• As a Customer Success Manager at Chainguard, you will be the post-sales primary point of contact for our Enterprise customers. • You will be responsible for taking lead on customer engagements across onboarding, implementation, and adoption. • In this role, you will work closely with Solutions Architects, Technical Support, Product Management, Engineering and Sales to ensure the successful onboarding and support of your customers. • You are their day-to-day contact, building relationships with customers and driving outcomes, adoption, and delivering time-to-value. • Customer Onboarding: Lead the technical onboarding process for new customers. • Customer Advocacy: Act as the voice of the customer within the organization, advocating for customer needs and requirements to internal teams. • Issue Management: Collaborate with Technical Support and Customer Engineering teams to ensure timely resolution to customer issues. • Product Expertise: Develop hands-on technical knowledge of Chainguard and stay up-to-date with industry trends, new features, and best practices so you can help customers optimize their use of Chainguard. • Training & Education: Collaborate with customers and our Edu team to ensure customers are educated on product features, best practices, and security principles. • Account Management: Develop relationships with multiple levels of customer stakeholders from technicians to CISOs. Work closely with sales teams to identify the best path to renew and expand customers while minimizing churn risks.

• Manage the day-to-day client facing needs of Evio’s medical rebate administration operations activities. • Ensure rebate programs run smoothly from end to end, while keeping client needs front and center. • Ensure accurate rebate eligibility, invoicing, reconciliation, and reporting while maintaining compliance with contractual terms and regulatory requirements. • Resolve issues and improve processes to drive accuracy, transparency, and financial outcomes. • Report to Evio's Pharmaceutical Contracts Operations Lead.

• Build and maintain strong relationships with customers • Drive customer retention and growth • Proactively monitor customer usage and satisfaction • Maintain a regular cadence of communicating with customers • Identify opportunities to upsell or cross-sell additional products • Identify at-risk customers and develop strategies to mitigate churn • Create positive experiences for customers that drive a positive NPS • Represent the voice of the customer

• Create a robust support system to provide comprehensive product assistance to customers, resellers, partners and pilots aimed at ensuring satisfaction, troubleshooting, and minimizing support requests. • Establish and manage a self-sustaining customer success system, actively catering to customer requirements, elevating overall customer satisfaction and loyalty, while also adeptly handling exceptional use cases. • Build and maintain strong customer relationships to enhance loyalty and retention. • Deliver product training and education to maximize customer value. • Coordinate with internal and external stakeholders for efficient and high-quality service delivery. • Oversee customer operations, from booking to delivery, ensuring excellence and satisfaction with the help of internal and external team members. • Manage data acquisition, including expanding drone pilot network and negotiating pricing. • Project manage field operations, addressing issues promptly and maintaining customer communication. • Coordinate legal, HSSE (health, safety, security & environment), logistical, and scheduling constraints for efficient project execution. • Utilize organizational skills to manage multiple functions and projects simultaneously. • Identify process gaps and streamline workflows for operational excellence. • Create a structured customer onboarding process for smooth transitions and successful adoption. • Anticipate risks and implement mitigation plans to minimize disruptions. • Become an expert on Sitemark products and provide support to both internal and external stakeholders, assisting them with product usage and optimization.