FarOutScout.com

**About the Role** We’re looking for a detail-oriented **Operations Assistant** to support our internal team with attendance tracking and CSR scheduling. This is a **non-voice, operations-focused role** that plays a critical part in keeping day-to-day operations running smoothly. If you enjoy building structure, working with data, and making sure everything (and everyone) is where they need to be — this role is for you. **What You’ll Do** **Attendance Management** - Track daily attendance, including absences, tardiness, and leave requests - Maintain accurate and up-to-date attendance records - Flag issues and coordinate with team leads to ensure accountability **Scheduling & Workforce Coordination** - Build and manage CSR schedules to ensure proper team coverage - Adjust schedules dynamically based on operational needs - Work closely with team leads to align staffing with demand **Operations Support** - Maintain trackers, reports, and internal documentation - Support payroll inputs by validating attendance and schedules - Help enforce internal processes and operational guidelines - Take on ad hoc operational and administrative tasks as needed

The client is a results-driven digital marketing agency specializing in helping small businesses grow through SEO, paid media, and creative digital strategy. We’re passionate about supporting local brands and service-based businesses by helping them stand out online with authentic, engaging content. We’re looking for a motivated Associate Social Media Marketing Manager to join our growing team. This is a great opportunity for someone early in their marketing career who’s eager to learn agency workflows, improve creative and strategic skills, and make a real impact for local businesses. Role Overview The Associate Social Media Marketing Manager will support our social media team by creating, scheduling, and managing social content across platforms like Facebook, Instagram, LinkedIn, and TikTok for multiple small business clients. The ideal candidate has a strong sense of creativity, attention to detail, and a passion for storytelling through social media. Key Responsibilities - Create engaging, on-brand social media posts (graphics, captions, hashtags) for small business clients across various industries. - Schedule and publish content across platforms using tools such as Hey Orca, Semrush, Meta Business Suite, Later, Buffer, or Sprout Social. - Collaborate with managers and customer success to ensure posts align with client goals, voice, and seasonal campaigns. - Monitor engagement and community interactions (likes, comments, shares) and flag opportunities for engagement or feedback. - Assist in reporting on performance metrics and making data-driven recommendations for improvement. Stay current on social media trends, algorithm updates, and best practices to help clients stand out online.

• Conduct market research to identify industry trends, competitive landscape, and evolving customer needs. • Develop and implement regional market entry and expansion strategies. • Identify target customer segments and establish appropriate sales strategies. • Provide market insights to support product development, pricing strategy, and marketing initiatives. • Identify and qualify potential customers, including livestock producers and distributors. • Build and maintain a pipeline of strategic target accounts. • Establish relationships with key decision-makers through meetings, technical discussions, and farm visits. • Understand customer operational challenges and present lighting solutions that improve farm productivity and animal welfare. • Lead negotiations and close commercial agreements. • Analyze lost opportunities to improve future sales strategy. • Manage customer expectations regarding product delivery timelines and performance. • Coordinate with internal teams to ensure smooth product delivery and project implementation. • Conduct regular customer visits and follow-ups to ensure product performance and customer satisfaction. • Provide basic technical support, including product demonstrations, installation guidance, and troubleshooting. • Address customer complaints quickly and maintain strong relationships with key accounts. • Gather customer feedback to help improve products and services. • Work closely with marketing, product development, and technical teams. • Share market insights and customer feedback to support product innovation and service improvements.

