain long-term client relationships that drive adoption, increase retention, and generate expansion. - Leverage ChurnZero and Salesforce to document touchpoints, monitor customer sentiment, and proactively surface risks and opportunities. - Maintain strong account health by executing customer journeys and plays that reinforce best practices and increase usage of sticky features and add-on products. - Own monthly KPIs for customer engagement (e.g., online meetings, account reviews, and onsite visits). - Fulfill monthly CSQL quota by identifying expansion opportunities, qualifying customer needs, and partnering with Sales to progress add-on pipeline through close. - Lead pricing discussions, including renewals, discounting, and contract term negotiations (term length, billing cadence, add-ons, etc.). - Prepare and deliver customer-facing presentations at onsite customer events. - Conduct recurring account reviews to assess satisfaction, align on goals, and create clear adoption and success plans. - Plan, prepare, and execute monthly customer webinars—including topic strategy, content development, dry runs, delivery, and post-webinar follow-up to drive adoption. - Travel on short notice for high-impact onsite support, including churn prevention, training, strategic enablement, or pre-sales partnership. - Create and deliver product documentation as needed to explain features, best practices, workflows, and practical workarounds by use case. - Translate industry knowledge, customer insights, and data into clear outlines and polished slide decks for onsite events and educational webinars. - De-escalate and resolve conflicts with empathy and creativity, keeping outcomes aligned to both customer goals and Tripleseat standards. - Develop deep product expertise across Tripleseat’s full suite—features, integrations, capabilities, and value drivers. - Advocate for customers by capturing feedback, identifying patterns, and partnering with internal teams to improve product and customer experience. - Support onboarding and enablement for new Tripleseat products by contributing to training content and leading effective sessions. - Establish credibility as a trusted advisor and industry voice by sharing insights, tracking trends, and engaging meaningfully with the community. Qualifications - Greater New York City-based employee - Minimum of 5 years of experience in the restaurant or hospitality industry, preferably in event management - Working knowledge of Tripleseat (required) - Experience in technology solutions with a curiosity about how software applications work - Existing strong connections in your local hospitality community with other event managers - Problem solver who uses critical thinking and analytical skills to make decisions and resolve issues - Skilled communicator with the ability to engage diverse audiences and a passion for sharing insights and knowledge - Ability to travel to support customers in your portfolio (could be up to 50% in a single month) - Driven: No one needs to push you to excel; it’s just who you are - A passion for the hospitality industry - Strong empathy and a solid sense of humor Requirements Base Compensation Range: $85,000 - $95,000 annually. Base salary is one component of total compensation. Employees may also be eligible for an annual bonus or commission. The above represents the expected base compensation range for this job requisition. Ultimately, in determining your pay, we’ll consider many factors including, but not limited to, skills, experience, qualifications, geographic location, and other job-related factors. Benefits - Competitive Medical, Dental, and Vision Insurance - Company Paid Life Insurance, Short- and Long-Term Disability Plans - 401(k) with Company Match - Parental Leave - Unlimited Paid Time Off - Pet Insurance Company Description Tripleseat truly values its employees and places a high emphasis on their well-being and happiness. We understand that our people are the driving force behind its success and strive to create a positive and supportive work environment. We love what we do and who we get to do it with! Here at Tripleseat, we make sure that everyone has a seat at the table. That’s why we’re proud to be an equal-opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, or genetic information. We are committed to fostering a company-wide culture centered around inclusion, diversity, and equity. Tripleseat empowers all team members to realize the full potential of themselves and others. Everyone Valued – Everyone Included.

Role Description As an Account Executive - Hotels at Tripleseat, you will be a vital part of a dynamic team responsible for driving revenue growth within an assigned territory. This is a remote, quota-carrying role with a dual mandate: win net-new hotel accounts and strategically grow an existing customer portfolio. This role targets a diverse buyer universe — from independent boutique properties and SMB hotel operators to mid-size management groups and franchise owners — selling a platform that transforms how hotels manage event sales and group bookings. The ideal candidate is someone who brings hospitality industry knowledge, enjoys prospecting and building new relationships, while also acting as a trusted partner to existing customers. Success in this role comes from balancing both—bringing energy and consistency to new logo acquisition, and thoughtfulness and strategy to growing an existing portfolio. This role collaborates cross-functionally with Marketing, Customer Success, Product, and Implementation teams to support customers throughout the entire lifecycle. Location: This position is open to candidates eligible to work in the United States, located in the North Central region, Chicago preferred. Travel Expectations: The ideal candidate will be required to complete initial onboarding at our Concord, MA office. This role will require 25% travel within their assigned territory – including customer meetings, tradeshows, conferences, and company events. Qualifications - 3–5 years of quota-carrying SaaS sales experience with responsibility for both new-logo acquisition and existing account growth — ideally within the hotel or broader hospitality vertical. - Demonstrated success running a mixed book: active new-business pipeline alongside structured account plans, EBRs, and expansion ARR closes (upsell, cross-sell, multi-property rollouts, renewals). - Experience selling across diverse hotel segments: independent SMB properties, boutique hotels, franchise operators, and mid-size management companies or ownership groups. - Background in hotel operations, group/event sales, revenue management, or hotel technology is a significant advantage. - Proven application of NEAT Selling or similar qualification-forward methodologies; track record of disciplined discovery and pipeline accuracy. - Familiarity with hotel technology ecosystem (PMS, CRM, sales & catering, RMS); able to speak credibly to integrations and platform ROI in both