Cencora logo
Cencora

Cencora, formerly known as AmerisourceBergen, is a publicly-traded pharmaceutical service company with locations spanning the globe. As an employer, the company offers "careers wit

Program Manager

Program ManagerProgram ManagerFull TimeRemoteSeniorTeam 51,000Since 2023

Location

Kentucky

Posted

39 days ago

Salary

0

Seniority

Senior

Bachelor Degree3 yrs expEnglish

Job Description

Program Manager

Cencora

• Ensure program is operating according to contractual obligation by providing day-to-day guidance to team members, monitoring compliance to program policies and procedures and turn-around times, and ensuring adherence to quality expectations. • Develop and leverage incentive plans and engagement activities to drive performance and morale on the team. • Managing the program team members to ensure successful delivery of services. • Develop daily work schedules and monitor attendance, PTO, etc. • Monitor individual productivity and address any performance concerns with coaching and/or other actions. • Ensure team compliance including training completion, adherence to policies, and privacy incident reporting. • Conduct both formal and informal feedback discussions with associates to include yearly performance reviews and regular one-on-one discussions. to ensure appropriate coaching and support. • Quality Management (addressing critically missed elements/low scoring calls, call and case review 3 monthly). • Risk and compliance Management (training completion and adherence to CAPA/privacy incident reporting). • Drive program performance by establishing performance metrics & goals; provide ongoing coaching and feedback to reinforce and address performance. • Assess team members for potential, strengths and development needs and conduct career development discussions to grow the talent pipeline. • Analyze quality and performance reports for trends, make process improvements, provide coaching or retraining where needed. • Drive onboarding process for the team by monitoring staffing levels, posting roles, interviewing and selecting talent for the team. • Translate and oversee organizational strategies for assigned goals. • Design training for team; seek ways to improve training/onboarding process; develop tools & resources; identify mentors for new hires; Investigate and partner with HR in the resolution of associate issues. • Proactively identifying program issues & making recommendations on potential solutions. • May participate on client conference calls, attend client meetings, or quarterly business reviews. • Analyze quality, performance or other program reports for trends, make process improvements, and provide coaching where needed. • May collaborate across various groups (i.e. IT, PMO, NBD) on program projects, new service line implementations, database updates, UAT. • Manage & administer program policies & procedures. • Disseminate information to the team through various channels: hold regular team meetings, draft written correspondence, etc. • Collaborate with Compliance team on program audits, address audits findings and implement corrective action. • May require periodic travel to sites or client related meetings.

Job Requirements

  • Requires broad training in fields such as business or healthcare administration, accountancy, sales, marketing, computer sciences, social work or other vocations generally obtained through completion of a four year bachelor's degree program or clinical studies such as nursing, pharmacy and other clinical roles.
  • Normally requires a minimum of three (3) + years of progressively related responsibility.
  • General knowledge of reimbursement and patient assistance programs
  • Database elements and functionality; operational policies and processes, particularly distribution processes / interfaces is preferred.
  • Ability to evaluate issues, make decisions and recommend possible solutions.
  • Strong interpersonal and presentation skills.
  • Strong organizational skills; attention to detail.
  • Ability to communicate effectively both orally and in writing.
  • Proficient in Microsoft Office (Excel, Outlook, Word, PowerPoint).
  • The ability to manage multiple tasks along a parallel process.
  • General understanding of health care payer research, healthcare policy and payer landscape preferred.
  • Ability to resolve associate issues effectively and efficiently.
  • Ability to identify issues and knows when to escalate.

Benefits

  • medical, dental, and vision care
  • backup dependent care
  • adoption assistance
  • infertility coverage
  • family building support
  • behavioral health solutions
  • paid parental leave
  • paid caregiver leave
  • training programs
  • professional development resources
  • mentorship programs
  • employee resource groups
  • volunteer activities

Related Categories

Related Job Pages

More Program Manager Jobs

Williamsburg Learning logo

Online Science Program Assistant

Williamsburg Learning

Williamsburg Learning, or WL, provides transformational learning experiences that "prepare promising students for meaningful lives as principled leaders." As an employer, WL consis

