Role Description Our Client is seeking a reliable, proactive, and growth-minded Virtual Assistant to support a small but expanding nonprofit organization run by a dedicated leadership team. The organization is focused on community impact and is now ready to scale through stronger communication, better outreach, and improved systems. The right candidate will be trusted with real responsibility, encouraged to take initiative, and supported while learning on the job. Leadership values personality, communication, and ownership over perfection. The goal of this role is to reduce administrative burden, improve digital systems, and allow leadership to focus on community work, programming, and family responsibilities. Core Responsibilities - Maintain timely and accurate CRM updates - Collect, organize, and track donation data from the past year - Assist with issuing year-end donor receipts - Support and help complete the CRM transition from Neon CRM to CiviCRM - Work closely with leadership to learn systems collaboratively during the transition - Ensure accurate donor records and clean data management Platforms & Tools You’ll Work With - Neon CRM – currently used for donation tracking and CRM management - CiviCRM – upcoming transition; VA will learn this alongside leadership - WordPress – assist with updating and maintaining a website that has not been updated in several years - Google Voice – support the organization’s phone and communication system Creative, Outreach & Growth Support - Create and edit designs using Canva - Assist with social media management - Support outreach efforts for sponsors and partners - Help improve communications and outreach strategies to support organizational growth What Success Looks Like - Accurate, up-to-date CRM records - Organized and reliable donation tracking - Successful completion of the CRM migration - Proactive problem-solving and initiative - Significantly reduced administrative workload for leadership Experience Requirements - Medical education or degree: Not required - Previous experience as a Virtual Assistant: Preferred but not required - Medical license (doctor, nurse, PT, etc.): Not required Basic Requirements - Excellent English comprehension, speaking, and writing skills (non-negotiable) - Relevant work experience in administrative, CRM, digital, or support roles - Strong attention to detail and ability to follow instructions accurately - Ability to work independently without constant micromanagement - Proactive personality with a willingness to take initiative - Open to learning, growing, and being trained - Someone who can be trusted with responsibility and ownership - Ability to submit an NBI Clearance and/or Local Police Clearance before onboarding (mandatory) - Availability for video meetings with camera on when required Technical Requirements - Device: Reliable laptop or desktop computer. - Internet: High-speed connection (minimum 10 Mbps). - Audio: Noise-canceling headset. - Video: Webcam for virtual meetings. - Workspace: Quiet, professional environment Benefits - Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication. - Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks. - HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients. - Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention. - Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule. - Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client. - Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best. - Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.

Role Description As the R&D Operations & AI Transformation Director, you will treat product development itself as a product. You will analyze the end-to-end software development lifecycle at Tripleseat, design the systems and workflows that make it radically more efficient, and transform it into an AI-native operation. You are not building product features; you are building the operating system that lets engineering, product, and design build features faster, with higher quality, and with less friction. You will map every step from idea to production, measure the time and cost at each stage, identify where AI eliminates bottlenecks, and set the standards and tooling that the entire R&D organization operates against. This is a hands-on leadership role that reports to the Chief Product Officer and works cross-functionally with software engineering and platform leadership. You will be a player/coach managing a small team of two to three people, and you will personally drive the first wave of transformation work. You will partner closely with the SVP of Technology to ensure that the AI-native development practices you define are aligned with technical strategy and that the standards you set enable engineering managers to grow themselves and their teams. You will deeply collaborate with our CS and GTM teams to ensure our transformation work is practical, trusted, and connected to the real needs of the business and our customers. What You Will Do - Transform the End-to-End Development Lifecycle - Map the journey from idea to production across R&D. - Measure time, cost, and friction at every stage. - Build and execute a roadmap for optimizing each step, with AI as the primary lever. - Conduct an AI readiness audit covering documentation, test coverage, repo structure, design system maturity, and observability. - Drive the transition from legacy agile processes to a continuous delivery model. - Define vendor and tooling requirements for the R&D stack. - Personally prototype and stand up the first generation of workflows, automations, and operating mechanisms. - Build the AI-Native EPD Operating System - Automate the ingestion and synthesis of customer feedback at scale. - Define and own the R&D metrics framework. - Automate status reporting and executive rollups. - Align and cascade OKRs across engineering, product, and design. - Build bridges for cross-functional contributions. - Partner with sales, customer success, and support to ensure feedback is structured and actionable. - Drive Adoption, Capability Building, and Trust - Lead the change management for new AI-native ways of working. - Build lightweight playbooks and enablement materials. - Partner with leadership across each function to embed transformation capability. - Define guardrails for secure, responsible AI use. - Measure adoption, confidence, and sustained behavior change. Qualifications - 10+ years of experience in software engineering, engineering operations, product operations, or R&D leadership. - Humble, hungry, and smart with high standards and strong opinions. - Ability to think in process maps, cycle times, bottleneck analysis, and continuous improvement. - Bleeding-edge AI practitioner with hands-on experience using AI coding tools. - Experience defining and operating metrics frameworks for R&D organizations. - Experience with brownfield codebases and the challenges of transformation. Requirements - This position is open to remote candidates eligible to work in the United States. - Week 1 of onboarding is in-person, based out of our Concord, MA office. - A hybrid work schedule will be offered if the ideal candidate is based near our Concord, MA office. - Additional travel may be required for meetings, company events, and training. Benefits - Competitive Medical, Dental, and Vision Insurance. - Company Paid Life Insurance, Short- and Long-Term Disability Plans. - 401(k) with Company Match. - Parental Leave. - Flexible Paid Time Off. - Pet Insurance. Base Compensation Range $180,000-$220,000 annually. Base salary is one component of total compensation. Employees may also be eligible for an annual bonus or commission.

Role Description As an Emergency Recovery Coordinator (ERC), you’ll be on the front lines, helping property owners navigate chaos and restore calm after traumatic events. If you’re a natural communicator, thrive in high-pressure situations, and want to make a real impact, this is your opportunity to shine! - Serve Your Community: Consult directly with property owners impacted by emergencies, providing clarity and care. - Build Trust: Establish positive, lasting relationships with clients, first responders, adjusters, and community leaders. - Drive Results: Proactively identify revenue opportunities and secure mitigation work to stabilize and protect properties. - Engage Locally: Participate in community awareness events and volunteer to strengthen local ties. - Be Prepared: Respond to emergencies 24/7, including weekends and holidays, with a flexible schedule. Qualifications - Valid driver’s license and satisfactory driving record. - Relevant experience. - Ability to lift up to 50 pounds. - Ability to work in varied indoor/outdoor conditions. Requirements - Dynamic Communicator: Confidently deliver truth and certainty to clients in crisis. - Organized & Adaptable: Strong planning skills with the ability to prioritize and manage time effectively. - Tech-Savvy: Proficient with current technology to monitor and respond to leads. - Community-Focused: Passionate about building relationships and volunteering in your local area. - Resilient: Thrives in fast-paced, high-stress environments with a servant’s heart. Benefits - Dental insurance - Health insurance - Paid time off - Training & development - Vision insurance

• Own near-term supply and demand forecasts for launch markets • Operate and optimize marketplace configurations • Design, build, and ship targeted productivity promotions • Evaluate market health by monitoring net revenue and contribution margin • Monitor performance trends and identify root causes • Own end-to-end project workstreams • Leverage AI-assisted workflows for research and performance monitoring