new-business and expansion contexts. Requirements - Prospect a diverse hotel universe — independents, SMB properties, management groups, and franchise owners — via ZoomInfo, Outreach, LinkedIn Sales Navigator, Brizo, and direct outreach; book a minimum of 3 qualified new meetings per week. - Build and maintain a new-business pipeline at 3× quota with accurate weekly forecasting; develop a referral network with hospitality tech vendors, consultants, and industry partners. - Lead full-cycle sales processes from outreach through discovery, tailored demo, proposal, negotiation, and close — applying NEAT Selling to qualify on Need, Economic Impact, Access to authority, and Timeline. - Deliver customized product demonstrations mapped to the operational realities of each hotel type; engage GMs, DOSMs, Revenue Leaders, and ownership groups; navigate multi-stakeholder deals with precision. - Manage an assigned portfolio of hotel accounts as the primary commercial point of contact—develop growth plans, lead Executive Business Reviews, and identify opportunities for upsell, cross-sell, and multi-property expansion. - Monitor portfolio health (adoption, engagement, renewal timelines) and proactively address risks; build strong, multi-threaded relationships across property, regional, and ownership levels to support long-term success. - Partner closely with Customer Success to drive account health and adoption—while CS supports day-to-day success, the AE owns the overall commercial relationship. Track and forecast expansion ARR with the same level of discipline as new business pipeline. - Represent Tripleseat at hotel and hospitality conferences, trade shows, and local events; maintain current knowledge of competitive landscape and hotel technology trends to sharpen prospecting, retention, and expansion conversations. - Maintain accurate opportunity data and activity in Salesforce across both pipelines; forecast new-logo and expansion revenue using stage-based methodology; share voice-of-customer insights cross-functionally. Benefits - Competitive Medical, Dental, and Vision Insurance: Comprehensive coverage ensuring health and well-being. - Company Paid Life Insurance, Short- and Long-Term Disability Plans: Protection in case of unforeseen circumstances. - 401(k) with Company Match: Helping employees save for their future. - Parental Leave: Support for employees who become parents through birth, adoption, or foster care. - Flexible Paid Time Off: Promoting work-life harmony. - Pet Insurance: Helping employees take care of their pets.

Tripleseat is the leading web-based event management and sales platform designed for restaurants, hotels, and unique venues. Our mission is to simplify and streamline the event planning process, allowing our clients to focus on delivering exceptional customer experiences. We pride ourselves on fostering a collaborative, innovative work environment that encourages growth and development. As an Account Executive - Hotels at Tripleseat, you will be a vital part of a dynamic team responsible for driving revenue growth within an assigned territory. This is a remote, quota-carrying role with a dual mandate: win net-new hotel accounts and strategically grow an existing customer portfolio. This role targets a diverse buyer universe — from independent boutique properties and SMB hotel operators to mid-size management groups and franchise owners — selling a platform that transforms how hotels manage event sales and group bookings. The ideal candidate is someone who brings hospitality industry knowledge, enjoys prospecting and building new relationships, while also acting as a trusted partner to existing customers. Success in this role comes from balancing both—bringing energy and consistency to new logo acquisition, and thoughtfulness and strategy to growing an existing portfolio. This role collaborates cross-functionally with Marketing, Customer Success, Product, and Implementation teams to support customers throughout the entire lifecycle. Location: This position is open to candidates eligible to work in the United States, located in the Chicago area. Travel Expectations: The ideal candidate will be required to complete initial onboarding at our Concord, MA office. This role will require 25% travel within their assigned territory – including customer meetings, tradeshows, conferences, and company events. Core Responsibilities • Prospect a diverse hotel universe — independents, SMB properties, management groups, and franchise owners — via ZoomInfo, Outreach, LinkedIn Sales Navigator, Brizo, and direct outreach; book a minimum of 3 qualified new meetings per week. • Build and maintain a new-business pipeline at 3× quota with accurate weekly forecasting; develop a referral network with hospitality tech vendors, consultants, and industry partners. • Lead full-cycle sales processes from outreach through discovery, tailored demo, proposal, negotiation, and close — applying NEAT Selling to qualify on Need, Economic Impact, Access to authority, and Timeline. • Deliver customized product demonstrations mapped to the operational realities of each hotel type; engage GMs, DOSMs, Revenue Leaders, and ownership groups; navigate multi-stakeholder deals with precision. • Manage an assigned portfolio of hotel accounts as the primary commercial point of contact—develop growth plans, lead Executive Business Reviews, and identify opportunities for upsell, cross-sell, and multi-property expansion. • Monitor portfolio health (adoption, engagement, renewal timelines) and proactively address risks; build strong, multi-threaded relationships across property, regional, and ownership levels to support long-term success. • Partner closely with Customer Success to drive account health and adoption—while CS supports day-to-day success, the AE owns the overall commercial relationship. Track and forecast expansion ARR with the same level of discipline as new business pipeline. • Represent Tripleseat at hotel and hospitality conferences, trade shows, and local events; maintain current knowledge of competitive landscape and hotel technology trends to sharpen prospecting, retention, and expansion conversations. • Maintain accurate opportunity data and activity in Salesforce across both pipelines; forecast new-logo and expansion revenue using stage-based methodology; share voice-of-customer insights cross-functionally. Knowledge, Skills, and Abilities Required • Hunter Mentality: A self-motivated prospector who takes ownership of pipeline generation and doesn’t rely solely on inbound leads to achieve quota. • Portfolio Growth & Retention Instinct: Proactively identifies expansion signals, manages renewal risk before it materializes, and builds multi-threaded account relationships — recognizing that protecting and growing the base is a distinct skillset requiring separate planning and a longer time horizon than new-logo selling. • NEAT Selling & Consultative Expertise: Qualifies on genuine business Need, builds Economic