About the Company Our client is a global agricultural technology company specializing in livestock lighting solutions that improve animal welfare and farm productivity. With nearly 50 years of expertise in agricultural lighting technology, the company develops lighting systems designed to optimize animal growth, improve feed conversion rates, and reduce mortality in large-scale farming operations. Operating across Europe, Asia, and North America, the company serves 1,600+ farms globally and partners with leading agricultural producers and distributors to deliver innovative and cost-effective solutions for the livestock industry. Role Overview The Business Development Manager will be responsible for expanding the company’s presence in the regional livestock industry by developing partnerships with large farming enterprises and distribution partners. This role requires a candidate with strong B2B sales experience in agriculture, livestock, or farming equipment, with the ability to identify new business opportunities, build relationships with key stakeholders, and deliver consultative solutions that address farm productivity challenges. Responsibilities Market & Industry Research - Conduct market research to identify industry trends, competitive landscape, and evolving customer needs. - Develop and implement regional market entry and expansion strategies. - Identify target customer segments and establish appropriate sales strategies. - Provide market insights to support product development, pricing strategy, and marketing initiatives. Business Development - Identify and qualify potential customers, including livestock producers and distributors. - Build and maintain a pipeline of strategic target accounts. - Establish relationships with key decision-makers through meetings, technical discussions, and farm visits. - Understand customer operational challenges and present lighting solutions that improve farm productivity and animal welfare. - Lead negotiations and close commercial agreements. - Analyze lost opportunities to improve future sales strategy. Product & Service Delivery - Manage customer expectations regarding product delivery timelines and performance. - Coordinate with internal teams to ensure smooth product delivery and project implementation. Customer Relationship Management - Conduct regular customer visits and follow-ups to ensure product performance and customer satisfaction. - Provide basic technical support, including product demonstrations, installation guidance, and troubleshooting. - Address customer complaints quickly and maintain strong relationships with key accounts. - Gather customer feedback to help improve products and services. Cross-Functional Collaboration - Work closely with marketing, product development, and technical teams. - Share market insights and customer feedback to support product innovation and service improvements.

• Develop and execute **market entry and expansion strategies** for power distribution or new energy solutions. • Build and manage **relationships with local utilities, EPC contractors, government agencies, and energy companies**. • Identify and pursue **large-scale infrastructure or energy projects**. • Coordinate with headquarters to ensure smooth **sales, delivery, and project execution**. • Manage the **full business lifecycle**, including sales pipeline, project coordination, and customer relationship management. • Represent the company locally and support **brand building and market presence**. • Achieve **revenue targets and budget objectives** for the assigned territory. • Collaborate cross-functionally with internal teams including engineering, delivery, and product management.

• Create engaging, on-brand social media posts (graphics, captions, hashtags) for small business clients across various industries. • Schedule and publish content across platforms using tools such as Hey Orca, Semrush, Meta Business Suite, Later, Buffer, or Sprout Social. • Collaborate with managers and customer success to ensure posts align with client goals, voice, and seasonal campaigns. • Monitor engagement and community interactions (likes, comments, shares) and flag opportunities for engagement or feedback. • Assist in reporting on performance metrics and making data-driven recommendations for improvement. • Stay current on social media trends, algorithm updates, and best practices to help clients stand out online.

• Manage a portfolio of approximately 50 high-value global Enterprise accounts • Own the full customer lifecycle from onboarding through engagement, renewal, and expansion • Lead complex renewal processes, negotiating commercial terms to maximize net revenue retention • Proactively drive product adoption and customer satisfaction while mitigating churn risk • Conduct strategic check-ins, kickoff calls, and executive business reviews • Forecast renewal and expansion revenue accurately for current and future quarters • Identify and support account growth opportunities in partnership with Sales • Develop and execute quarterly account plans for prioritized strategic customers • Meet and exceed KPIs related to engagement, retention, satisfaction, renewals, and expansion • Partner cross-functionally with Sales, Product, Legal, Finance, Marketing, Support, and Operations • Advocate for international customers internally, sharing feedback and resolving challenges • Drive customer advocacy initiatives such as case studies, references, and partnerships • Participate in enablement programs, special projects, and other initiatives as needed

• Manage inbound customer calls and provide prompt, accurate assistance. • Use provided scripts to guide customers through troubleshooting or inquiries, ensuring efficient resolution of issues. • Build positive relationships with customers through exceptional service and clear communication. • Ensure response times within 10 seconds, maintaining a high level of professionalism and urgency. • Document customer interactions accurately and maintain up-to-date records in relevant systems. • Collaborate effectively with team members to meet individual and team performance goals.

• Create and manage support tickets for issues or action items requiring follow-up, ensuring proper documentation and resolution. • Manage all customer email communications, ensuring inquiries and concerns are addressed promptly and effectively. • Provide feedback and insights to improve customer service quality and enhance the overall customer experience. • Identify recurring customer issues and collaborate with internal teams to implement process improvements. • Track and report on key performance indicators (KPIs) related to customer satisfaction and support efficiency. • Coordinate and manage internal projects related to customer support, service delivery improvements, and cross-functional initiatives, ensuring timely execution and clear communication among stakeholders.