Job Closed

This listing is no longer active.

Veeam Software logo
Veeam Software

Your Single Backup and Data Management Platform for Cloud, Virtual and Physical

Senior Program Manager – Customer Experience Operations

Program ManagerProgram ManagerFull TimeRemoteSeniorTeam 1,001-5,000Since 2006H1B SponsorCompany SiteLinkedIn

Location

Costa Rica

Posted

39 days ago

Salary

0

Seniority

Senior

5 yrs expEnglish

Job Description

Senior Program Manager – Customer Experience Operations

Veeam Software

• Lead and manage end-to-end cross-functional programs from ideation through execution and delivery • Drive initiatives that improve customer retention, renewals efficiency, and expansion outcomes • Align multiple post-sales functions (Customer Success, Renewals, Support, Professional Services) to ensure seamless execution • Partner with VP-level stakeholders to prioritize initiatives and drive alignment across teams • Translate business needs into clear project plans, timelines, and executive-ready updates • Define and track success metrics, including building and validating KPI frameworks • Identify process gaps and operational inefficiencies, and lead initiatives to improve them • Develop business cases for new programs, including expected impact, resources, and success criteria • Ensure consistent communication, transparency, and stakeholder alignment throughout program lifecycles • Track and validate business outcomes post-delivery, ensuring expected operational and revenue impact is achieved • Collaborate with cross-functional partners such as Sales Operations, Finance, and Corporate Technology to ensure end-to-end alignment • Mentor junior program managers or team members on best practices in program execution and planning

Job Requirements

  • 5+ years of experience in program or project management, ideally in SaaS or technology environments
  • Strong experience managing cross-functional, high-visibility initiatives
  • Fluency in English with excellent written and verbal communication skills
  • Intermediate to advanced Excel and PowerPoint skills, with the ability to analyze and present data clearly
  • Strong organizational skills and ability to manage multiple concurrent programs
  • Strategic mindset with a strong focus on execution and results
  • Ability to influence stakeholders at all levels, including senior leadership, without direct authority
  • Experience working across post-sales functions (Customer Success, Renewals, Support, or Services) is strongly preferred

Benefits

  • Two weeks of paid vacation, 12 statutory holidays, plus 4 extra global VeeaMe Days for self-care and 24 paid volunteer hours annually
  • Paid parental leave and family support benefits
  • Medical, dental, and vision coverage for employees and dependents
  • Mental health support and Employee Assistance Program
  • Retirement and social security contributions
  • Life insurance and disability coverage
  • Daily cafeteria subsidy
  • Learning and development opportunities through training platforms, mentoring, and global learning events

Related Categories

Related Job Pages

More Program Manager Jobs

ContractRemoteTeam 1-10H1B No Sponsor

• Own and manage the end‑to‑end testing lifecycle for Oracle Fusion Central, Fusion Local (HSB), and Quarter in Arrears programs • Develop and maintain test strategies, test plans, and testing documentation, with a strong focus on Fusion Local • Oversee and coordinate third‑party testing resources, including HSB and Protiviti • Partner with business track leads and SMEs to ensure all business and regulatory requirements are fully tested • Track testing progress, defects, risks, and dependencies across regions • Provide clear status updates and escalations to the Program Manager and senior stakeholders

New Mexico
$70 / hour

Role Description We are seeking an experienced Test Program Manager to lead and oversee enterprise testing efforts across the US, UK, and Canada for multiple Oracle Fusion programs. This role is responsible for test strategy, execution oversight, vendor management, and stakeholder communication across large-scale financial and business initiatives. Key Responsibilities - Own and manage the end-to-end testing lifecycle for Oracle Fusion Central, Fusion Local (HSB), and Quarter in Arrears programs - Develop and maintain test strategies, test plans, and testing documentation, with a strong focus on Fusion Local - Oversee and coordinate third-party testing resources, including HSB and Protiviti - Partner with business track leads and SMEs to ensure all business and regulatory requirements are fully tested - Track testing progress, defects, risks, and dependencies across regions - Provide clear status updates and escalations to the Program Manager and senior stakeholders Qualifications - 8+ years in testing, QA leadership, or test program management - Experience leading testing for Oracle Fusion / Oracle ERP programs - Strong understanding of financial or enterprise business processes - Proven experience managing vendors or external testing partners - Excellent stakeholder communication and executive-level reporting skills Nice to Have - Multi-region or global program experience - Finance, accounting, or regulatory program exposure Rate 1099 $70/hr