Impact cases, secures Access to authority, and drives mutual Timeline — applied equally to new prospects and existing-account expansion conversations. • Hospitality Business Acumen: Fluent in hotel operations — revenue management, group/event sales dynamics, ownership structures, and the financial pressures facing operators from independent SMBs through management groups. • Executive Communication & Demo Skills: Compelling written and verbal communicator who engages everyone from a property GM to a PE-backed ownership group; delivers insight-driven demos that make prospects feel the value, not just see the features. • Dual-Motion Time & Territory Management: Structures time to balance new-business prospecting with portfolio management; segments and prioritizes a mixed book without letting either motion slip. • CRM & Sales Tech Proficiency: Proficient in Salesforce, Outreach, ZoomInfo, and LinkedIn Sales Navigator; uses the CRM to manage both prospecting cadences and portfolio health. Preferred Experience • 3–5 years of quota-carrying SaaS sales experience with responsibility for both new-logo acquisition and existing account growth — ideally within the hotel or broader hospitality vertical. • Demonstrated success running a mixed book: active new-business pipeline alongside structured account plans, EBRs, and expansion ARR closes (upsell, cross-sell, multi-property rollouts, renewals). • Experience selling across diverse hotel segments: independent SMB properties, boutique hotels, franchise operators, and mid-size management companies or ownership groups. • Background in hotel operations, group/event sales, revenue management, or hotel technology is a significant advantage. • Proven application of NEAT Selling or similar qualification-forward methodologies; track record of disciplined discovery and pipeline accuracy. • Familiarity with hotel technology ecosystem (PMS, CRM, sales & catering, RMS); able to speak credibly to integrations and platform ROI in both new-business and expansion contexts. Base Compensation Range: $90,000 - $110,000 annually Base salary is one component of total compensation. Employees may also be eligible for an annual bonus or commission. The above represents the expected base compensation range for this job requisition. Ultimately, in determining your pay, we’ll consider many factors including, but not limited to, skills, experience, qualifications, geographic location, and other job-related factors. Tripleseat truly values its employees and places a high emphasis on their well-being and happiness. We understand that our people are the driving force behind its success and strive to create a positive and supportive work environment. We love what we do and who we get to do it with! Here are some of the awesome benefits that Tripleseat offers to its employees: · Competitive Medical, Dental, and Vision Insurance: Tripleseat provides its employees with comprehensive medical, dental, and vision insurance coverage, ensuring that their health and well-being are taken care of. · Company Paid Life Insurance, Short- and Long-Term Disability Plans: Tripleseat takes care of its employees by providing them with life insurance coverage, as well as short and long-term disability plans to protect them in case of unforeseen circumstances. · 401(k) with Company Match: Tripleseat offers a 401(k) retirement plan to its employees, and also provides a company match, helping employees save for their future and plan for retirement. · Parental Leave: Tripleseat understands the importance of work-life balance and offers parental leave to employees who become parents through birth, adoption, or foster care, allowing them to bond with their new family members without worrying about their job security. · Flexible Paid Time Off: Tripleseat believes in the importance of work-life harmony and offers flexible paid time off to its employees, giving them the flexibility to take time off when needed and maintain a healthy work-life balance. · Pet Insurance: Tripleseat recognizes the importance of pets in employees' lives and offers pet insurance to help them take care of their furry friends and ensure their well-being. At Tripleseat, we place a high value on our employees' well-being and happiness, recognizing that they are the driving force behind our success. We are committed to fostering a positive and supportive work environment. We take pride in our work and the collaborative spirit of our team We are proud to be an equal-opportunity employer, not discriminating based on race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, or genetic information. We are dedicated to fostering a culture of inclusion, diversity, and equity. Tripleseat empowers all team members to realize their full potential. Everyone Valued – Everyone Included.

Tripleseat is the leading web-based event management and sales platform designed for restaurants, hotels, and unique venues. Our mission is to simplify and streamline the event planning process, allowing our clients to focus on delivering exceptional customer experiences. We pride ourselves on fostering a collaborative, innovative work environment that encourages growth and development. As an Account Executive - Hotels at Tripleseat, you will be a vital part of a dynamic team responsible for driving revenue growth within an assigned territory. This is a remote, quota-carrying role with a dual mandate: win net-new hotel accounts and strategically grow an existing customer portfolio. This role targets a diverse buyer universe — from independent boutique properties and SMB hotel operators to mid-size management groups and franchise owners — selling a platform that transforms how hotels manage event sales and group bookings. The ideal candidate is someone who brings hospitality industry knowledge, enjoys prospecting and building new relationships, while also acting as a trusted partner to existing customers. Success in this role comes from balancing both—bringing energy and consistency to new logo acquisition, and thoughtfulness and strategy to growing an existing portfolio. This role collaborates cross-functionally with Marketing, Customer Success, Product, and Implementation teams to support customers throughout the entire lifecycle. Location: This position is open to candidates eligible to work in London. Travel Expectations: The ideal candidate will be required to complete initial onboarding at our Concord, MA office. This role will require 25% travel within their assigned territory – including customer meetings, tradeshows, conferences, and company events. Core Responsibilities • Prospect a diverse hotel universe — independents, SMB properties, management groups, and franchise owners — via ZoomInfo, Outreach, LinkedIn Sales Navigator, Brizo, and direct outreach; book a minimum of 3 qualified new meetings per week. • Build and maintain a new-business pipeline at 3× quota with accurate weekly forecasting; develop a referral network with hospitality tech vendors, consultants, and