Program Manager39 days ago

Role Description The Program Assistant supports the instructional and operational needs of a designated academic program at Williamsburg Learning. Reporting to the Program Leader, this role supports mentors by: - Grading assignments - Assisting during live classes - Maintaining and updating courses - Substituting when mentors are absent - Addressing program needs as they arise Program Assistants play a key role in strengthening overall program quality and supporting mentors so they can focus on high-impact teaching. Qualifications - Bachelor’s degree required - Demonstrated experience or academic background in the subject area of the assigned program - Strong written and verbal communication skills - Ability to manage delegated priorities and adjust workload based on program needs - Experience using learning management systems (Canvas preferred) - Strong organizational skills and attention to detail - Ability to work independently while collaborating closely with instructional staff - Interest in developing as an educator; experience working with students preferred Requirements - Ability to attend meetings or classes during the standard school day - Ability to manage multiple digital systems simultaneously (video conferencing, chat, attendance, instructional materials) - Work is performed remotely and requires a quiet, professional workspace, reliable high-speed internet, and devices suitable for live instruction Benefits - Health - 401(k) Retirement - Paid Holidays - Paid Time Off Company Description Williamsburg Learning is an Equal Opportunity Employer.

Colombia
$18 / hour
Veeam Software logo

Senior Program Manager – Customer Experience Operations

Veeam Software

Your Single Backup and Data Management Platform for Cloud, Virtual and Physical

Program Manager39 days ago
Full TimeRemoteTeam 1,001-5,000Since 2006H1B Sponsor

• Lead and manage end-to-end cross-functional programs from ideation through execution and delivery • Drive initiatives that improve customer retention, renewals efficiency, and expansion outcomes • Align multiple post-sales functions (Customer Success, Renewals, Support, Professional Services) to ensure seamless execution • Partner with VP-level stakeholders to prioritize initiatives and drive alignment across teams • Translate business needs into clear project plans, timelines, and executive-ready updates • Define and track success metrics, including building and validating KPI frameworks • Identify process gaps and operational inefficiencies, and lead initiatives to improve them • Develop business cases for new programs, including expected impact, resources, and success criteria • Ensure consistent communication, transparency, and stakeholder alignment throughout program lifecycles • Track and validate business outcomes post-delivery, ensuring expected operational and revenue impact is achieved • Collaborate with cross-functional partners such as Sales Operations, Finance, and Corporate Technology to ensure end-to-end alignment • Mentor junior program managers or team members on best practices in program execution and planning

Costa Rica
Job Closed
ContractRemoteTeam 1-10H1B No Sponsor

• Own and manage the end‑to‑end testing lifecycle for Oracle Fusion Central, Fusion Local (HSB), and Quarter in Arrears programs • Develop and maintain test strategies, test plans, and testing documentation, with a strong focus on Fusion Local • Oversee and coordinate third‑party testing resources, including HSB and Protiviti • Partner with business track leads and SMEs to ensure all business and regulatory requirements are fully tested • Track testing progress, defects, risks, and dependencies across regions • Provide clear status updates and escalations to the Program Manager and senior stakeholders

New Mexico
$70 / hour

Role Description We are seeking an experienced Test Program Manager to lead and oversee enterprise testing efforts across the US, UK, and Canada for multiple Oracle Fusion programs. This role is responsible for test strategy, execution oversight, vendor management, and stakeholder communication across large-scale financial and business initiatives. Key Responsibilities - Own and manage the end-to-end testing lifecycle for Oracle Fusion Central, Fusion Local (HSB), and Quarter in Arrears programs - Develop and maintain test strategies, test plans, and testing documentation, with a strong focus on Fusion Local - Oversee and coordinate third-party testing resources, including HSB and Protiviti - Partner with business track leads and SMEs to ensure all business and regulatory requirements are fully tested - Track testing progress, defects, risks, and dependencies across regions - Provide clear status updates and escalations to the Program Manager and senior stakeholders Qualifications - 8+ years in testing, QA leadership, or test program management - Experience leading testing for Oracle Fusion / Oracle ERP programs - Strong understanding of financial or enterprise business processes - Proven experience managing vendors or external testing partners - Excellent stakeholder communication and executive-level reporting skills Nice to Have - Multi-region or global program experience - Finance, accounting, or regulatory program exposure Rate 1099 $70/hr

Northern America + 2 moreAll locations: Northern America | Americas | Europe
$70 / hour