Northern America + 2 moreAll locations: Northern America | Americas | Europe
$70 / hour

Program Manager

SAIC

SAIC® is a premier mission integrator focused on advancing the power of technology and innovation to serve and protect our world. Our robust portfolio of offerings across the defense, space, intelligence, and civilian markets includes secure high-end solutions in mission IT, enterprise IT, engineering services, and professional services. We integrate emerging technology, rapidly and securely, into mission critical operations that modernize and enable critical national imperatives. We are approximately 23,000 strong; driven by mission, united by purpose, and inspired by opportunities. SAIC is an Equal Opportunity Employer. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.3 billion. For more information, visit saic.com . For ongoing news, please visit our newsroom .

Program Manager39 days ago

Role Description - This role is 25% travel and is remote when not traveling. - Analyze and report on data gathered and provide regular reporting as requested. - Build, maintain and analyze schedules and budgets. - Generate status reports, schedules, critical path analysis, and optimize schedules. - Provide technical writing, editing and communications as requested. - Use simulation modeling and operational analysis to facilitate successful E-IDS decision-making and provide a basis on which to measure those decisions once implemented. - Present schedule and budget considerations in a manner that facilitates management decision making. - Review and contribute to analyses as requested to assess and inform decisions aimed at strengthening the feasibility and impacts of implementation planning. - Facilitate communications with stakeholders, such as National Air Traffic Controllers Association (NATCA), subject matter experts (SMEs), and other user groups. - Provide schedule input for TFDM implementation strategy and planning. This effort will focus on, but is not limited to, maintaining a comprehensive plan for implementation activities. Company Description SAIC® is a premier Fortune 500® mission integrator focused on advancing the power of technology and innovation to serve and protect our world. Our robust portfolio of offerings across the defense, space, civilian and intelligence markets includes secure high-end solutions in mission IT, enterprise IT, engineering services and professional services. We integrate emerging technology, rapidly and securely, into mission critical operations that modernize and enable critical national imperatives. We are approximately 24,000 strong; driven by mission, united by purpose, and inspired by opportunities. SAIC is an Equal Opportunity Employer. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.5 billion. For more information, visit saic.com . For ongoing news, please visit our newsroom .

United States
Fortive logo

Program Manager, Facilities

Fortive

Fortive’s essential technology makes the world stronger, safer, and smarter. We accelerate transformation across a broad range of applications including environmental, health and safety compliance, industrial condition monitoring, next-generation product design, and healthcare safety solutions. We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in software-powered workflow solutions, data-driven intelligence, AI-powered automation, and other disruptive technologies. We’re a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to groundbreaking sustainability solutions. We are a diverse team 18,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact. At Fortive, we believe in you. We believe in your potential—your ability to learn, grow, and make a difference. At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone. At Fortive, we believe in growth. We’re honest about what’s working and what isn’t, and we never stop improving and innovating. Fortive: For you, for us, for growth.

Program Manager39 days ago
Full TimeRemoteTeam 10,001+Since 2016H1B Sponsor

• Develop and implement integrated facilities management strategies that align with the customer's business objectives based on your regular conversations with them • Manage and lead a team of facilities professionals, including training, development, and performance evaluation. • Ensure high levels of customer satisfaction through proactive and clear communication with the customer points of contact. • Oversee your teams daily work in the customers repair and maintenance work order management, ensuring they are compliant with the customers Standard Operating Procedures. • Partnering with our Provider Development Manager assigned to your customer, you will work together to communicate the customers needs and opportunities for improvement to continuously improve quality service delivery from our network of providers • Lead customer-initiated projects from planning through execution, ensuring they are completed on time, within scope and clearly communicated with the customer in weekly meetings. • Identify and mitigate risks related to customer health, ensuring any risk to the customers relationship with ServiceChannel is identified and documented immediately with countermeasures • Proactively develop and present regular analytics reports on the customers location portfolio performance, including key metrics and improvement recommendations.

United States