industry partners. • Lead full-cycle sales processes from outreach through discovery, tailored demo, proposal, negotiation, and close — applying NEAT Selling to qualify on Need, Economic Impact, Access to authority, and Timeline. • Deliver customized product demonstrations mapped to the operational realities of each hotel type; engage GMs, DOSMs, Revenue Leaders, and ownership groups; navigate multi-stakeholder deals with precision. • Manage an assigned portfolio of hotel accounts as the primary commercial point of contact—develop growth plans, lead Executive Business Reviews, and identify opportunities for upsell, cross-sell, and multi-property expansion. • Monitor portfolio health (adoption, engagement, renewal timelines) and proactively address risks; build strong, multi-threaded relationships across property, regional, and ownership levels to support long-term success. • Partner closely with Customer Success to drive account health and adoption—while CS supports day-to-day success, the AE owns the overall commercial relationship. Track and forecast expansion ARR with the same level of discipline as new business pipeline. • Represent Tripleseat at hotel and hospitality conferences, trade shows, and local events; maintain current knowledge of competitive landscape and hotel technology trends to sharpen prospecting, retention, and expansion conversations. • Maintain accurate opportunity data and activity in Salesforce across both pipelines; forecast new-logo and expansion revenue using stage-based methodology; share voice-of-customer insights cross-functionally. Knowledge, Skills, and Abilities Required • Hunter Mentality: A self-motivated prospector who takes ownership of pipeline generation and doesn’t rely solely on inbound leads to achieve quota. • Portfolio Growth & Retention Instinct: Proactively identifies expansion signals, manages renewal risk before it materializes, and builds multi-threaded account relationships — recognizing that protecting and growing the base is a distinct skillset requiring separate planning and a longer time horizon than new-logo selling. • NEAT Selling & Consultative Expertise: Qualifies on genuine business Need, builds Economic Impact cases, secures Access to authority, and drives mutual Timeline — applied equally to new prospects and existing-account expansion conversations. • Hospitality Business Acumen: Fluent in hotel operations — revenue management, group/event sales dynamics, ownership structures, and the financial pressures facing operators from independent SMBs through management groups. • Executive Communication & Demo Skills: Compelling written and verbal communicator who engages everyone from a property GM to a PE-backed ownership group; delivers insight-driven demos that make prospects feel the value, not just see the features. • Dual-Motion Time & Territory Management: Structures time to balance new-business prospecting with portfolio management; segments and prioritizes a mixed book without letting either motion slip. • CRM & Sales Tech Proficiency: Proficient in Salesforce, Outreach, ZoomInfo, and LinkedIn Sales Navigator; uses the CRM to manage both prospecting cadences and portfolio health. Preferred Experience • 3–5 years of quota-carrying SaaS sales experience with responsibility for both new-logo acquisition and existing account growth — ideally within the hotel or broader hospitality vertical. • Demonstrated success running a mixed book: active new-business pipeline alongside structured account plans, EBRs, and expansion ARR closes (upsell, cross-sell, multi-property rollouts, renewals). • Experience selling across diverse hotel segments: independent SMB properties, boutique hotels, franchise operators, and mid-size management companies or ownership groups. • Background in hotel operations, group/event sales, revenue management, or hotel technology is a significant advantage. • Proven application of NEAT Selling or similar qualification-forward methodologies; track record of disciplined discovery and pipeline accuracy. • Familiarity with hotel technology ecosystem (PMS, CRM, sales & catering, RMS); able to speak credibly to integrations and platform ROI in both new-business and expansion contexts. Base Compensation Range: £65,00 - £80,000 GPB annually Base salary is one component of total compensation. Employees may also be eligible for an annual bonus or commission. The above represents the expected base compensation range for this job requisition. Ultimately, in determining your pay, we’ll consider many factors including, but not limited to, skills, experience, qualifications, geographic location, and other job-related factors. Tripleseat truly values its employees and places a high emphasis on their well-being and happiness. We understand that our people are the driving force behind its success and strive to create a positive and supportive work environment. We love what we do and who we get to do it with! Here are some of the awesome benefits that Tripleseat offers to its employees: · Competitive Medical, Dental, and Vision Insurance: Tripleseat provides its employees with comprehensive medical, dental, and vision insurance coverage, ensuring that their health and well-being are taken care of. · Company Paid Life Insurance, Short- and Long-Term Disability Plans: Tripleseat takes care of its employees by providing them with life insurance coverage, as well as short and long-term disability plans to protect them in case of unforeseen circumstances. · 401(k) with Company Match: Tripleseat offers a 401(k) retirement plan to its employees, and also provides a company match, helping employees save for their future and plan for retirement. · Parental Leave: Tripleseat understands the importance of work-life balance and offers parental leave to employees who become parents through birth, adoption, or foster care, allowing them to bond with their new family members without worrying about their job security. · Flexible Paid Time Off: Tripleseat believes in the importance of work-life harmony and offers flexible paid time off to its employees, giving them the flexibility to take time off when needed and maintain a healthy work-life balance. · Pet Insurance: Tripleseat recognizes the importance of pets in employees' lives and offers pet insurance to help them take care of their furry friends and ensure their well-being. At Tripleseat, we place a high value on our employees' well-being and happiness, recognizing that they are the driving force behind our success. We are committed to fostering a positive and supportive work environment. We take pride in our work and the collaborative spirit of our team We are proud to be an equal-opportunity employer, not discriminating based on race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, or genetic information. We are dedicated to fostering a culture of inclusion, diversity, and equity. Tripleseat empowers all team members to realize their full potential. Everyone Valued – Everyone Included.

The Director of Security & Compliance will lead Tripleseat’s security vision and execution while ensuring the company meets its compliance obligations in a way that enables the business to scale. This strategic, hands-on role reports to the CTO and serves as the company’s foremost expert in information security - balancing modern cloud security practices, regulatory obligations (SOC 2, PCI DSS, GDPR, CCPA), and business velocity. This role is responsible for guiding the organization toward sustained compliance with applicable regulations and industry standards, while embedding a security-first mindset across engineering, product, and infrastructure. The Director will influence security architecture, risk frameworks, incident readiness, and third-party risk posture, acting as a key partner across technical and executive teams. Location: This position is open to remote candidates eligible to work in the United States. A hybrid work schedule will be offered if the ideal candidate is based near our Concord, MA office. Travel Expectations: If the ideal candidate is located outside the Concord, MA area, they will be required to complete initial onboarding at our Concord, MA office, followed by quarterly in-office visits. Core Responsibilities: Security Strategy - Set, build, and maintain the overall security strategy for the company - Review and implement the tools needed to deploy the strategy - Build a security-aware culture - Communicate on security and compliance initiatives to Executive Management Compliance Strategy - Develop and Maintain a Strategic Compliance Roadmap. Define and oversee a comprehensive compliance strategy aligned with Tripleseat’s business goals, growth trajectory, and risk tolerance. - Oversee Regulatory Audit Readiness. Provide leadership and guidance for SOC 2 Type II and PCI DSS audit preparation, coordinating with internal teams and external consultants to ensure evidence management, auditor engagement, and remediation planning. - Establish Compliance Metrics and KPIs. Define and track key compliance performance indicators to evaluate program effectiveness and communicate progress to stakeholders. Policy & Risk Management - Policy and Framework Oversight. Advise on the development and maintenance of internal security and privacy policies; ensure alignment with regulatory frameworks and industry best practices. - Risk Assessment Leadership. Guide the establishment of a formal risk assessment methodology and review results for emerging compliance and privacy risks. - Third-Party and Sub-Processor Governance. Oversee vendor risk management strategy and approve assessments for high-risk vendors and subprocessors, with operational execution supported by internal staff or external partners. - Control Design and Validation. Advise engineering and IT teams on control design and assist in reviewing control effectiveness across frameworks such as SOC 2, PCI DSS, and NIST. Operations and Response Oversight - Incident Response Readiness. Provide oversight and guidance for incident response and breach notification protocols to ensure compliance with applicable privacy laws. - Privacy Program Leadership. Oversee implementation of global privacy practices (GDPR, CCPA, UK DPA) and provide strategic input on data protection initiatives and DPIAs. - Staff Awareness and Training Oversight. Ensure appropriate compliance training programs are developed and delivered by internal or external partners. - Documentation Review and Governance Review and approve key compliance documentation, including risk assessments, policy updates, and audit reports. Cross-functional Collaboration - Executive and Board Reporting. Deliver quarterly compliance updates to executive leadership and board members, highlighting risk posture, progress toward audit goals, and key recommendations. - Advisory Support for Product and Engineering. Partner with product and engineering teams to embed privacy-by-design principles into product development and vendor integrations. Knowledge, Skills, and Abilities Required: - Oversee team, vendors, and tools used to deliver the company's security strategy. Familiarity with tools like Drata, Tenable, and Deepwatch - Deep expertise in PCI DSS v4.0 (preferably SAQ D for service providers) - Familiarity with SOC 2 Trust Services Criteria - Strong command of global privacy regulations, including GDPR, UK DPA, CCPA, and CPRA - Experience drafting privacy policies, data processing agreements, and records of processing activities - Proven success in managing data subject access requests and other privacy rights workflows - Working knowledge of secure cloud architectures (e.g., AWS, encryption practices) - Understanding of relevant standards such as ISO 27001 and NIST SP 800-53/92 - Excellent documentation and stakeholder communication skills - Demonstrated ability to lead vendor assessments and third-party compliance efforts - A customer-focused attitude and the ability to build rapport across teams Preferred Experience: - Previous experience in a high-growth SaaS company or regulated industry - Certification in privacy or security (e.g., CIPP, CIPT, CISSP, or equivalent) - Experience with compliance automation platforms or GRC tools Base Compensation Range: - $170,000-$185,000 annually Base salary is one component of total compensation. Employees may also be eligible for an annual bonus or commission. The above represents the expected base compensation range for this job requisition. Ultimately, in determining your pay, we’ll consider many factors including, but not limited to, skills, experience, qualifications, geographic location, and other job-related factors. Tripleseat truly values its employees and places a high emphasis on their well-being and happiness. We understand that our people are the driving force behind its success and strive to create a positive and supportive work environment. We love what we do and who we get to do it with! Here are some of the awesome benefits that Tripleseat offers to its employees: - Competitive Medical, Dental, and Vision Insurance: Tripleseat provides its employees with comprehensive medical, dental, and vision insurance coverage, ensuring that their health and well-being are taken care of. - Company Paid Life Insurance, Short- and Long-Term Disability Plans: Tripleseat takes care of its employees by providing them with life insurance coverage, as well as short and long-term disability plans to protect them in case of unforeseen circumstances. - 401(k) with Company Match: Tripleseat offers a 401(k) retirement plan to its employees, and also provides a company match, helping employees save for their future and plan for retirement. - Parental Leave: Tripleseat understands the importance of work-life balance and offers parental leave to employees who become parents through birth, adoption, or foster care, allowing them to bond with their new family members without worrying about their job security. - Flexible Paid Time Off: Tripleseat believes in the importance of work-life harmony and offers flexible paid time off to its employees, giving them the flexibility to take time off when needed and maintain a healthy work-life balance. - Pet Insurance: Tripleseat recognizes the importance of pets in employees' lives and offers pet insurance to help them take care of their furry friends and ensure their well-being. At Tripleseat, we place a high value on our employees' well-being and happiness, recognizing that they are the driving force behind our success. We are committed to fostering a positive and supportive work environment. We take pride in our work and the collaborative spirit of our team We are proud to be an equal-opportunity employer, not discriminating based on race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, or genetic information. We are dedicated to fostering a culture of inclusion, diversity, and equity. Tripleseat empowers all team members to realize their full potential. Everyone Valued – Everyone Included.

Tripleseat is the leading web-based event management and sales platform designed for restaurants, hotels, and unique venues. Our mission is to simplify and streamline the event planning process, allowing our clients to focus on delivering exceptional customer experiences. By automating and enhancing event operations, we help create thousands of unforgettable experiences each year at your favorite restaurants and venues. The Senior Software Engineer In Test (SSEIT 1) is responsible for delivering and maintaining automation across the test pyramid. This will include automating user journeys in an end-to-end workflow, developing a framework, migrating an existing automation suite, and assisting developers with integration testing for new feature development. This individual will work closely with Developers, DevOps, and the QA Automation Lead to scale automation while maintaining test reliability and execution efficiency. The SSEIT 1 leverages knowledge of test design and implementation to help guide developers in shifting left and hardening the SDLC. Location: Open to remote candidates eligible to work in the United States. A hybrid work schedule is available for candidates near the Concord, MA office. Travel Expectations: For candidates located outside of the Concord, MA area - initial onboarding at the Concord, MA office, followed by periodic in-office visits and travel for company events. What You'll Do: Deliver Comprehensive Test Coverage and Framework Architecture - Help build a scalable, composable framework to make test development more digestible. - Create, maintain, and scale End-to-End test automation that covers robust user workflows. - Act as a floating resource to assist developers in new feature test automation. - Help migrate a Cypress/BDD framework to Playwright in an OOP architecture. - Collaborate with DevOps to maintain pipeline health and regression test runs. Champion Quality Across the Organization: - Act as a guiding resource to developers in a shift-left mindset. - Partner with Product, Engineering, DevOps, Performance, and UAT teams to ensure test scenarios reflect real-world hospitality use cases. - Triage test failures and delegate to appropriate Scrum teams. - Ensure early detection of usability, performance, and edge-case issues. - Other related duties as assigned. What We Are Looking For: - 5-7+ years of QA/Dev experience, including 3+ years in a primarily test-automation focused role. - Deep hands-on experience with modern testing frameworks (RSpec, Cypress, Playwright, Vitest). - Proven track record in building automation pipelines integrated with CI/CD (GitHub Actions, Jenkins, etc.). - Solid understanding of web technologies: JavaScript, React, HTML/HAML. - Familiarity with cloud platforms (preferably AWS) and DevOps practices. - Self-motivated with strong communication, collaboration, and prioritization skills. - A customer-focused attitude with the ability to build rapport across teams. Preferred Experience: - Experience as a software engineer, particularly in Rails or full-stack environments. - Familiarity with AI tools to accelerate QA (e.g., test generation, root cause analysis). - Knowledge of observability and SAST/DAST tools (e.g., New Relic, SonarQube, OWASP). - A background in hospitality technology is a plus. Base Compensation Range: - $130,000 - $150,000 annually Base salary is one component of total compensation. Employees may also be eligible for an annual bonus or commission. The above represents the expected base compensation range for this job requisition. Ultimately, in determining your pay, we’ll consider many factors including, but not limited to, skills, experience, qualifications, geographic location, and other job-related factors. Tripleseat truly values its employees and places a high emphasis on their well-being and happiness. We understand that our people are the driving force behind its success and strive to create a positive and supportive work environment. We love what we do and who we get to do it with! Here are some of the awesome benefits that Tripleseat offers to its employees: - Competitive Medical, Dental, and Vision Insurance: Tripleseat provides its employees with comprehensive medical, dental, and vision insurance coverage, ensuring that their health and well-being are taken care of. - Company Paid Life Insurance, Short- and Long-Term Disability Plans: Tripleseat takes care of its employees by providing them with life insurance coverage, as well as short and long-term disability plans to protect them in case of unforeseen circumstances. - 401(k) with Company Match: Tripleseat offers a 401(k) retirement plan to its employees, and also provides a company match, helping employees save for their future and plan for retirement. - Parental Leave: Tripleseat understands the importance of work-life balance and offers parental leave to employees who become parents through birth, adoption, or foster care, allowing them to bond with their new family members without worrying about their job security. - Flexible Paid Time Off: Tripleseat believes in the importance of work-life harmony and offers flexible paid time off to its employees, giving them the flexibility to take time off when needed and maintain a healthy work-life balance. - Pet Insurance: Tripleseat recognizes the importance of pets in employees' lives and offers pet insurance to help them take care of their furry friends and ensure their well-being. At Tripleseat, we place a high value on our employees' well-being and happiness, recognizing that they are the driving force behind our success. We are committed to fostering a positive and supportive work environment. We take pride in our work and the collaborative spirit of our team. We are proud to be an equal-opportunity employer, not discriminating based on race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, or genetic information. We are dedicated to fostering a culture of inclusion, diversity, and equity. Tripleseat empowers all team members to realize their full potential. Everyone Valued – Everyone Included.

Role Description: As a Business Development Representative - Payments at Tripleseat, you will proactively identify and generate business leads through research, networking, and outbound prospecting. Engaging potential customers through phone, email, and social media is key to qualifying leads. A thorough understanding of Tripleseat's products, value propositions, and target market is essential for collaborating effectively with the sales team to develop and implement successful sales strategies and campaigns. The ideal candidate will have a strong background in B2B sales, with a proven track record of success in lead generation and business development within the software/SaaS industry. Location: This role will be Remote based, with a preference to candidates in Chicago, IL. Travel Expectations: If the ideal candidate is located outside the Concord, MA area, they will be required to complete initial onboarding at our Concord, MA office, followed by occasional in-office visits and travel for company events. Core Responsibilities - Proactively identify and generate new business leads through research, networking, and outbound prospecting efforts. - Conduct high-volume outreach via phone, email, and social media to engage with potential clients and qualify leads. - Develop and maintain a deep understanding of Tripleseat’s product offerings, value propositions, and target market. - Collaborate with the sales team to develop and execute effective sales strategies and campaigns. - Schedule and coordinate meetings and demos for the sales team with qualified leads. - Maintain accurate and up-to-date records of all sales activities and lead interactions in the CRM system. - Provide regular feedback to the sales and marketing teams on lead quality and campaign effectiveness. - Stay current with industry trends and best practices to continually improve lead generation efforts. - Other related duties as assigned. Knowledge, Skills, and Abilities Required - Sales Acumen: Proven ability to generate new business leads through research, networking, and outbound prospecting. - Product Knowledge: Ability to quickly learn and maintain a deep understanding of product offerings, value propositions, and target markets. - Communication Skills: Strong interpersonal skills, with the ability to clearly articulate the benefits and impact of Tripleseat, while engaging with a diverse base of prospects. - Time Management: Proven ability to handle multiple sales cadences, while staying organized and maintaining attention to detail. - Goal-Oriented and Self-Motivated: A proactive approach to achieving sales targets and continually improving performance. - Team Collaboration: Ability to self-motivate and remain goal-oriented, while working effectively in both independent and team environments. - Adaptability and Industry Awareness: Willingness to stay informed on industry trends, best practices, and competitors to enhance lead generation efforts. - Values Alignment: A customer-focused attitude and the ability to build rapport across teams. Preferred Experience: - SaaS or Hospitality Sales: 2+ years of experience in B2B sales, business development, or lead generation, preferably within the SaaS industry. Demonstrated success in achieving quota in software sales and/or SaaS sales. - Hospitality Experience: Experience in event management, restaurant or hotel operations. - Understanding of Sales Processes: Familiarity with sales strategies and an ability to work collaboratively with sales and marketing teams to develop and execute campaigns. - CRM Proficiency: Experience using CRM systems to track sales activities, manage leads, and keep accurate records. Base salary is one component of total compensation. Employees may also be eligible for an annual bonus or commission. The above represents the expected base compensation range for this job requisition. Ultimately, in determining your pay, we’ll consider many factors including, but not limited to, skills, experience, qualifications, geographic location, and other job-related factors. Tripleseat truly values its employees and places a high emphasis on their well-being and happiness. We understand that our people are the driving force behind its success and strive to create a positive and supportive work environment. We love what we do and who we get to do it with! Here are some of the awesome benefits that Tripleseat offers to its employees: - Competitive Medical, Dental, and Vision Insurance: Tripleseat provides its employees with comprehensive medical, dental, and vision insurance coverage, ensuring that their health and well-being are taken care of. - Company Paid Life Insurance, Short- and Long-Term Disability Plans: Tripleseat takes care of its employees by providing them with life insurance coverage, as well as short and long-term disability plans to protect them in case of unforeseen circumstances. - 401(k) with Company Match: Tripleseat offers a 401(k) retirement plan to its employees, and also provides a company match, helping employees save for their future and plan for retirement. - Parental Leave: Tripleseat understands the importance of work-life balance and offers parental leave to employees who become parents through birth, adoption, or foster care, allowing them to bond with their new family members without worrying about their job security. - Flexible Paid Time Off: Tripleseat believes in the importance of work-life harmony and offers flexible paid time off to its employees, giving them the flexibility to take time off when needed and maintain a healthy work-life balance. - Pet Insurance: Tripleseat recognizes the importance of pets in employees' lives and offers pet insurance to help them take care of their furry friends and ensure their well-being.

Job Title: Director, Payments Operations Reports To: Vice President, Payments Department: General and Administrative Division: Payments Tripleseat is the leading web-based event management and sales platform designed for restaurants, hotels, and unique venues. Our mission is to simplify and streamline the event planning process, allowing our clients to focus on delivering exceptional customer experiences. We pride ourselves on fostering a collaborative, innovative work environment that encourages growth and development. The Opportunity As the Director, Payment Operations, you'll be responsible for accelerating payments activation, ensuring processor accountability, protecting our customers’ experience, and scaling payments operations without scaling headcount linearly. In this leadership role, you'll manage and develop a team of Payments Operations and Activations representatives while building scalable operations, driving key payment initiatives, and serving as the critical bridge between our payment processors, internal teams, and the merchants we serve. What You'll Own - Leadership and management of the Payments Operations and Activations team, including hiring, coaching, performance management, and professional development - Own payments activation velocity, time-to-live from software closed won, and operational drivers of payments attach and volume expansion. - End-to-end embedded payments operations ownership, ensuring integrated payments function reliably from enrollment all the way to reconciliation - Management of day-to-day relationships and escalations with payment processors, serving as the primary point of contact for operational matters and driving accountability with processors - Definition and enforcement of processor workflows, KPIs, and SLAs for merchant application approvals, support issue escalations, and dispute management - Lead and support payment initiatives, including new payments launches, processor integrations, and merchant migrations - balancing payments economics vs. friction with partners - Tracking and analysis of payments key results, translating data into actionable insights and recommendations for leadership - Partner cross-functionally with Product, Engineering, and Customer Operations teams to ensure alignment and operational excellence - Build and improve operational processes and documentation to support business growth and team effectiveness - Identification of operational inefficiencies and implementation of process improvements to enhance payment performance - Ownership of risk and compliance monitoring within the payments operations function - Other related duties as assigned What You'll Bring - 5-7+ years of experience in payments operations, embedded payments, fintech, or SaaS payments environments - Experience managing and mentoring high-performing teams, with a hands-on and collaborative leadership style - Demonstrated experience supporting payment operations, partner management, and scaling payments infrastructure - Working knowledge of the payments lifecycle, payment systems, and risk & compliance requirements - Experience working with payment processors and integrated payments solutions - Ability to operate effectively cross-functionally and manage relationships with multiple internal and external stakeholders - Analytical and detail-oriented, with comfort using data to inform operational decisions - Experience improving operational processes to increase team efficiency and consistency - Alignment with Tripleseat's company values and commitment to fostering a collaborative, customer-focused work environment Location & Work Setting This position is open to remote candidates eligible to work in the United States. Week 1 of onboarding is in-person, based out of our Concord, MA office. A hybrid work schedule will be offered if the ideal candidate is based near our Concord, MA office. Additional travel may be required for meetings, company events, and training. Salary Range: $135,000 - $150,000 Base salary is one component of total compensation. Employees may also be eligible for an annual bonus or commission. The above represents the expected base compensation range for this job requisition. Ultimately, in determining your pay, we’ll consider many factors including, but not limited to, skills, experience, qualifications, geographic location, and other job-related factors. Tripleseat truly values its employees and places a high emphasis on their well-being and happiness. We understand that our people are the driving force behind its success and strive to create a positive and supportive work environment. We love what we do and who we get to do it with! Here are some of the awesome benefits that Tripleseat offers to its employees: - Competitive Medical, Dental, and Vision Insurance: Tripleseat provides its employees with comprehensive medical, dental, and vision insurance coverage, ensuring that their health and well-being are taken care of. - Company Paid Life Insurance, Short- and Long-Term Disability Plans: Tripleseat takes care of its employees by providing them with life insurance coverage, as well as short and long-term disability plans to protect them in case of unforeseen circumstances. - 401(k) with Company Match: Tripleseat offers a 401(k) retirement plan to its employees, and also provides a company match, helping employees save for their future and plan for retirement. - Parental Leave: Tripleseat understands the importance of work-life balance and offers parental leave to employees who become parents through birth, adoption, or foster care, allowing them to bond with their new family members without worrying about their job security. - Flexible Paid Time Off: Tripleseat believes in the importance of work-life harmony and offers flexible paid time off to its employees, giving them the flexibility to take time off when needed and maintain a healthy work-life balance. - Pet Insurance: Tripleseat recognizes the importance of pets in employees' lives and offers pet insurance to help them take care of their furry friends and ensure their well-being. At Tripleseat, we place a high value on our employees' well-being and happiness, recognizing that they are the driving force behind our success. We are committed to fostering a positive and supportive work environment. We take pride in our work and the collaborative spirit of our team We are proud to be an equal-opportunity employer, not discriminating based on race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, or genetic information. We are dedicated to fostering a culture of inclusion, diversity, and equity. Tripleseat empowers all team members to realize their full potential. Everyone Valued – Everyone Included.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description As a Business Development Representative - Payments at Tripleseat, you will proactively identify and generate business leads through research, networking, and outbound prospecting. Engaging potential customers through phone, email, and social media is key to qualifying leads. A thorough understanding of Tripleseat's products, value propositions, and target market is essential for collaborating effectively with the sales team to develop and implement successful sales strategies and campaigns. The ideal candidate will have a strong background in B2B sales, with a proven track record of success in lead generation and business development within the software/SaaS industry. - Proactively identify and generate new business leads through research, networking, and outbound prospecting efforts. - Conduct high-volume outreach via phone, email, and social media to engage with potential clients and qualify leads. - Develop and maintain a deep understanding of Tripleseat’s product offerings, value propositions, and target market. - Collaborate with the sales team to develop and execute effective sales strategies and campaigns. - Schedule and coordinate meetings and demos for the sales team with qualified leads. - Maintain accurate and up-to-date records of all sales activities and lead interactions in the CRM system. - Provide regular feedback to the sales and marketing teams on lead quality and campaign effectiveness. - Stay current with industry trends and best practices to continually improve lead generation efforts. - Other related duties as assigned. Qualifications - Sales Acumen: Proven ability to generate new business leads through research, networking, and outbound prospecting. - Product Knowledge: Ability to quickly learn and maintain a deep understanding of product offerings, value propositions, and target markets. - Communication Skills: Strong interpersonal skills, with the ability to clearly articulate the benefits and impact of Tripleseat, while engaging with a diverse base of prospects. - Time Management: Proven ability to handle multiple sales cadences, while staying organized and maintaining attention to detail. - Goal-Oriented and Self-Motivated: A proactive approach to achieving sales targets and continually improving performance. - Team Collaboration: Ability to self-motivate and remain goal-oriented, while working effectively in both independent and team environments. - Adaptability and Industry Awareness: Willingness to stay informed on industry trends, best practices, and competitors to enhance lead generation efforts. - Values Alignment: A customer-focused attitude and the ability to build rapport across teams. Requirements - SaaS or Hospitality Sales: 2+ years of experience in B2B sales, business development, or lead generation, preferably within the SaaS industry. Demonstrated success in achieving quota in software sales and/or SaaS sales. - Hospitality Experience: Experience in event management, restaurant or hotel operations. - Understanding of Sales Processes: Familiarity with sales strategies and an ability to work collaboratively with sales and marketing teams to develop and execute campaigns. - CRM Proficiency: Experience using CRM systems to track sales activities, manage leads, and keep accurate records. Benefits - Competitive Medical, Dental, and Vision Insurance: Tripleseat provides its employees with comprehensive medical, dental, and vision insurance coverage, ensuring that their health and well-being are taken care of. - Company Paid Life Insurance, Short- and Long-Term Disability Plans: Tripleseat takes care of its employees by providing them with life insurance coverage, as well as short and long-term disability plans to protect them in case of unforeseen circumstances. - 401(k) with Company Match: Tripleseat offers a 401(k) retirement plan to its employees, and also provides a company match, helping employees save for their future and plan for retirement. - Parental Leave: Tripleseat understands the importance of work-life balance and offers parental leave to employees who become parents through birth, adoption, or foster care, allowing them to bond with their new family members without worrying about their job security. - Flexible Paid Time Off: Tripleseat believes in the importance of work-life harmony and offers flexible paid time off to its employees, giving them the flexibility to take time off when needed and maintain a healthy work-life balance. - Pet Insurance: Tripleseat recognizes the importance of pets in employees' lives and offers pet insurance to help them take care of their furry friends and ensure their well-being.